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TOEFL · Writing · Email · Layanan Kampus

TOEFL Write an Email: Layanan Kampus — Contoh Soal & Strategi 2026

Email tentang layanan kampus adalah salah satu skenario yang paling sering muncul dalam tugas Write an Email TOEFL 2026. Kamu mungkin perlu menghubungi IT support, kantor housing, perpustakaan, atau administrasi universitas terkait masalah yang memengaruhi kehidupan akademismu. Panduan ini menyediakan contoh soal latihan yang terinspirasi dari pola soal TOEFL, contoh email beserta komentar, strategi menulis, dan kesalahan yang perlu dihindari.

Contoh soal terinspirasi dari pola TOEFL · Oleh LingoLeap Research Team

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Batas waktu

~7 menit

Skala penilaian

0–5

Topik

Layanan Kampus

Mulai Latihan TOEFLSemua Topik Email →

Apa itu email layanan kampus dalam TOEFL?

Soal email layanan kampus memintamu untuk menulis surat kepada departemen universitas — seperti IT support, kantor housing, perpustakaan, atau administrasi — tentang suatu masalah atau permohonan yang memengaruhi kehidupan akademismu. Kamu perlu menjelaskan masalah dengan jelas, menguraikan dampaknya, dan meminta tindakan spesifik, semuanya dalam waktu sekitar 7 menit.

Email Layanan Kampus: Gambaran Umum

Dalam bagian Writing TOEFL 2026, tugas Write an Email menyajikan skenario nyata dan memintamu untuk menyusun email singkat dalam waktu sekitar 7 menit. Soal bertema layanan kampus berfokus pada situasi di mana seorang mahasiswa perlu berkomunikasi dengan staf universitas mengenai suatu masalah, permohonan, atau keluhan.

Soal-soal ini umumnya mencakup tiga elemen: (1) mendeskripsikan masalah atau situasi secara jelas, (2) menjelaskan dampaknya terhadap kamu atau alasan mengapa hal itu penting, dan (3) menyampaikan permintaan spesifik atau meminta solusi. Emailmu dinilai pada skala 0–5 berdasarkan kelengkapan tugas, kejelasan, nada penulisan, dan keakuratan bahasa.

Penerima email layanan kampus yang umum antara lain departemen IT support, kantor housing dan asrama, perpustakaan universitas, bagian urusan kemahasiswaan, dan manajemen fasilitas. Nada penulisan harus formal hingga semi-formal — sopan, jelas, dan profesional.

30 Contoh Soal Latihan

Soal-soal berikut adalah skenario latihan yang terinspirasi dari pola soal TOEFL yang umum. Gunakan soal ini untuk berlatih menulis email dengan waktu terbatas dalam kondisi seperti ujian sesungguhnya. Klik setiap soal untuk melihat contoh jawaban email.

1

Slow Wi-Fi in Baker Hall — Room 312

Your dormitory Wi-Fi has been extremely slow every evening for the past two weeks, making it nearly impossible to submit assignments online or join virtual study sessions.

Tulis email kepada the campus IT Help Desk

  • Describe the connectivity problem and when it occurs
  • Explain how it is affecting your coursework and deadlines
  • Request that the IT team investigate and resolve the issue
Tampilkan Contoh Email
To: IT Help Desk Subject: Slow Wi-Fi in Baker Hall — Room 312 Dear IT Help Desk, I am writing to report an ongoing internet connectivity issue in my dormitory room (Room 312, Baker Hall). For the past two weeks, the Wi-Fi connection has been extremely slow during the evening hours and frequently disconnects without warning. This problem has significantly affected my ability to complete online coursework and participate in virtual study group sessions. Last week, I was disconnected twice during a live assignment submission, which nearly caused me to miss the deadline. I would greatly appreciate it if your team could investigate the issue and, if possible, schedule a time to check the network equipment in our building. Please let me know if you need any additional information. Thank you for your assistance. Sincerely, Alex Chen
2

Locked Email Account — Urgent Access Needed

You have been locked out of your university email account for two days after several failed login attempts. You rely on this account for all course communication.

Tulis email kepada the campus IT Help Desk

  • Explain what happened with your login attempts
  • Describe why restoring access is urgent for your studies
  • Ask for help resetting or unlocking your account
Tampilkan Contoh Email
To: IT Help Desk Subject: Locked Email Account — Urgent Access Needed Dear IT Help Desk, I am writing because I have been unable to access my university email account (jlee@university.edu) since Monday morning. I believe the account was locked after I entered an incorrect password several times. This is causing significant problems because I rely on my university email to receive assignment notifications, communicate with professors, and access course materials. I have already missed several important messages from my advisor regarding my thesis deadline. Could you please help me reset my account credentials or unlock my access? I am available to verify my identity at the IT office any time this week. Thank you for your prompt attention to this matter. Best regards, Jin Lee
3

Request for SPSS Software License — PSY 301

Your Research Methods course requires SPSS Statistics software, but the university license must be authorized by IT before you can install it on your laptop.

Tulis email kepada the campus IT Help Desk

  • State which software you need and for which course
  • Explain your deadline and why timely installation matters
  • Ask how to obtain the university license
Tampilkan Contoh Email
To: IT Help Desk Subject: Request for SPSS Software License — PSY 301 Dear IT Help Desk, I am a second-year psychology student, and my Research Methods course (PSY 301) requires the use of SPSS Statistics for our data analysis assignments. I understand the university holds a site license for this software. Our first assignment using SPSS is due in ten days, so I would like to install it on my laptop as soon as possible. Without it, I will not be able to complete the required coursework on time. Could you please let me know how to obtain access to the university license and whether I need to visit the IT office in person for installation? I appreciate your help with this. Thank you, Maria Santos
4

Broken Projector in Humanities Building Room 204

The ceiling projector in Room 204 of the Humanities Building has not worked for two weeks. Your study group of eight students meets there every Thursday to review presentation slides.

Tulis email kepada the campus IT Help Desk

  • Describe the projector malfunction and its location
  • Explain how the broken equipment is affecting your study group
  • Request a repair or a temporary replacement
Tampilkan Contoh Email
To: IT Help Desk Subject: Broken Projector in Humanities Building Room 204 Dear IT Help Desk, I am writing to report that the ceiling projector in Room 204 of the Humanities Building has not been functioning for the past two weeks. The device powers on but does not display any image on the screen. Our study group of eight students meets in this room every Thursday evening to review presentation slides for our Communications course. Without a working projector, we have been unable to practice effectively for our upcoming group presentations. Could you please arrange for a technician to repair the projector or provide a portable replacement until the repair is completed? We would be very grateful for any help. Sincerely, David Park
5

Request for Additional Printing Credits

You have used your entire semester printing quota at the campus computer lab, but final exams are next week and you still need to print research papers and study guides.

Tulis email kepada the campus IT Help Desk

  • Explain that your printing quota has run out
  • Describe what you still need to print and why
  • Request a quota increase and ask how to arrange it
Tampilkan Contoh Email
To: IT Help Desk Subject: Request for Additional Printing Credits Dear IT Help Desk, I am writing to request an increase to my campus printing quota. I have used all of my allocated pages for this semester, but I still have three major research papers and several study guides to print before final exams begin next week. As a history major, my courses require extensive printed source materials for annotation. I estimate I will need approximately 150 additional pages to complete my remaining assignments. Would it be possible to add extra printing credits to my student account? I am happy to visit the IT office to arrange this in person if necessary. Thank you for considering my request. Best regards, Sarah Kim
6

Broken Heating Unit — Elm Residence Hall, Room 215

The heating unit in your dormitory room has been malfunctioning for a week. The radiator clicks loudly but produces very little heat, and the temperature drops sharply at night.

Tulis email kepada the Housing Office

  • Describe the heating problem and how long it has lasted
  • Explain how the cold is affecting your sleep and studying
  • Request that a maintenance technician be sent to repair it
Tampilkan Contoh Email
To: Housing Office Subject: Broken Heating Unit — Elm Residence Hall, Room 215 Dear Housing Office, I am writing to report that the heating unit in my room (Room 215, Elm Residence Hall) has not been functioning properly for the past week. The radiator makes a loud clicking noise but produces very little heat, and the room temperature drops noticeably after 8 PM. This has made it very difficult to sleep comfortably and to concentrate on my studies in the evenings. I have been wearing multiple layers indoors, but the cold is still disruptive, especially during late-night study sessions. Could you please arrange for a maintenance technician to inspect and repair the heating unit at the earliest convenience? I am available any morning this week. Thank you, Emma Johnson
7

Room Change Request Due to Noise Issues

Your roommate frequently has loud visitors late at night, disrupting your sleep and study time. You have already spoken with your roommate and your resident advisor, but the situation has not improved.

Tulis email kepada the Housing Office

  • Explain the noise problem and how it disrupts your routine
  • Describe the steps you have already taken to resolve it
  • Ask about the process for transferring to a different room
Tampilkan Contoh Email
To: Housing Office Subject: Room Change Request Due to Noise Issues Dear Housing Office, I am writing to inquire about the possibility of changing my dormitory room. My current roommate frequently invites friends to our room late in the evening, and their conversations and music continue past midnight on most weeknights. I have spoken with my roommate twice about this issue and also contacted our resident advisor, but the situation has not improved. The noise is seriously affecting my sleep and my ability to prepare for morning classes. Could you please let me know what steps I need to take to apply for a room transfer? I am open to any available single or shared room in a quieter building. Thank you for your help. Sincerely, Liam Torres
8

Urgent: Water Leak in Oak Hall Bathroom — Room 108

Water has been dripping from the ceiling of your dormitory bathroom near the shower for four days. The leak is getting worse and the floor is frequently slippery.

Tulis email kepada the Housing Office

  • Describe the leak and where exactly it is occurring
  • Express your concern about safety and potential mold
  • Request an urgent repair
Tampilkan Contoh Email
To: Housing Office Subject: Urgent: Water Leak in Oak Hall Bathroom — Room 108 Dear Housing Office, I am writing to report a water leak in the bathroom of my dormitory room (Room 108, Oak Hall). Water has been dripping from the ceiling near the shower for the past four days, and the leak has been getting worse. I am concerned about safety because the bathroom floor is frequently wet and slippery, which could cause someone to fall. Additionally, I worry that the prolonged moisture could lead to mold, which would be a health hazard. Could you please send a maintenance worker to inspect and fix the leak as soon as possible? I have placed a bucket under the drip, but a permanent solution is needed urgently. Thank you for your attention, Nadia Okafor
9

Broken Desk Chair Replacement — Maple Hall, Room 407

The desk chair provided in your dormitory room has a cracked leg and wobbles dangerously whenever you sit on it. You have been studying on your bed instead, which is causing back pain.

Tulis email kepada the Housing Office

  • Describe the damage to the chair
  • Explain how it is affecting your ability to study at your desk
  • Request a replacement and offer to help with logistics
Tampilkan Contoh Email
To: Housing Office Subject: Broken Desk Chair Replacement — Maple Hall, Room 407 Dear Housing Office, I am writing to request a replacement for the desk chair in my dormitory room (Room 407, Maple Hall). One of the chair legs has a large crack and the chair wobbles significantly whenever I sit in it. Because the chair feels unstable, I have been unable to use my desk for studying and have had to work on my bed instead, which is uncomfortable and hurts my back during long study sessions. Could you please arrange for a replacement chair to be delivered to my room? I am available most afternoons this week. I would also be happy to bring the broken chair to a collection point if that is easier. Best regards, Oliver Martinez
10

Early Move-In Request for Orientation Program

You have been selected for the International Student Orientation Program, which starts two days before the official dormitory move-in date. You need early access to your room.

Tulis email kepada the Housing Office

  • Explain the orientation event and its dates
  • Describe why commuting from off campus is not practical
  • Request permission to move in early and ask about any fees
Tampilkan Contoh Email
To: Housing Office Subject: Early Move-In Request for Orientation Program Dear Housing Office, I am writing to request permission to move into my dormitory room two days before the official move-in date of September 1. I have been selected to participate in the International Student Orientation Program, which begins on August 30 and requires on-campus attendance. The orientation schedule includes full-day sessions on both August 30 and 31, making it impractical for me to commute from off campus. Having access to my room beforehand would allow me to settle in and attend all sessions on time. Could you please let me know if early move-in is possible and whether there is an additional fee? I have attached my orientation confirmation for your reference. Thank you, Yuki Tanaka
11

Appointment Request — Persistent Symptoms

You have had persistent headaches, a low-grade fever, and fatigue for four days that have not improved with over-the-counter medication. You need to see a campus doctor but have a required lecture every Wednesday morning.

Tulis email kepada the Campus Health Center

  • Briefly describe your symptoms and how long you have had them
  • Mention your Wednesday morning scheduling conflict
  • Ask what appointment times are available this week
Tampilkan Contoh Email
To: Campus Health Center Subject: Appointment Request — Persistent Symptoms Dear Campus Health Center, I am writing to request an appointment as I have been feeling unwell for the past four days. I have had persistent headaches, a low-grade fever, and general fatigue that have not improved with over-the-counter medication. I would like to see a doctor as soon as possible. However, I have a required lecture every Wednesday morning from 9 to 11 AM, so I would prefer an appointment outside that time. I am available on all other weekday mornings and afternoons. Could you please let me know what times are available this week? I would appreciate any opening you can offer. Thank you, Rachel Adams
12

Request for Medical Absence Note — March 5-6

You visited the campus health center on March 5 for flu symptoms and were told to rest for two days. Your biology professor now requires official medical documentation to excuse your absences on March 5 and 6.

Tulis email kepada the Campus Health Center

  • Reference your visit date and the diagnosis
  • Explain why you need official documentation and the professor's deadline
  • Ask how to receive the note (in person or by email)
Tampilkan Contoh Email
To: Campus Health Center Subject: Request for Medical Absence Note — March 5-6 Dear Campus Health Center, I visited the health center on March 5 for flu symptoms and was advised to rest for at least two days. As a result, I missed classes on March 5 and 6. My biology professor requires an official medical note to excuse these absences. Could you please provide a letter confirming my visit and the recommended rest period? The note should include the dates I was unable to attend classes. My professor has asked me to submit it by March 12. I can pick up the document in person, or if it is possible to receive it by email, that would also be convenient. Thank you very much for your help. Sincerely, Tom Nguyen
13

Possible Allergy Symptoms — Consultation Request

Since arriving on campus three weeks ago, you have been experiencing frequent sneezing, itchy eyes, and nasal congestion. These symptoms did not occur at your previous home, and you suspect a new environmental allergen.

Tulis email kepada the Campus Health Center

  • Describe your symptoms and when they started
  • Ask whether the health center offers allergy testing
  • Request an appointment at your earliest convenience
Tampilkan Contoh Email
To: Campus Health Center Subject: Possible Allergy Symptoms — Consultation Request Dear Campus Health Center, Since arriving on campus three weeks ago, I have been experiencing frequent sneezing, itchy eyes, and nasal congestion. These symptoms were not an issue at my previous home, so I suspect they may be related to something in my new environment. I would like to schedule an appointment to discuss these symptoms with a doctor. Additionally, could you let me know whether the health center offers allergy testing, or if I would need a referral to an off-campus specialist? I am available most weekday afternoons and would appreciate any appointment you can offer this week or next. Thank you for your time. Best regards, Clara Bennett
14

Prescription Refill Assistance — Asthma Medication

You take a daily prescription medication for asthma and have only a one-week supply left. Your regular doctor is in your hometown, several hours away, and you need to arrange a refill on campus.

Tulis email kepada the Campus Health Center

  • Explain which medication you need and how much you have left
  • Mention that your regular doctor is not local
  • Ask whether the health center can process a refill and what to bring
Tampilkan Contoh Email
To: Campus Health Center Subject: Prescription Refill Assistance — Asthma Medication Dear Campus Health Center, I am writing to ask about the process for refilling a prescription medication on campus. I take a daily medication for asthma, and I only have a one-week supply remaining. My regular physician is in my hometown, which is several hours away. Could you please let me know whether the health center can assist with prescription refills? If so, I would like to schedule an appointment at your earliest convenience. I can bring my current prescription bottle and my doctor's contact information. Please let me know what other documents or details I should prepare for the visit. Thank you for your help. Sincerely, Kevin Morales
15

Inquiry About Mental Health Counseling Services

You have been feeling unusually stressed and anxious this semester because of a heavy course load. You would like to explore the mental health counseling services available on campus.

Tulis email kepada the Campus Health Center

  • Briefly explain why you are seeking counseling
  • Ask about availability, cost, and whether it is covered by your student health fee
  • Request information on how to schedule a first session
Tampilkan Contoh Email
To: Campus Health Center Subject: Inquiry About Mental Health Counseling Services Dear Campus Health Center, I am writing to inquire about the mental health counseling services available to students. I have been experiencing increased stress and anxiety this semester due to a demanding course load, and I feel that speaking with a professional counselor would be very helpful. Could you please provide information about how to schedule an initial counseling session? I would also like to know whether these services are covered by the student health fee or if there is an additional cost. I am available most afternoons and would appreciate an appointment within the next week or two if possible. Thank you for your time and support. Best regards, Aisha Patel
16

Resume Review Appointment — Summer Internship Applications

You are a second-year marketing student preparing applications for summer internships. Several deadlines are in early April, and you want a career counselor to review your resume before you apply.

Tulis email kepada the Career Services Office

  • Explain that you are applying for summer internships
  • Mention your application deadline and why a review matters
  • Ask how to schedule a resume review appointment
Tampilkan Contoh Email
To: Career Services Office Subject: Resume Review Appointment — Summer Internship Applications Dear Career Services Office, I am a second-year marketing student, and I am currently preparing applications for summer internships. Several application deadlines are in early April, so I would like to have my resume reviewed by a career counselor before then. This is my first time applying for professional internships, and I want to make sure my resume effectively highlights my relevant coursework and extracurricular experience. I would appreciate any suggestions on formatting and content. Could you please let me know how to schedule a resume review appointment? I am available on most weekday afternoons. Thank you for your assistance. Best regards, Daniel Wright
17

Seeking Internship Search Guidance — Environmental Science

You are a third-year environmental science major looking for a summer internship, but you are unsure where to find opportunities in your field or whether the university maintains a database of listings.

Tulis email kepada the Career Services Office

  • Explain your major and that you are looking for a summer internship
  • Ask whether the office has a job board or database for science students
  • Request a meeting to discuss search strategies
Tampilkan Contoh Email
To: Career Services Office Subject: Seeking Internship Search Guidance — Environmental Science Dear Career Services Office, I am a third-year environmental science major, and I am interested in finding an internship for this coming summer. However, I am not sure where to begin my search or which organizations in my field typically offer student internships. Does the career services office maintain a database or job board listing internship opportunities for science students? I would also appreciate any advice on professional organizations or websites that specialize in environmental internship postings. I would be happy to schedule a meeting to discuss this further. I am available on Tuesday and Thursday afternoons. Thank you for your help. Sincerely, Megan Liu
18

Mock Interview Request — Data Analyst Position

You have been invited to interview for a junior data analyst position at a local technology firm next Wednesday. This is your first professional interview, and you would like to do a practice session beforehand.

Tulis email kepada the Career Services Office

  • Describe the position and interview date
  • Ask whether the office offers mock interview sessions
  • Request an appointment before your real interview
Tampilkan Contoh Email
To: Career Services Office Subject: Mock Interview Request — Data Analyst Position Dear Career Services Office, I have been invited to interview for a junior data analyst position at a local technology firm next Wednesday. This is my first professional interview, and I would like to prepare thoroughly. Does the career services office offer mock interview sessions for students? If so, I would greatly appreciate the chance to practice before my actual interview. The position involves data analysis and presentation, so I expect both technical and behavioral questions. Could you please let me know if a practice session is available this Friday or Monday? I am flexible with timing on both days. Thank you very much for your support. Best regards, James Okoye
19

Career Fair Details and Preparation Tips

You have heard the university is hosting a career fair next month but cannot find the details online. You are especially interested in companies in the business and finance sectors.

Tulis email kepada the Career Services Office

  • Ask for the date, time, and location of the career fair
  • Request a list of participating companies, especially in your field of interest
  • Ask for tips or resources on how to prepare
Tampilkan Contoh Email
To: Career Services Office Subject: Career Fair Details and Preparation Tips Dear Career Services Office, I understand that the university will be hosting a career fair sometime next month, but I have been unable to find the specific details on the university website. Could you please confirm the date, time, and location of the event? I am also interested in knowing which companies and organizations will be participating, particularly those in the business and finance sectors. If a list of employers is available, I would appreciate receiving a copy. Additionally, do you have any tips or resources on how students should prepare for the career fair? I want to make a strong impression. Thank you for your time. Sincerely, Sophia Hernandez
20

Cover Letter Help — Academic Research Assistant Application

You are applying for a research assistant position with Professor Williams in the Biology Department. The application requires a cover letter, and you are unsure how to write one for an academic role.

Tulis email kepada the Career Services Office

  • Explain the position you are applying for
  • Ask for advice on structuring a cover letter for an academic role
  • Request an appointment to have a counselor review your draft
Tampilkan Contoh Email
To: Career Services Office Subject: Cover Letter Help — Academic Research Assistant Application Dear Career Services Office, I am applying for a research assistant position with Professor Williams in the Biology Department. The application requires a cover letter, and since this is an academic rather than a corporate role, I am not sure how to tailor my letter appropriately. Could you please advise me on how to structure a cover letter for an academic research position? I would also like to schedule an appointment to have a counselor review a draft before I submit my application next Friday. I am available on Monday, Wednesday, and Friday afternoons. Thank you for your guidance and support. Best regards, Andrew Chang
21

Merit Scholarship — Deadline and Requirements

You are interested in applying for the university merit scholarship but cannot find the deadline or required documents on the website. You would also like to attend an information session if one is available.

Tulis email kepada the Financial Aid Office

  • Ask for the application deadline
  • Request a list of documents you need to submit
  • Ask whether there is an information session you can attend
Tampilkan Contoh Email
To: Financial Aid Office Subject: Merit Scholarship — Deadline and Requirements Dear Financial Aid Office, I am writing to inquire about the university merit scholarship for the upcoming academic year. I am interested in applying, but I could not find the specific application deadline or document requirements on the university website. Could you please let me know when the application is due and what materials I need to prepare? I would also like to know whether the office is hosting any information sessions where I can learn more about the selection criteria. I want to ensure that I submit a complete application on time. Thank you for your help, and I look forward to your response. Sincerely, Isabella Rossi
22

Question About Reduced Spring Financial Aid Package

Your financial aid package for the spring semester is significantly lower than what you received in the fall. Your family's financial situation has not changed, and you are worried about covering tuition.

Tulis email kepada the Financial Aid Office

  • Ask why your aid amount was reduced
  • Explain that your family's financial situation has not improved
  • Ask whether there is an appeals process
Tampilkan Contoh Email
To: Financial Aid Office Subject: Question About Reduced Spring Financial Aid Package Dear Financial Aid Office, I recently received my financial aid package for the spring semester and noticed that the grant amount is significantly lower than what I received in the fall. I was not expecting this reduction and am concerned about how I will cover the remaining tuition balance. Could you please explain why the aid amount changed? My family's financial situation has not improved, and this reduction creates a genuine hardship. I would also like to know whether there is a formal appeals process I can follow to request a review of my package. I appreciate your time and any guidance you can provide on next steps. Thank you, Carlos Rivera
23

Work-Study Program — Eligibility and Application

You would like to join the university work-study program to help cover your living expenses. You are a full-time sophomore available to work up to fifteen hours per week.

Tulis email kepada the Financial Aid Office

  • Express your interest in the work-study program
  • Ask about eligibility requirements and available positions
  • Request details on how to apply
Tampilkan Contoh Email
To: Financial Aid Office Subject: Work-Study Program — Eligibility and Application Dear Financial Aid Office, I am writing to express my interest in the university work-study program. I am looking for a way to help cover my living expenses while maintaining my studies, and I believe a campus work-study position would be an ideal fit. Could you please provide information about the eligibility requirements for the program? I would also appreciate a list of currently available positions, if one exists, and details on how to submit an application. I am a full-time sophomore with a strong academic record and am available to work up to fifteen hours per week. Thank you for your assistance. Best regards, Fatima Al-Hassan
24

Request for Tuition Installment Payment Plan

An unexpected family expense means you cannot pay your full tuition by the April 15 deadline. You have heard the university offers monthly installment plans and would like to enroll in one.

Tulis email kepada the Financial Aid Office

  • Explain that you cannot pay the full balance by the deadline
  • Ask about available payment plan options and any associated fees
  • Request guidance on how to enroll
Tampilkan Contoh Email
To: Financial Aid Office Subject: Request for Tuition Installment Payment Plan Dear Financial Aid Office, I am writing because I am unable to pay my full tuition balance by the posted deadline of April 15. Due to an unexpected family expense, my family needs more time to gather the remaining funds. I have heard that the university offers monthly installment payment plans for students in situations like mine. Could you please provide details about the available options, including any fees or interest that may apply? I would like to enroll in a payment plan as soon as possible to avoid any late penalties. Please let me know the steps I need to take. Thank you for your understanding and support. Sincerely, Bryan Foster
25

Emergency Financial Assistance Inquiry

A recent family medical emergency has placed an unexpected financial burden on your household, and you cannot afford your textbooks and course supplies this semester.

Tulis email kepada the Financial Aid Office

  • Briefly explain the nature of your financial hardship
  • Ask about emergency grants or short-term loan programs
  • Request a meeting with a financial aid counselor
Tampilkan Contoh Email
To: Financial Aid Office Subject: Emergency Financial Assistance Inquiry Dear Financial Aid Office, I am writing to ask about emergency financial assistance options available to students. A recent family medical emergency has placed an unexpected financial burden on my household, and I am currently struggling to afford the textbooks and supplies I need for my courses. I have been managing my expenses carefully, but this unforeseen situation is beyond what I can handle alone. I am hoping the university may have emergency grants or short-term loan programs that could help. Could I please schedule a meeting with a financial aid counselor to discuss my options? I am available any weekday this week. Thank you for your compassion and support. Sincerely, Grace Mensah
26

Room Reservation for Photography Club — Weekly Meetings

You are the president of the Photography Club and need to reserve a room with audio-visual equipment for weekly meetings next semester. Your group meets every Tuesday evening and has 15 to 20 members.

Tulis email kepada the Student Affairs Office

  • Describe your club, meeting schedule, and expected attendance
  • Ask about the procedure for recurring room reservations
  • Mention your need for a projector and screen
Tampilkan Contoh Email
To: Student Affairs Office Subject: Room Reservation for Photography Club — Weekly Meetings Dear Student Affairs Office, I am the president of the Photography Club, and I am writing to request a room reservation for our weekly club meetings next semester. We meet every Tuesday evening from 6 to 8 PM and typically have 15 to 20 members in attendance. Could you please let me know the procedure for reserving a room on a recurring basis? We would prefer a space equipped with a projector and screen, as our meetings often involve reviewing photos and discussing techniques. I am happy to complete any required forms or provide additional details about our club. Thank you for your help with this arrangement. Best regards, Natalie Chen
27

Funding Request for End-of-Year Cultural Festival

The International Student Association is planning an end-of-year cultural festival on May 10 with an expected attendance of 200 to 300 people. You need approximately $800 for food, decorations, and a sound system rental.

Tulis email kepada the Student Affairs Office

  • Describe the event and its expected attendance
  • Explain how the event benefits the campus community
  • Request financial support and ask how to submit a formal application
Tampilkan Contoh Email
To: Student Affairs Office Subject: Funding Request for End-of-Year Cultural Festival Dear Student Affairs Office, The International Student Association is planning an end-of-year cultural festival on May 10, and I am writing to request funding to help cover event expenses. We anticipate 200 to 300 attendees and will feature food, music, and performances representing over a dozen cultures. This event promotes cross-cultural understanding and brings together students from diverse backgrounds. We estimate we need approximately $800 for food, decorations, and a portable sound system rental. Could you please let us know whether student activity funding is available for this type of event and how to submit a formal request? We would appreciate any support. Thank you. Sincerely, Amir Kazemi
28

Concern About Reduced Evening Shuttle Service

The campus shuttle service recently changed its evening schedule so the last shuttle leaves at 7 PM instead of 10 PM. Students with evening classes or late library sessions no longer have a safe ride back to the off-campus dormitories.

Tulis email kepada the Student Affairs Office

  • Describe the schedule change and its impact on students
  • Explain the safety concerns of walking alone at night
  • Request that the previous evening schedule be restored
Tampilkan Contoh Email
To: Student Affairs Office Subject: Concern About Reduced Evening Shuttle Service Dear Student Affairs Office, I am writing to express concern about the recent change to the campus shuttle schedule. The last evening shuttle now departs at 7 PM, two hours earlier than the previous 10 PM departure. This has created a significant problem for many students. Students who attend evening classes that end at 8 or 9 PM now have no shuttle option for returning to the off-campus dormitories. Walking alone at night raises safety concerns, and not everyone has access to a car or ride-sharing services. I respectfully request that the student affairs office work with the transportation department to restore the evening shuttle service to its previous 10 PM schedule. Thank you for your consideration. Sincerely, Jessica Owens
29

New Student Organization Registration — Sustainability Club

You and twelve classmates want to start a new student club focused on sustainability and environmental awareness. A faculty advisor has already agreed to support the group, and you need to register officially.

Tulis email kepada the Student Affairs Office

  • Introduce the club and its mission
  • Ask about the registration process, required forms, and deadlines
  • Mention that you already have members and a faculty advisor
Tampilkan Contoh Email
To: Student Affairs Office Subject: New Student Organization Registration — Sustainability Club Dear Student Affairs Office, A group of fellow students and I are interested in starting a new student organization focused on sustainability and environmental awareness on campus. We have a core group of twelve members and a faculty advisor who has agreed to support us. Could you please provide information about the process for officially registering a new student club? Specifically, I would like to know what forms need to be submitted, whether there is a minimum membership requirement, and if there is a deadline for the current semester. We are eager to begin organizing campus clean-up events and educational workshops. Thank you for your guidance. Best regards, Ethan Brooks
30

Permission to Use Campus Quad — Charity Concert April 18

The Music Society is organizing an outdoor charity concert on the campus quad on Saturday, April 18, from 2 to 6 PM. All proceeds will go to the Riverside Children's Hospital, and you expect about 150 attendees.

Tulis email kepada the Student Affairs Office

  • Describe the event, its date and time, and the charitable cause
  • Provide details about expected attendance and setup
  • Ask about required permits and any regulations to follow
Tampilkan Contoh Email
To: Student Affairs Office Subject: Permission to Use Campus Quad — Charity Concert April 18 Dear Student Affairs Office, The Music Society is planning an outdoor charity concert on Saturday, April 18, from 2 to 6 PM, and I am writing to request permission to use the main campus quad for this event. All proceeds will be donated to the Riverside Children's Hospital. We expect approximately 150 attendees. The event will feature acoustic performances by student musicians, a small refreshments stand, and an information booth about the charity. We will ensure the area is cleaned up by 7 PM. Could you please let me know what permits or approvals we need and any regulations we should follow? Thank you for your support of this community event. Sincerely, Laura Simmons

Ini adalah soal latihan yang terinspirasi dari pola soal TOEFL, bukan soal ujian resmi.

Cara Menulis Email Layanan Kampus

1. Kenali penerima dan tentukan nada tulisan

Tentukan departemen mana yang akan kamu tuju dan gunakan salam pembuka yang sesuai. Email layanan kampus harus bersifat formal — gunakan "Yth. [Nama Departemen]" daripada salam yang santai. Ini langsung menunjukkan profesionalisme kepada penilai.

2. Sampaikan masalah dengan jelas dan spesifik

Pada paragraf isi pertama, jelaskan apa yang salah, di mana masalah itu terjadi, dan sudah berapa lama masalah tersebut berlangsung. Sertakan detail spesifik seperti nomor kamar, tanggal, atau waktu. Deskripsi yang tidak jelas membuat pembaca — dan penilai — lebih sulit memahami pesanmu.

3. Jelaskan dampaknya terhadap kehidupan atau studimu

Hubungkan masalah tersebut dengan bagaimana hal itu memengaruhimu. Apakah kamu jadi tidak bisa belajar? Apakah itu mengganggu tidurmu? Contoh yang konkret lebih meyakinkan daripada pernyataan umum. Ini juga menunjukkan kemampuanmu mengembangkan sebuah gagasan dengan detail pendukung.

4. Buat permintaan yang jelas dan spesifik

Akhiri dengan permintaan tindakan yang langsung namun sopan — minta mereka untuk menyelidiki, menjadwalkan perbaikan, memperpanjang jam operasional, atau menjelaskan prosesnya. Permintaan yang samar seperti "tolong bantu" lebih lemah dibandingkan "Saya akan sangat menghargai jika Anda dapat mengirim teknisi untuk memeriksa unit pemanas."

Kesalahan Umum yang Harus Dihindari

Melewatkan bagian dari soal

Soal layanan kampus biasanya meminta kamu melakukan tiga hal: menjelaskan masalah, menjelaskan dampaknya, dan meminta suatu tindakan. Melewatkan salah satu dari ini adalah cara tercepat untuk kehilangan nilai. Sebelum mengirim, periksa kembali secara mental apakah kamu sudah membahas setiap elemen yang disebutkan dalam soal.

Menggunakan nada yang terlalu santai

Menulis "Woy, internetnya jelek banget" kepada departemen IT kampus akan merugikan nilaimu. Meski situasinya terasa akrab, tetaplah menggunakan gaya bahasa profesional. Gunakan ungkapan sopan seperti "Saya akan sangat menghargai," "Bisakah Anda," dan "Terima kasih atas perhatian Anda terhadap masalah ini."

Tidak spesifik tentang masalahnya

Mengatakan "Ada masalah di asrama saya" tanpa menjelaskan apa masalahnya, di mana persisnya terjadi, atau sudah berapa lama berlangsung akan melemahkan emailmu. Detail spesifik menunjukkan kejelasan berpikir dan membuat emailmu lebih efektif.

Lupa menutup email dengan benar

Akhir yang tiba-tiba tanpa kalimat penutup atau salam penutup membuat emailmu terasa tidak lengkap. Selalu sertakan penutup singkat seperti "Terima kasih atas waktu Anda" atau "Saya menantikan kabar dari Anda," diikuti dengan salam penutup seperti "Hormat saya" atau "Salam hormat."

Skor 3 vs Skor 5: Skenario Email yang Sama

Dua contoh balasan yang disusun oleh LingoLeap untuk skenario email layanan kampus yang sama, dengan catatan berdasarkan rubrik yang menjelaskan apa yang membedakan balasan yang cukup baik dari balasan bernilai tinggi.

Skenario (email masuk)

From: Campus Library — Subject: Items overdue. "Dear student, our records show that two reference books and one DVD borrowed on March 1 are now overdue. Please return them within 48 hours or pay the late fee." Write a reply requesting an extension.

Balasan skor 3

Dear Library, Hello. I want to ask for more time for my books. I am working on my final paper and I need them. Please give me one more week. I will return them after I finish my paper. Also I am sorry for being late. Thank you. Best, Student

Mengapa ini mendapat skor 3

Emailnya sopan dan permintaan dasarnya jelas, tetapi jawabannya bersifat umum. Hanya diberikan satu alasan ("final paper") tanpa rincian apa pun — tidak ada judul, tidak ada tenggat waktu, tidak ada situasi. Balasan ini membahas dua dari tiga hal (buku-bukunya) tetapi sama sekali mengabaikan DVD-nya, sehingga penerima harus menindaklanjuti sendiri. Tidak ada alternatif yang ditawarkan, dan tidak ada pengakuan terhadap kebijakan denda keterlambatan. Pembuka "Dear Library" terlalu tidak formal untuk email institusional.

Balasan skor 5

Dear Library Staff, Thank you for the reminder regarding the overdue items. I'm writing to request a one-week extension on the two reference books, which I'm using for a major research paper due April 18; the DVD I will return to the front desk by 5 p.m. today. To explain: the books — Sources of the Self and Reasons and Persons — are central to a chapter I'm writing on the philosophy of personal identity, and the library's only other copies are checked out for the rest of the month. If a one-week extension is not possible, would I be able to renew them at the reduced-loan rate, or place them on a 24-hour reserve I can use within the library? I understand the late-fee policy and am willing to pay if neither alternative is workable. Either way, the DVD will be back today. Best regards, [Student name]

Mengapa ini mendapat skor 5

Tiga langkah komunikatif berhasil dengan baik: (1) berterima kasih kepada pengirim dan langsung menyatakan permintaan, dengan konsesi sebagian (DVD dikembalikan hari ini); (2) memberikan justifikasi konkret (judul buku spesifik, tenggat waktu paper yang spesifik, dan fakta ketersediaan di perpustakaan); (3) menawarkan dua alternatif jika permintaan utama tidak dapat dipenuhi (perpanjangan dengan tarif lebih rendah, atau reservasi 24 jam yang dapat digunakan di dalam perpustakaan). Nada bahasa tetap sesuai dengan register institusional sepanjang email. Detail pada baris subjek menunjukkan keterlibatan nyata dengan situasi tersebut. Variasi kalimatnya kuat (daftar dengan tanda pisah panjang, pemisahan dengan titik koma, detail dalam tanda kurung).

Apa yang membedakan keduanya

Email dengan skor tinggi bernegosiasi, bukan sekadar memohon. Email itu dimulai dengan apa yang diinginkan, membenarkannya dengan detail konkret, lalu menawarkan alternatif yang memudahkan penerima untuk mengatakan ya. Balasan skor 3 meminta bantuan; balasan skor 5 mempermudah pekerjaan pustakawan — dan itulah langkah yang menunjukkan efektivitas komunikasi, kriteria yang paling dibobotkan oleh rubrik untuk tugas email.

Latihan Email Layanan Kampus dengan AI

Dapatkan umpan balik instan tentang nada, struktur, tata bahasa, dan penyelesaian tugas dengan latihan TOEFL Writing bertenaga AI dari LingoLeap.

Mulai Latihan TOEFL
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Pertanyaan yang Sering Diajukan

Jenis email layanan kampus apa saja yang muncul pada tugas TOEFL Write an Email?+
Soal layanan kampus biasanya melibatkan penulisan ke dukungan IT terkait masalah internet atau teknologi, menghubungi kantor housing terkait perbaikan atau perpindahan kamar, mengirim email ke perpustakaan atau administrasi terkait jam operasional atau kebijakan, atau menghubungi layanan kemahasiswaan terkait masalah fasilitas. Skenario-skenario ini mencerminkan situasi nyata yang dihadapi mahasiswa.
Seberapa formal seharusnya email layanan kampus pada TOEFL?+
Email layanan kampus harus menggunakan nada formal hingga semi-formal. Sapa penerima secara profesional (misalnya, Dear IT Support Team, Dear Housing Office), jelaskan masalahmu dengan jelas, dan tutup dengan sopan. Hindari bahasa gaul atau bahasa yang terlalu santai — kamu sedang menulis kepada staf universitas, bukan kepada teman.
Seberapa panjang email saya untuk tugas TOEFL Write an Email?+
Tidak ada jumlah kata yang ketat, tetapi usahakan sekitar 80–120 kata. Kamu memiliki waktu sekitar 7 menit, jadi fokuslah untuk membahas semua poin dalam soal dengan kalimat yang jelas dan ringkas, bukan menulis sebanyak mungkin. Email singkat yang tersusun rapi mendapat nilai lebih baik daripada email panjang yang bertele-tele.
Apa kesalahan terbesar yang dilakukan siswa pada soal email layanan kampus?+
Kesalahan paling umum adalah tidak membahas semua bagian dari soal. Soal layanan kampus biasanya meminta kamu menjelaskan masalah, menjelaskan dampaknya, dan meminta tindakan tertentu. Melewatkan salah satu elemen ini akan menurunkan nilaimu, bahkan jika tata bahasamu sempurna.
Bolehkah saya menggunakan template untuk email layanan kampus TOEFL?+
Memiliki struktur fleksibel di kepala itu membantu — salam pembuka, sampaikan masalah, jelaskan dampak, minta tindakan, penutup yang sopan. Namun, hindari menghafal template yang kaku. Penilai mencari jawaban yang alami dan spesifik terhadap tugas, yang membahas detail unik dari setiap soal.
Bagaimana saya bisa berlatih menulis email layanan kampus untuk TOEFL?+
LingoLeap menawarkan latihan TOEFL Writing bertenaga AI dengan soal email layanan kampus yang realistis, kondisi menulis dengan batas waktu, dan umpan balik instan tentang nada, tata bahasa, struktur, dan penyelesaian tugas. Berlatih dalam kondisi berbatas waktu membangun kecepatan dan kepercayaan diri yang kamu butuhkan pada hari ujian.

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