TOEFL · ライティング · メール · キャンパスサービス
TOEFL メールライティング:キャンパスサービス編 — 練習問題と攻略法2026
キャンパスサービスへのメールは、TOEFLのメール作成タスクで最もよく出るシナリオのひとつです。ITサポート、住居オフィス、図書館、大学事務局など、学生生活に関わるさまざまな部署への連絡が求められます。このガイドでは、TOEFLの出題パターンをもとにした練習問題・解説付きサンプルメール・攻略法・よくある失敗を詳しく紹介します。
TOEFLの出題パターンに基づく練習問題 · LingoLeap Research Team 作成
制限時間
約7分
採点スケール
0〜5点
トピック
キャンパスサービス
TOEFLのキャンパスサービスメールとは?
キャンパスサービスのメール問題では、ITサポート・住居オフィス・図書館・大学事務局などの部署に対して、学生生活に関する問題や要望を伝えるメールを作成します。問題点を明確に説明し、その影響を伝え、具体的な対応を依頼する内容を約7分で書くことが求められます。
キャンパスサービスメール:概要
TOEFL 2026のライティングセクションにあるメール作成タスクでは、現実的なシナリオが提示され、約7分で短いメールを書くことが求められます。キャンパスサービスの問題では、学生が問題・依頼・相談について大学スタッフに連絡するシチュエーションが中心となります。
これらの問題には通常、次の3つの要素が含まれます。①状況や問題を明確に説明する、②それが自分にどう影響しているか・なぜ重要かを伝える、③具体的な対応や解決策を依頼する。メールは0〜5点のスケールで、課題達成度・明確さ・文体・言語の正確さをもとに採点されます。
キャンパスサービスで連絡先となる主な部署は、ITサポート、住居・寮オフィス、大学図書館、学生部、施設管理課などです。文 体はフォーマルまたはセミフォーマルで、丁寧・明確・プロフェッショナルな表現が求められます。
練習問題30題
以下の練習問題は、TOEFLによく出る課題パターンをもとに作成したシナリオです。本番に近い条件で時間を計りながら練習しましょう。各問題を展開すると、サンプルメールを確認できます。
Slow Wi-Fi in Baker Hall — Room 312
Your dormitory Wi-Fi has been extremely slow every evening for the past two weeks, making it nearly impossible to submit assignments online or join virtual study sessions.
the campus IT Help Desk
- Describe the connectivity problem and when it occurs
- Explain how it is affecting your coursework and deadlines
- Request that the IT team investigate and resolve the issue
サンプルメールを表示サンプルメールを非表示
Locked Email Account — Urgent Access Needed
You have been locked out of your university email account for two days after several failed login attempts. You rely on this account for all course communication.
the campus IT Help Desk
- Explain what happened with your login attempts
- Describe why restoring access is urgent for your studies
- Ask for help resetting or unlocking your account
サンプルメールを表示サンプルメールを非表示
Request for SPSS Software License — PSY 301
Your Research Methods course requires SPSS Statistics software, but the university license must be authorized by IT before you can install it on your laptop.
the campus IT Help Desk
- State which software you need and for which course
- Explain your deadline and why timely installation matters
- Ask how to obtain the university license
サンプルメールを表示サンプルメールを非表示
Broken Projector in Humanities Building Room 204
The ceiling projector in Room 204 of the Humanities Building has not worked for two weeks. Your study group of eight students meets there every Thursday to review presentation slides.
the campus IT Help Desk
- Describe the projector malfunction and its location
- Explain how the broken equipment is affecting your study group
- Request a repair or a temporary replacement
サンプルメールを表示サンプルメールを非表示
Request for Additional Printing Credits
You have used your entire semester printing quota at the campus computer lab, but final exams are next week and you still need to print research papers and study guides.
the campus IT Help Desk
- Explain that your printing quota has run out
- Describe what you still need to print and why
- Request a quota increase and ask how to arrange it
サンプルメールを表示サンプルメールを非表示
Broken Heating Unit — Elm Residence Hall, Room 215
The heating unit in your dormitory room has been malfunctioning for a week. The radiator clicks loudly but produces very little heat, and the temperature drops sharply at night.
the Housing Office
- Describe the heating problem and how long it has lasted
- Explain how the cold is affecting your sleep and studying
- Request that a maintenance technician be sent to repair it
サンプルメールを表示サンプルメールを非表示
Room Change Request Due to Noise Issues
Your roommate frequently has loud visitors late at night, disrupting your sleep and study time. You have already spoken with your roommate and your resident advisor, but the situation has not improved.
the Housing Office
- Explain the noise problem and how it disrupts your routine
- Describe the steps you have already taken to resolve it
- Ask about the process for transferring to a different room
サンプルメールを表示サンプルメールを非表示
Urgent: Water Leak in Oak Hall Bathroom — Room 108
Water has been dripping from the ceiling of your dormitory bathroom near the shower for four days. The leak is getting worse and the floor is frequently slippery.
the Housing Office
- Describe the leak and where exactly it is occurring
- Express your concern about safety and potential mold
- Request an urgent repair
サンプルメールを表示サンプルメールを非表示
Broken Desk Chair Replacement — Maple Hall, Room 407
The desk chair provided in your dormitory room has a cracked leg and wobbles dangerously whenever you sit on it. You have been studying on your bed instead, which is causing back pain.
the Housing Office
- Describe the damage to the chair
- Explain how it is affecting your ability to study at your desk
- Request a replacement and offer to help with logistics
サンプルメールを表示サンプルメールを非表示
Early Move-In Request for Orientation Program
You have been selected for the International Student Orientation Program, which starts two days before the official dormitory move-in date. You need early access to your room.
the Housing Office
- Explain the orientation event and its dates
- Describe why commuting from off campus is not practical
- Request permission to move in early and ask about any fees
サンプルメールを表示サンプルメールを非表示
Appointment Request — Persistent Symptoms
You have had persistent headaches, a low-grade fever, and fatigue for four days that have not improved with over-the-counter medication. You need to see a campus doctor but have a required lecture every Wednesday morning.
the Campus Health Center
- Briefly describe your symptoms and how long you have had them
- Mention your Wednesday morning scheduling conflict
- Ask what appointment times are available this week
サンプルメールを表示サンプルメールを非表示
Request for Medical Absence Note — March 5-6
You visited the campus health center on March 5 for flu symptoms and were told to rest for two days. Your biology professor now requires official medical documentation to excuse your absences on March 5 and 6.
the Campus Health Center
- Reference your visit date and the diagnosis
- Explain why you need official documentation and the professor's deadline
- Ask how to receive the note (in person or by email)
サンプルメールを表示サンプルメールを非表示
Possible Allergy Symptoms — Consultation Request
Since arriving on campus three weeks ago, you have been experiencing frequent sneezing, itchy eyes, and nasal congestion. These symptoms did not occur at your previous home, and you suspect a new environmental allergen.
the Campus Health Center
- Describe your symptoms and when they started
- Ask whether the health center offers allergy testing
- Request an appointment at your earliest convenience
サンプルメールを表示サンプルメールを非表示
Prescription Refill Assistance — Asthma Medication
You take a daily prescription medication for asthma and have only a one-week supply left. Your regular doctor is in your hometown, several hours away, and you need to arrange a refill on campus.
the Campus Health Center
- Explain which medication you need and how much you have left
- Mention that your regular doctor is not local
- Ask whether the health center can process a refill and what to bring
サンプルメールを表示サンプルメールを非表示
Inquiry About Mental Health Counseling Services
You have been feeling unusually stressed and anxious this semester because of a heavy course load. You would like to explore the mental health counseling services available on campus.
the Campus Health Center
- Briefly explain why you are seeking counseling
- Ask about availability, cost, and whether it is covered by your student health fee
- Request information on how to schedule a first session
サンプルメールを表示サンプルメールを非表示
Resume Review Appointment — Summer Internship Applications
You are a second-year marketing student preparing applications for summer internships. Several deadlines are in early April, and you want a career counselor to review your resume before you apply.
the Career Services Office
- Explain that you are applying for summer internships
- Mention your application deadline and why a review matters
- Ask how to schedule a resume review appointment
サンプルメールを表示サンプルメールを非表示
Seeking Internship Search Guidance — Environmental Science
You are a third-year environmental science major looking for a summer internship, but you are unsure where to find opportunities in your field or whether the university maintains a database of listings.
the Career Services Office
- Explain your major and that you are looking for a summer internship
- Ask whether the office has a job board or database for science students
- Request a meeting to discuss search strategies
サンプルメールを表示サンプルメールを非表示
Mock Interview Request — Data Analyst Position
You have been invited to interview for a junior data analyst position at a local technology firm next Wednesday. This is your first professional interview, and you would like to do a practice session beforehand.
the Career Services Office
- Describe the position and interview date
- Ask whether the office offers mock interview sessions
- Request an appointment before your real interview
サンプルメールを表示サンプルメールを非表示
Career Fair Details and Preparation Tips
You have heard the university is hosting a career fair next month but cannot find the details online. You are especially interested in companies in the business and finance sectors.
the Career Services Office
- Ask for the date, time, and location of the career fair
- Request a list of participating companies, especially in your field of interest
- Ask for tips or resources on how to prepare
サンプルメールを表示サンプルメールを非表示
Cover Letter Help — Academic Research Assistant Application
You are applying for a research assistant position with Professor Williams in the Biology Department. The application requires a cover letter, and you are unsure how to write one for an academic role.
the Career Services Office
- Explain the position you are applying for
- Ask for advice on structuring a cover letter for an academic role
- Request an appointment to have a counselor review your draft
サンプルメールを表示サンプルメールを非表示
Merit Scholarship — Deadline and Requirements
You are interested in applying for the university merit scholarship but cannot find the deadline or required documents on the website. You would also like to attend an information session if one is available.
the Financial Aid Office
- Ask for the application deadline
- Request a list of documents you need to submit
- Ask whether there is an information session you can attend
サンプルメールを表示サンプルメールを非表示
Question About Reduced Spring Financial Aid Package
Your financial aid package for the spring semester is significantly lower than what you received in the fall. Your family's financial situation has not changed, and you are worried about covering tuition.
the Financial Aid Office
- Ask why your aid amount was reduced
- Explain that your family's financial situation has not improved
- Ask whether there is an appeals process
サンプルメールを表示サンプルメールを非表示
Work-Study Program — Eligibility and Application
You would like to join the university work-study program to help cover your living expenses. You are a full-time sophomore available to work up to fifteen hours per week.
the Financial Aid Office
- Express your interest in the work-study program
- Ask about eligibility requirements and available positions
- Request details on how to apply
サンプルメールを表示サンプルメールを非表示
Request for Tuition Installment Payment Plan
An unexpected family expense means you cannot pay your full tuition by the April 15 deadline. You have heard the university offers monthly installment plans and would like to enroll in one.
the Financial Aid Office
- Explain that you cannot pay the full balance by the deadline
- Ask about available payment plan options and any associated fees
- Request guidance on how to enroll
サンプルメールを表示サンプルメールを非表示
Emergency Financial Assistance Inquiry
A recent family medical emergency has placed an unexpected financial burden on your household, and you cannot afford your textbooks and course supplies this semester.
the Financial Aid Office
- Briefly explain the nature of your financial hardship
- Ask about emergency grants or short-term loan programs
- Request a meeting with a financial aid counselor
サンプルメールを表示サンプルメールを非表示
Room Reservation for Photography Club — Weekly Meetings
You are the president of the Photography Club and need to reserve a room with audio-visual equipment for weekly meetings next semester. Your group meets every Tuesday evening and has 15 to 20 members.
the Student Affairs Office
- Describe your club, meeting schedule, and expected attendance
- Ask about the procedure for recurring room reservations
- Mention your need for a projector and screen
サンプルメールを表示サンプルメールを非表示
Funding Request for End-of-Year Cultural Festival
The International Student Association is planning an end-of-year cultural festival on May 10 with an expected attendance of 200 to 300 people. You need approximately $800 for food, decorations, and a sound system rental.
the Student Affairs Office
- Describe the event and its expected attendance
- Explain how the event benefits the campus community
- Request financial support and ask how to submit a formal application
サンプルメールを表示サンプルメールを非表示
Concern About Reduced Evening Shuttle Service
The campus shuttle service recently changed its evening schedule so the last shuttle leaves at 7 PM instead of 10 PM. Students with evening classes or late library sessions no longer have a safe ride back to the off-campus dormitories.
the Student Affairs Office
- Describe the schedule change and its impact on students
- Explain the safety concerns of walking alone at night
- Request that the previous evening schedule be restored
サンプルメールを表示サンプルメールを非表示
New Student Organization Registration — Sustainability Club
You and twelve classmates want to start a new student club focused on sustainability and environmental awareness. A faculty advisor has already agreed to support the group, and you need to register officially.
the Student Affairs Office
- Introduce the club and its mission
- Ask about the registration process, required forms, and deadlines
- Mention that you already have members and a faculty advisor
サンプルメールを表示サンプルメールを非表示
Permission to Use Campus Quad — Charity Concert April 18
The Music Society is organizing an outdoor charity concert on the campus quad on Saturday, April 18, from 2 to 6 PM. All proceeds will go to the Riverside Children's Hospital, and you expect about 150 attendees.
the Student Affairs Office
- Describe the event, its date and time, and the charitable cause
- Provide details about expected attendance and setup
- Ask about required permits and any regulations to follow
サンプルメールを表示サンプルメールを非表示
これらはTOEFLの出題パターンに基づく練習用問題であり、実際のテスト問題ではありません。
キャンパスサービスのメールの書き方
1. 宛先を明確にし、トーンを決める
どの部署に宛てて書くのかを判断し、適切な挨拶を使いましょう。キャンパスサービスへのメールは正式な文体にする必要があります——カジュアルな挨拶ではなく「Dear [Department Name]」を使いましょう。これにより採点者に即座にプロフェッショナルさが伝わります。
2. 問題を明確かつ具体的に述べる
最初の本文段落で、何が問題なのか、どこで発生しているのか、いつからその状態が続いているのかを説明しましょう。部屋番号、日付、時間帯など具体的な詳細を含めましょう。曖昧な説明は、読み手——そして採点者——があなたのメッセージを理解しにくくします。
3. 日常生活や学業への影響を説明する
その問題が自分にどう影響しているかを結びつけましょう。勉強ができなくなっていますか?睡眠に支障が出ていますか?具体的な例は、一般的な発言よりも説得力があります。これはまた、根拠となる詳細を添えて考えを展開する力を示すことにもなります。
4. 明確で具体的な依頼をする
直接的でありながら丁寧な行動の依頼で締めくくりましょう——調査を依頼する、修理の日程を組んでもらう、営業時間の延長を依頼する、または手続きを説明してもらうなどです。「please help」のような曖昧な表現は、「I would appreciate it if you could send a technician to check the heating unit.」よりも弱く響きます。
避けるべきよくある間違い
プロンプトの一部を見落とす
キャンパスサービスのプロンプトは通常、問題の説明・その影響の説明・対応の依頼という3つのことを求めます。このうちどれか一つでも抜け落ちると、最も点数を落としやすくなります。提出前に、プロンプトに記載されたすべての要素に対応できているか頭の中で確認しましょう。
あまりにカジュアルなトーンを使う
キャンパスのITサポート宛てに「Hey, the internet sucks」のように書くとスコアが下がります。状況に親近感があっても、プロフェッショナルな文体を保ちましょう。「I would appreciate,」「Could you please,」「Thank you for your attention to this matter.」のような丁寧な表現を使いましょう。
問題について曖昧なままにする
「There is a problem in my dorm」と述べるだけで、何が問題なのか、正確にどこで起きているのか、いつから続いているのかを明示しない場合、メールの説得力が弱まります。具体的な詳細は考えの明確さを示し、メールをより効果的にします。
メールを正しく締めくくるのを忘れる
結びの一文や署名のないまま唐突に終わると、メールが未完成な印象を与えます。「Thank you for your time」や「I look forward to hearing from you,」といった簡潔な結びの言葉を必ず入れ、その後に「Sincerely」や「Best regards.」のような署名を添えましょう。
スコア3とスコア5の比較:同じメールシナリオ
同じキャンパスサービスのメールシナリオに対する、LingoLeap作成の2つのサンプル返信です。採点基準に基づく注釈で、及第点の返信と高得点の返信を分けるポイントを説明します。
シナリオ(受信メール)
From: Campus Library — Subject: Items overdue. "Dear student, our records show that two reference books and one DVD borrowed on March 1 are now overdue. Please return them within 48 hours or pay the late fee." Write a reply requesting an extension.
スコア3の返信
Dear Library, Hello. I want to ask for more time for my books. I am working on my final paper and I need them. Please give me one more week. I will return them after I finish my paper. Also I am sorry for being late. Thank you. Best, Student
スコア3になる理由
メールは丁寧で基本的な依頼も明確ですが、内容が一般的すぎます。理由が一つ(「final paper」)しか挙げられておらず、具体性がありません——書名も、締め切りも、状況の説明もありません。返信は3つのうち2つ(本)には対応していますが、DVDについては完全に触れておらず、相手にフォローアップを委ねてしまっています。代替案も提示されておらず、延滞料金の規定への言及もありません。冒頭の「Dear Library」は、組織宛てのメールとしては形式的すぎるほどくだけています。
スコア5の返信
Dear Library Staff, Thank you for the reminder regarding the overdue items. I'm writing to request a one-week extension on the two reference books, which I'm using for a major research paper due April 18; the DVD I will return to the front desk by 5 p.m. today. To explain: the books — Sources of the Self and Reasons and Persons — are central to a chapter I'm writing on the philosophy of personal identity, and the library's only other copies are checked out for the rest of the month. If a one-week extension is not possible, would I be able to renew them at the reduced-loan rate, or place them on a 24-hour reserve I can use within the library? I understand the late-fee policy and am willing to pay if neither alternative is workable. Either way, the DVD will be back today. Best regards, [Student name]
スコア5になる理由
3つのコミュニケーション上の動きがきれいに決まっています:(1)送り主への感謝と依頼内容の即座の提示、部分的な譲歩(DVDは本日返却)を伴う;(2)具体的な根拠の提示(具体的な書名、具体的な論文の締め切り、図書館での在庫状況という事実);(3)主な依頼が通らない場合の2つの代替案の提示(割引料金での延長、または館内利用の24時間予約)。トーンは終始、組織にふさわしい文体を保っています。件名の詳細は、状況への真剣な向き合いを示しています。文のバリエーションも豊かです(ダッシュを使った列挙、セミコロンによる文の分割、括弧書きの詳細)。
両者の違い
高得点のメールは、ただ懇願するのではなく交渉します。まず自分が望むことを提示し、具体的な詳細でそれを裏付け、その上で相手が承諾しやすくなる代替案を提示します。スコア3の返信は好意を求めるだけですが、スコア5の返信は図書館員の仕事を楽にしています——そしてこれこそが、メールタスクの採点基準が最も重視する基準であるコミュニケーションの効果を示す動きなのです。
AIでキャンパスサービスのメールを練習する
LingoLeapのAI搭載TOEFL Writing練習で、トーン・ 構成・文法・課題達成度について即座にフィードバックを受け取りましょう。
TOEFL練習をはじめるよくある質問
TOEFLのWrite an Emailタスクには、どのようなキャンパスサービスのメールが出題されますか?+
TOEFLにおいて、キャンパスサービスのメールはどの程度フォーマルであるべきですか?+
TOEFLのWrite an Emailタスクでは、メールはどのくらいの長さにすべきですか?+
キャンパスサービスのメールのプロンプトで、学生が犯す最大の間違いは何ですか?+
TOEFLのキャンパスサービスメールにテンプレートを使ってもよいですか?+
TOEFLのキャンパスサービスメールライティングをどのように練習できますか?+
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