TOEFL · 寫作 · 電子郵件 · 投訴信

TOEFL 寫作電子郵件：投訴信 — 練習題目與應試策略 2026

投訴與請求類電子郵件是 TOEFL 2026 寫作電子郵件任務中最常見的題型之一。本指南提供 30 道練習題及範例信件，涵蓋宿舍問題、餐廳投訴、圖書館困擾、帳單錯誤、選課障礙與資訊系統故障，並附上逐步寫作策略與常見錯誤提醒。

練習題目參考 TOEFL 常見出題模式 · 由 LingoLeap 研究團隊編製

作答時限

約 7 分鐘

評分範圍

0–5

題型

投訴信

開始 TOEFL 練習所有電子郵件主題 →

TOEFL 考試中投訴信常見嗎？

是的。投訴與消費者申訴類電子郵件是寫作電子郵件任務中出現頻率最高的題型之一。題目通常要求你聯繫商店、服務提供商或公司，反映商品損壞、訂單錯誤、電器故障或帳單有誤等情況，這些情境都需要以有禮貌、條理清晰且聚焦於解決方案的方式撰寫電子郵件。

投訴信為何出現在 TOEFL 考試中

TOEFL 2026 寫作電子郵件任務旨在測試考生處理大學生日常實際溝通情境的能力。投訴信之所以常見，是因為它同時考驗多項技能：清楚描述問題、提供相關細節、說明期望的解決結果，以及維持適當的語氣。

與一般日常信件不同，投訴信要求考生以半正式至正式的語體寫作。評分者會關注專業的問候語、簡明扼要的問題說明，以及禮貌而直接的解決請求。這些技能正是學生在專業與學術場合所需的書面溝通能力。

常見的投訴情境包括網路購物糾紛、校內或校外服務問題、帳單差異，以及收到的商品與訂單不符等。透過練習這些不同的子題型，你將能從容應對考試當天任何形式的投訴信題目。

30 道練習題：投訴與請求類電子郵件

以下練習題參考 TOEFL 常見出題模式，涵蓋六大校園生活類別。每道題目均採用官方格式：情境說明段落、三個條列式指示，以及以完整句子作答的要求。請針對每道題目在 7 分鐘內完成一封完整的電子郵件，再展開範例信件進行比較。

練習題 1

Your dormitory neighbor in the room next to yours plays loud music every night past midnight. You have spoken to them twice, but the noise has not stopped. You are losing sleep and your academic performance is suffering.

請寫一封電子郵件給 the Housing Office。在信件中，請完成以下事項：

Describe the noise problem and how long it has been happening
Explain how the situation is affecting your sleep and studies
Request a specific action the housing office can take to resolve the issue

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: Housing Office Subject: Noise Complaint — Room 216, Greenfield Hall Dear Housing Office, I am writing to report an ongoing noise issue in my dormitory. My neighbor in Room 216 of Greenfield Hall plays loud music past midnight nearly every night. This has been happening for the past three weeks. The constant noise has made it very difficult for me to sleep and concentrate on my coursework. My grades are beginning to suffer because I cannot get adequate rest before early morning classes. I would appreciate it if a housing coordinator could issue a formal reminder about quiet hours to the resident in Room 216, or arrange a mediation meeting so we can establish a reasonable agreement. Thank you for your attention to this matter. Sincerely, Jamie Park

練習題 2

The heating system in your dormitory room has not been working for over a week. You submitted a maintenance request online five days ago but have received no response. Winter temperatures are making the room uncomfortably cold.

請寫一封電子郵件給 the Campus Housing Maintenance Office。在信件中，請完成以下事項：

Describe the heating problem and mention your earlier maintenance request
Explain the impact the cold temperature is having on your daily life
Request an urgent repair and ask for a timeline

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: Campus Housing Maintenance Office Subject: Urgent Heating Repair — Room 305, Harper Hall Dear Maintenance Office, I am writing to follow up on maintenance request #3847, which I submitted five days ago regarding a broken heating system in Room 305 of Harper Hall. The heater has been non-functional for over a week, and the room temperature is now uncomfortably cold. The freezing conditions are affecting both my health and my ability to study. I have been wearing a winter coat indoors and still find it difficult to concentrate on my assignments. I would greatly appreciate it if a technician could be sent as soon as possible to inspect and repair the unit. Could you please let me know when I can expect the repair to be scheduled? Thank you for your prompt attention. Best regards, Mina Chen

練習題 3

You moved into your assigned dormitory room at the beginning of the semester and discovered that the bathroom faucet leaks constantly. Water drips even when the handle is fully closed, creating a puddle on the bathroom floor.

請寫一封電子郵件給 the Housing Maintenance Team。在信件中，請完成以下事項：

Describe the faucet problem and when you first noticed it
Explain any concerns you have about damage or safety
Request a repair and suggest times when you are available

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: Housing Maintenance Team Subject: Leaking Faucet — Room 108, Lakeview Hall Dear Housing Maintenance Team, I recently moved into Room 108 of Lakeview Hall and discovered that the bathroom faucet has a persistent leak. Water drips continuously even when the handle is fully closed, creating a puddle on the bathroom floor that I must clean up several times a day. I am concerned that the standing water could cause damage to the flooring or create a slipping hazard for me or other residents nearby. Could you please send someone to repair or replace the faucet at your earliest convenience? I am available most mornings before 10 a.m. and would be happy to arrange a time that works for the maintenance team. Thank you for your help. Sincerely, David Liu

練習題 4

Your assigned roommate frequently leaves dirty dishes, food wrappers, and laundry scattered around the shared living area. You have tried discussing the issue directly, but your roommate has not changed their behavior.

請寫一封電子郵件給 your Resident Advisor。在信件中，請完成以下事項：

Describe the cleanliness problem and how long it has been going on
Explain the steps you have already taken to resolve it on your own
Request that the Resident Advisor arrange a mediation or set shared expectations

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: Resident Advisor Subject: Roommate Cleanliness Issue — Room 402, Jefferson Hall Dear Resident Advisor, I am writing to request your assistance with a roommate issue in Room 402 of Jefferson Hall. For the past month, my roommate has consistently left dirty dishes, food wrappers, and laundry in our shared living area. I have raised the issue with them on two separate occasions and suggested we create a cleaning schedule, but the situation has not improved. The mess is making it difficult for me to keep the space clean and comfortable for studying. I would appreciate it if you could arrange a mediation meeting so we can establish shared expectations for the room. Thank you for taking the time to help us resolve this matter. Best regards, Sara Kim

練習題 5

Your dormitory building's elevator has been out of service for two weeks. You live on the sixth floor and have a knee injury that makes climbing stairs painful. You need to know when the elevator will be repaired.

請寫一封電子郵件給 the Building Management Office。在信件中，請完成以下事項：

Describe the elevator outage and how long it has lasted
Explain the specific hardship it causes you because of your injury
Request an estimated repair timeline or a temporary accommodation

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: Building Management Office Subject: Elevator Outage — Morrison Hall Dear Building Management, I am writing to inquire about the elevator repair in Morrison Hall. The elevator has been out of service for two weeks, and as a resident of the sixth floor with a recent knee injury, climbing the stairs has become very painful and difficult. The extended outage is significantly affecting my daily routine and my ability to get to classes on time. I am concerned that continued stair use could worsen my injury. Could you please provide an estimated timeline for when the elevator will be operational again? If the repair will take much longer, I would appreciate being temporarily reassigned to a lower floor. Thank you for your understanding. Sincerely, Ryan Torres

練習題 6

You purchased a meal plan at the beginning of the semester, but the campus cafeteria recently reduced its operating hours from 8 p.m. to 6 p.m. without advance notice. Your evening classes end at 7:30 p.m., so you can no longer use your meal plan for dinner.

請寫一封電子郵件給 the Dining Services Office。在信件中，請完成以下事項：

Describe the change in cafeteria hours and the lack of advance notice
Explain how the new hours conflict with your class schedule
Request that the original hours be restored or an alternative dining option be provided

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: Dining Services Office Subject: Reduced Cafeteria Hours Affecting Meal Plan Use Dear Dining Services, I am writing to express my concern about the recent change in cafeteria hours at West Campus Dining Hall. The closing time has been moved from 8 p.m. to 6 p.m. without prior notice. As a student with evening classes that end at 7:30 p.m., I am now unable to use my meal plan for dinner. Since I paid for a full meal plan at the start of the semester, I expected to have access to dinner service throughout the term. The current schedule leaves me without a viable option for my evening meal on campus. I would appreciate it if the original hours could be restored, or if an alternative dining option could be made available for students with late schedules. Thank you for looking into this matter. Sincerely, Emma Rodriguez

練習題 7

You have a severe nut allergy and informed the campus dining hall at the start of the semester. On two recent occasions, you purchased items labeled 'nut-free' that contained traces of peanuts.

請寫一封電子郵件給 the Dining Services Manager。在信件中，請完成以下事項：

Describe the two specific incidents with dates and details
Explain the health risk these mislabeled items pose to you
Request that the allergen labeling procedures be reviewed and improved

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: Dining Services Manager Subject: Allergen Labeling Error — Central Dining Hall Dear Dining Services Manager, I am writing about a serious food safety concern at Central Dining Hall. I have a severe nut allergy, which I reported to your office at the start of the semester. However, on March 3 and March 10, I purchased items labeled 'nut-free' that contained traces of peanuts. These incidents put my health at significant risk. A severe allergic reaction could require emergency medical treatment and cause me to miss classes and exams. I would appreciate it if your team could review the allergen labeling procedures and ensure that all items are accurately marked. I am happy to meet with staff to discuss how to prevent this from happening in the future. Thank you for your immediate attention. Sincerely, Lucia Fernandez

練習題 8

You visited the campus cafeteria and noticed that the salad bar area was poorly maintained. The lettuce was wilted, several dressing containers were empty, and the serving area appeared unclean. This has happened on multiple visits over the past week.

請寫一封電子郵件給 the Dining Services Office。在信件中，請完成以下事項：

Describe the specific conditions you observed at the salad bar
Explain how frequently you have noticed these problems
Suggest practical improvements and request action

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: Dining Services Office Subject: Salad Bar Maintenance — Oak Hall Cafeteria Dear Dining Services Office, I am writing to share my observations about the salad bar at Oak Hall Cafeteria. Over the past week, I have noticed on at least four visits that the lettuce is wilted, several dressing containers remain empty throughout the lunch period, and the serving area does not appear to be cleaned regularly. These conditions have been consistent during every visit, which suggests the issue is not a one-time oversight but an ongoing maintenance gap. As a student who relies on the salad bar for healthy meals, I would appreciate it if your team could increase the frequency of restocking and cleaning during peak hours. These small improvements would make a significant difference. Thank you for considering my feedback. Best regards, Aidan Patel

練習題 9

You were charged $25 for a premium dining event on campus called 'Special Dining — Spring Banquet' that you did not attend or register for. The charge appeared on your student account without explanation.

請寫一封電子郵件給 the Dining Services Billing Department。在信件中，請完成以下事項：

Identify the specific charge, amount, and date it appeared
Explain that you did not attend or register for the event
Request a review of your account and a refund

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: Dining Services Billing Department Subject: Incorrect Charge — Special Dining Spring Banquet Dear Dining Services Billing, I am writing to dispute a charge of $25.00 labeled 'Special Dining — Spring Banquet' that appeared on my student account on March 8. I did not attend this event, nor did I register for it at any point during the semester. I believe this charge was applied to my account in error. My student ID is 20241587, and I have no record of any confirmation or receipt related to this event. I would appreciate it if you could review the billing records and issue a refund at your earliest convenience. Please let me know if you need any additional information to process this correction. Thank you for your help. Sincerely, Olivia Chang

練習題 10

The campus cafeteria recently removed several vegetarian options from its daily menu without explanation. As a vegetarian student, you now have very limited meal choices, often only a plain side salad or pasta with no protein.

請寫一封電子郵件給 the Dining Services Director。在信件中，請完成以下事項：

Describe the change to the menu and what options are now missing
Explain the impact this has on your ability to eat balanced meals
Request that vegetarian entrees be restored to the daily rotation

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: Dining Services Director Subject: Request to Restore Vegetarian Menu Options Dear Dining Services Director, I am writing to express my concern about the recent removal of several vegetarian options from the daily menu at Riverside Dining Hall. Previously, there were three to four vegetarian entrees available each day, but the current menu often offers only a plain side salad or pasta without protein. As a vegetarian, I depend on the cafeteria for balanced, nutritious meals. The limited choices make it very difficult to meet my dietary needs without spending additional money off campus. I would appreciate it if your team could consider restoring at least two to three vegetarian entrees to the daily rotation. This change would benefit the many students who rely on the cafeteria for plant-based meals. Thank you for your consideration. Best regards, Preya Sharma

練習題 11

Several desktop computers in the university library's computer lab have been out of order for the past two weeks. With midterms approaching, all remaining workstations are constantly occupied, and you cannot complete your research assignments.

請寫一封電子郵件給 the Library Director。在信件中，請完成以下事項：

Describe how many computers are broken and how long they have been down
Explain the impact on your ability to complete research during midterms
Request that the computers be repaired or replaced as soon as possible

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: Library Director Subject: Broken Computers in Bennett Library Computer Lab Dear Library Director, I am writing to bring attention to the computer lab on the second floor of Bennett Library. At least five of the twelve desktop computers have been out of order for the past two weeks, and with midterms approaching, the remaining workstations are always occupied. As a student who relies on the library computers for research, I have been unable to find an available machine on multiple occasions this week. This is affecting my ability to complete assignments on time. Could you please arrange for the broken computers to be repaired or replaced as soon as possible? Even a temporary solution, such as laptop loaners, would be very helpful during the exam period. Thank you for your attention to this matter. Sincerely, Marcus Williams

練習題 12

You reserved a group study room at the library for a team project meeting, but when you arrived, the room was already occupied by another group that had no reservation. Your team had to postpone the meeting.

請寫一封電子郵件給 the Library Services Office。在信件中，請完成以下事項：

Describe the reservation details and what happened when you arrived
Explain the consequences of not being able to use the room
Suggest an improvement to the reservation system and request follow-up

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: Library Services Office Subject: Study Room Reservation Not Honored — Room B, Third Floor Dear Library Services, I am writing to report an issue with the study room reservation system. On March 12, I reserved Room B on the third floor for a group project meeting from 2 to 4 p.m. When my team of four arrived, the room was already occupied by another group who said they had not made a reservation. We were unable to find an alternative space and had to postpone our meeting, which set back our project timeline by several days. I would appreciate it if the library could implement a check-in system or post reservation details on the room doors to prevent this from happening again. Could you also confirm that my reservation will be honored next time? Thank you for looking into this. Best regards, Nadia Hassan

練習題 13

The air conditioning in the main reading room of the library has been broken during a heat wave. Temperatures inside exceed what is comfortable for studying, and many students have been leaving. Final exams are approaching.

請寫一封電子郵件給 the Facilities Management Office。在信件中，請完成以下事項：

Describe the air conditioning problem and how long it has persisted
Explain how the heat is affecting students' ability to study for finals
Request an urgent repair and suggest a temporary solution

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: Facilities Management Office Subject: Broken Air Conditioning — Whitmore Library Main Reading Room Dear Facilities Management, I am writing to report that the air conditioning in the main reading room of Whitmore Library has not been functioning for the past three days. With current outdoor temperatures exceeding 95 degrees, the reading room has become uncomfortably hot, and many students have been unable to study there. Given that final exams are approaching, the library is one of the most important study spaces on campus. The heat is driving students away at a time when they need quiet, comfortable study areas the most. I would appreciate it if a repair team could address this issue as a priority. In the meantime, providing portable fans or designating an alternative air-conditioned study space would also be very helpful. Thank you for your prompt attention. Sincerely, Tyler Brooks

練習題 14

You returned a library book on time and have the return receipt as proof, but your student account still shows an overdue fine of $15.00. The fine is blocking you from borrowing additional books for your research paper.

請寫一封電子郵件給 the Library Circulation Desk。在信件中，請完成以下事項：

Identify the book, the fine amount, and your return date
Explain that you have proof of the on-time return
Request that the fine be removed from your account

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: Library Circulation Desk Subject: Incorrect Overdue Fine — $15.00 Dear Circulation Desk, I am writing to dispute an overdue fine of $15.00 that appears on my student account for the book 'Introduction to Environmental Science' (call number QH541.B74). I returned this book on March 5, which was before the due date, and I have the return receipt as proof. The fine is currently blocking me from borrowing additional books, which I need for a research paper due next week. I believe the charge was applied in error. Could you please review your records and remove the fine from my account? My student ID is 20250342, and I am happy to provide a copy of my receipt if needed. Thank you for your assistance. Sincerely, Hana Yoon

練習題 15

The library's printing station has been frequently jamming and producing low-quality prints with streaked ink. You have an important paper due tomorrow and need reliable printing access on campus.

請寫一封電子郵件給 Library Technical Support。在信件中，請完成以下事項：

Describe the specific printing problems you have encountered
Explain the urgency of your situation with an upcoming deadline
Request a repair and ask about alternative printing locations

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: Library Technical Support Subject: Printer Malfunctions — Dawson Library First Floor Dear Library Technical Support, I am writing to report ongoing issues with the printing station on the first floor of Dawson Library. Over the past week, the printers have been frequently jamming and producing pages with streaked ink that makes text difficult to read. I have an important research paper due tomorrow that I need to print, and I cannot submit a copy with illegible streaks across the pages. This is an urgent matter for me. Could you please arrange for a technician to service the printers as soon as possible? If repairs will take time, I would appreciate knowing if there is an alternative printing location on campus I can use. Thank you for your prompt attention. Best regards, Kevin Okafor

練習題 16

Your tuition bill for the current semester includes a $500 lab fee for a chemistry course that you dropped before the add/drop deadline. The fee should not appear on your account.

請寫一封電子郵件給 the Bursar's Office。在信件中，請完成以下事項：

Identify the specific charge, amount, and the course it is associated with
Explain that you dropped the course before the add/drop deadline
Request that the fee be removed and provide your student ID

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: Bursar's Office Subject: Incorrect Lab Fee — Chemistry 201 Dear Bursar's Office, I am writing to report an error on my tuition bill for the Spring 2026 semester. My statement includes a $500 lab fee for Chemistry 201, a course I dropped on January 18, which was before the add/drop deadline of January 22. Since I withdrew from the course within the allowed period, I should not be charged this fee. The charge appears to have remained on my account even after the course was removed from my schedule. My student ID is 20243156. I would appreciate it if you could review my enrollment records and remove the charge from my account. Please let me know if you need any documentation. Thank you for your help. Sincerely, Carla Reyes

練習題 17

You were awarded a $2,000 scholarship for the current semester. The scholarship office confirmed the award via email last month, but it has not yet appeared on your financial aid summary. The tuition payment deadline is approaching.

請寫一封電子郵件給 the Financial Aid Office。在信件中，請完成以下事項：

Identify the scholarship name, amount, and confirmation details
Explain that the award is not reflected on your financial aid summary
Request that the scholarship be applied before the payment deadline

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: Financial Aid Office Subject: Missing Scholarship Credit — Greenfield Academic Scholarship Dear Financial Aid Office, I am writing to inquire about a $2,000 scholarship that has not yet appeared on my financial aid summary for Spring 2026. The Greenfield Academic Scholarship was confirmed by the scholarship office via email on February 10, and I have the confirmation message for reference. My student ID is 20240891. The tuition payment deadline is April 1, and my remaining balance does not currently reflect this award. I am concerned about being charged a late fee if the scholarship is not applied in time. I would appreciate it if you could apply the award to my account as soon as possible. Thank you for looking into this matter. Best regards, Jordan Mitchell

練習題 18

You noticed that your student account was charged a $200 'technology fee' even though you are enrolled in an online-only program and do not have access to on-campus technology resources such as computer labs or printing stations.

請寫一封電子郵件給 the Billing Office。在信件中，請完成以下事項：

Identify the charge and explain your enrollment status
Explain why you believe the fee does not apply to online students
Request clarification and a refund if the charge is not required

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: Billing Office Subject: Dispute — $200 Technology Fee for Online Student Dear Billing Office, I am writing to dispute a $200 technology fee on my Spring 2026 tuition statement. I am enrolled exclusively in online courses and do not have access to on-campus computer labs, printing stations, or other technology resources covered by this fee. I believe this fee is intended for students who use on-campus facilities and should not apply to fully online students like myself. My student ID is 20250124. I would appreciate it if you could clarify whether this fee is required for online students. If it is not, I respectfully request a refund. Please let me know if you need any further information. Thank you for your assistance. Sincerely, Sophia Tran

練習題 19

You set up a monthly payment plan for your tuition, but this month's automatic payment was deducted twice from your bank account. Your bank confirmed that both charges were processed by the university.

請寫一封電子郵件給 the Bursar's Office。在信件中，請完成以下事項：

Describe the double charge with the date, amount, and payment plan details
Explain the financial impact of the duplicate deduction
Request an immediate refund for the extra payment

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: Bursar's Office Subject: Duplicate Tuition Payment — March Installment Dear Bursar's Office, I am writing to report a billing error with my tuition payment plan. On March 1, my bank account was charged twice for the monthly installment of $1,250, resulting in a total deduction of $2,500 instead of $1,250. I have confirmed with my bank that both charges were processed by the university. The duplicate deduction has significantly affected my monthly budget and my ability to cover essential expenses. My student ID is 20241763. I would appreciate it if you could issue a refund for the duplicate payment as soon as possible. Thank you for your prompt attention to this matter. Best regards, Daniel Kim

練習題 20

You graduated last semester but recently received a tuition bill for the current semester listing a $150 student activity fee. You are no longer enrolled in any courses and should not be billed.

請寫一封電子郵件給 the Registrar's Office。在信件中，請完成以下事項：

Explain that you graduated and are no longer enrolled
Identify the specific charge and why it should not apply to you
Request that the fee be removed and your account be cleared

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: Registrar's Office Subject: Incorrect Charge After Graduation — $150 Activity Fee Dear Registrar's Office, I am writing to report an incorrect charge on my student account. I graduated in December 2025 and am no longer enrolled in any courses. However, I recently received a bill for Spring 2026 that includes a $150 student activity fee. Since I have completed my degree and am not a current student, I believe this charge was applied in error. I should not be receiving any new tuition bills. My student ID is 20210445. I would appreciate it if you could remove the fee and confirm that my account has been fully cleared. Thank you for your time and assistance. Sincerely, Michael O'Brien

練習題 21

You attempted to register for a required course for your major, but the online registration system shows that all sections are full. There is no waitlist option available, and you need this course to stay on track for graduation.

請寫一封電子郵件給 your department's Academic Advisor。在信件中，請完成以下事項：

Explain which course you need and why it is required for your degree
Describe what you found when you tried to register
Request help getting into the course, such as an override or additional section

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: Academic Advisor, Psychology Department Subject: Unable to Register — Psychology 301 Full Dear Academic Advisor, I am writing to request your assistance with course registration. I attempted to enroll in Psychology 301, which is a required course for my major, but the system shows that all sections are full and no waitlist is available. Psychology 301 is a prerequisite for two senior-level courses I plan to take next year. I need to complete it this semester in order to stay on track for graduation in Spring 2027. I would greatly appreciate it if you could help me secure a seat through a capacity override or advise me on whether an additional section might be opened. Thank you for your time. Sincerely, Alex Rivera

練習題 22

You registered for a Tuesday/Thursday section of a course, but the system placed you in the Monday/Wednesday section instead. The Monday/Wednesday section conflicts with your part-time work schedule.

請寫一封電子郵件給 the Registrar's Office。在信件中，請完成以下事項：

Describe the section you registered for and the one you were placed in
Explain the scheduling conflict the incorrect section creates
Request a transfer to the correct section

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: Registrar's Office Subject: Section Placement Error — English 205 Dear Registrar's Office, I am writing to request a section change for English 205. During registration, I selected Section B, which meets on Tuesdays and Thursdays. However, my schedule shows that I was placed in Section A, which meets on Mondays and Wednesdays. The Monday/Wednesday section conflicts with my part-time work schedule from 1 to 5 p.m., making it impossible for me to attend class. I specifically chose the Tuesday/Thursday section to avoid this conflict. My student ID is 20241098. Could you please transfer me to Section B, or let me know the steps I need to take to correct this placement? Thank you for your help. Best regards, Lisa Nakamura

練習題 23

You completed the prerequisite for an advanced course last semester and received a passing grade of B+. However, the registration system is blocking your enrollment because it does not recognize the prerequisite as fulfilled.

請寫一封電子郵件給 the Department Chair。在信件中，請完成以下事項：

Identify the course you want to take and the prerequisite you completed
Explain the system error that is preventing your registration
Request a prerequisite override so you can enroll before the course fills up

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: Department Chair, Biology Department Subject: Prerequisite Override Request — Biology 410 Dear Professor Thompson, I am writing to request a prerequisite override for Biology 410. The registration system is blocking my enrollment because it does not recognize that I have completed the prerequisite, Biology 310. I completed Biology 310 last semester and received a grade of B+. I believe this is a system error, as my transcript correctly reflects the completed course and grade. Without the override, I will not be able to register before the course fills up. My student ID is 20240567. I would appreciate it if you could approve an override so that I can enroll promptly. Thank you for your assistance. Sincerely, Isabel Gomez

練習題 24

You dropped a course before the add/drop deadline and received a confirmation email, but the course still appears on your schedule. The professor has been marking you absent, which could affect your academic record.

請寫一封電子郵件給 the Registrar's Office。在信件中，請完成以下事項：

Describe the course you dropped and the date you submitted the request
Explain the problem with absence marks appearing on your record
Request that your enrollment records be updated immediately

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: Registrar's Office Subject: Dropped Course Still on Schedule — Sociology 102 Dear Registrar's Office, I am writing to report an issue with my course enrollment. I dropped Sociology 102 on February 5, which was before the add/drop deadline. I submitted the drop request through the online portal and received a confirmation email. However, the course still appears on my schedule, and I have been receiving absence notifications from the professor. I am concerned that these marks could negatively affect my academic record. My student ID is 20250203. Could you please update my records to reflect the withdrawal? I can forward the confirmation email for your reference if needed. Thank you for looking into this matter promptly. Best regards, Ethan Clarke

練習題 25

You need to register for a course that is restricted to seniors, but you are a junior who has completed 92 credit hours, which exceeds the 90-credit threshold for senior standing. The system will not let you enroll.

請寫一封電子郵件給 the Academic Dean's Office。在信件中，請完成以下事項：

Explain which course you need and why it is restricted
Describe your credit situation and why you believe you qualify
Request an enrollment exception or guidance on the process

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: Academic Dean's Office Subject: Enrollment Exception Request — Economics 450 Dear Academic Dean's Office, I am writing to request permission to register for Economics 450, which is currently restricted to seniors. Although I am officially classified as a junior, I have completed 92 credit hours, which exceeds the 90-credit threshold for senior standing. This course is essential for my major and is only offered once per year. Taking it this semester would keep me on track for graduation. The registration system does not allow me to enroll because my class year has not been updated. My student ID is 20230784. I would appreciate it if you could grant an enrollment exception or advise me on the appropriate process to have my standing updated. Thank you for your consideration. Sincerely, Wei Zhang

練習題 26

You have been unable to access the university's online learning platform for two days. You have tried clearing your browser cache and using different devices, but the system still shows an error message saying 'Account not recognized.' You have coursework deadlines this week.

請寫一封電子郵件給 the IT Help Desk。在信件中，請完成以下事項：

Describe the error message and the troubleshooting steps you have already taken
Explain the urgency of the situation because of upcoming deadlines
Provide your student ID and username and request technical assistance

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: IT Help Desk Subject: Cannot Access Online Learning Platform — Account Error Dear IT Help Desk, I am writing to report that I have been unable to access the university's online learning platform for the past two days. Each time I attempt to log in, I receive an error message stating 'Account not recognized.' I have tried clearing my browser cache and logging in from both my laptop and phone, but the problem persists. I have coursework deadlines this week and urgently need access to submit assignments and view lecture materials. Without access, I risk missing important due dates. My student ID is 20241456 and my username is jpark2024. Could you please investigate and help resolve this issue as soon as possible? Thank you for your prompt assistance. Sincerely, Jin Park

練習題 27

The Wi-Fi in your dormitory building has been extremely slow and frequently disconnects during evening hours, typically between 7 and 11 p.m. This is affecting your ability to attend online lectures and submit assignments on time.

請寫一封電子郵件給 the Campus IT Department。在信件中，請完成以下事項：

Describe the Wi-Fi problems, including when they occur and how often
Explain how the connectivity issues are affecting your coursework
Request that the network be investigated and improved

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: Campus IT Department Subject: Wi-Fi Performance Issues — Carter Hall Dear IT Department, I am writing to report persistent Wi-Fi issues in Carter Hall. For the past two weeks, the wireless connection has been extremely slow during evening hours, typically between 7 and 11 p.m., and frequently disconnects without warning. This has made it very difficult to attend online lectures, participate in video calls with study groups, and submit assignments before midnight deadlines. I believe many other residents are experiencing the same problem. Could your team investigate the network capacity in this building and implement improvements to handle the evening traffic? Any updates on a timeline would also be appreciated. Thank you for your attention to this issue. Best regards, Amara Johnson

練習題 28

You submitted a request to the IT department one week ago to have your university email account activated, but you still cannot send or receive emails. Your professors communicate important updates, assignment details, and schedule changes through email.

請寫一封電子郵件給 IT Support。在信件中，請完成以下事項：

Reference your original request and how long you have been waiting
Explain what information you are missing because of the inactive account
Request that the activation be expedited

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: IT Support Subject: Email Account Still Not Activated — Follow-Up Dear IT Support, I am writing to follow up on my request to activate my university email account, which I submitted on March 3. It has been one week, and I am still unable to send or receive emails. My professors use email to communicate assignment details, schedule changes, and important announcements. Without a working email account, I am missing critical information about my courses and risk falling behind. My student ID is 20260012. I would greatly appreciate it if you could expedite the activation of my account so I can stay informed about my coursework. Please let me know if you need any additional information. Thank you for your help. Sincerely, Rohan Mehta

練習題 29

You purchased a software license through the university's IT store for a required engineering course. The activation code you received does not work, and the vendor's website says the code has already been redeemed by someone else.

請寫一封電子郵件給 the University IT Store。在信件中，請完成以下事項：

Identify the software, your order number, and the date of purchase
Describe the error message you received when trying to activate the code
Request a new valid activation code or a full refund

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: University IT Store Subject: Invalid Software Activation Code — Order IT-88214 Dear IT Store, I am writing about a software license I purchased on March 6 for MATLAB, which is required for my Engineering 320 course. The activation code provided with my purchase does not work, and when I enter it on the vendor's website, I receive a message stating that the code has already been redeemed. My order number is IT-88214 and my student ID is 20240390. I need the software to complete assignments that are due this week and cannot afford to wait for an extended investigation. I would appreciate it if you could issue a new, valid activation code or process a full refund so I can purchase the software through another channel. Thank you for your prompt assistance. Best regards, Chris Andersen

練習題 30

You are unable to connect to the university's virtual private network (VPN), which you need to access library databases from off campus for your thesis research. The VPN client shows a 'connection timed out' error every time you try to connect.

請寫一封電子郵件給 the IT Help Desk。在信件中，請完成以下事項：

Describe the VPN error and the troubleshooting steps you have tried
Explain why you need VPN access for your academic work
Request help resolving the issue or an alternative way to access library databases

請盡量多寫，並使用完整句子作答。

顯示範例信件

To: IT Help Desk Subject: VPN Connection Failure — Timeout Error Dear IT Help Desk, I am writing to report a problem with the university VPN. I need to access library databases from off campus for my thesis research, but the VPN client displays a 'connection timed out' error each time I attempt to connect. I have tried reinstalling the client and restarting my computer, but the issue persists. Access to the library databases is essential for my thesis, and I have a chapter draft deadline at the end of this week. Without the VPN, I cannot retrieve the journal articles I need. My student ID is 20230955, and I am using the Cisco AnyConnect client on Windows 11. Could you please help me troubleshoot this issue or suggest an alternative way to access library resources remotely? Thank you for your assistance. Sincerely, Tanya Volkov

如何撰寫 TOEFL 投訴信

1. 清楚描述問題

說明您購買了什麼、購買日期，以及確切發生了什麼問題。請納入題目中的具體細節，例如訂單編號、產品名稱和日期。評分者會對回應所有題目要點的答案給予較高評分。

2. 說明問題的影響

簡要說明此問題對您造成的影響，例如「我需要這張書桌來讀書」或「錯誤版本的教科書未涵蓋教授要求的內容」。這樣可以增加背景說明，同時避免過於情緒化的表達。

3. 明確說明您期望的解決方式

清楚告知收件人您希望他們採取的行動：換貨、退款、維修或帳單更正。提供兩種可接受的選項（例如「換貨或全額退款」）能展現彈性與專業態度。

4. 保持有禮但堅定的態度

全篇使用正式或半正式語氣。善用「感謝您的協助」、「請告知我」及「感謝您處理此事」等措辭，以展現適當的語氣。避免指責性語句、驚嘆號或情緒化的表達方式。

常見錯誤與注意事項

情緒過於激動

表達憤怒或不滿會降低您的語氣評分。即使情況令人沮喪，也應保持冷靜與專業的語言。例如，將「我非常憤怒」改為「得知此事後，我感到十分失望」。

問題描述不夠具體

僅寫「產品有問題」而不提供具體說明是不夠的。請詳細描述問題所在，例如：「書桌桌面有三道深刻劃痕，右前腳也已裂開。」

未明確提出解決要求

只描述問題而不提出具體訴求，會使信件顯得不完整。務必說明您的期望：退款、換貨、維修或更正。

遺漏訂單相關資訊

若題目提供了訂單編號、商品名稱或購買日期，請在信中加以引用。省略這些細節會讓評分者認為你未完整回應題目要求，進而降低任務完成度的得分。

用 AI 練習投訴信寫作

透過 LingoLeap 的 AI 智慧 TOEFL 寫作練習，即時獲得語氣、結構與文法的專業回饋。

開始 TOEFL 練習

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常見問題

投訴信在 TOEFL 寫作電子郵件題型中出現的頻率高嗎？+

投訴與消費糾紛類電子郵件是 TOEFL 2026 寫作電子郵件任務中最常考的題型之一。題目通常要求你向商店、服務業者或公司撰寫信件，內容涵蓋商品損壞、訂單錯誤或帳單問題等情境。

TOEFL 投訴信應使用什麼語氣？+

應採用有禮但堅定的語氣，避免使用攻擊性或情緒化的措辭。專業有禮的表達方式能展現英語能力，也符合商業及消費情境的溝通規範。例如「I would appreciate your assistance」或「I am writing to request」等句型都是很好的選擇。

TOEFL 投訴信應寫多長？+

信件應簡潔但完整，通常以 80 至 120 字為宜。作答時間約為 7 分鐘，請專注於清楚描述問題、說明影響，並表達你期望的解決方式。評分者重視表達清晰度與任務完成度，而非文章長度。

TOEFL 投訴信需要包含訂單資訊嗎？+

是的，若題目提供了訂單資訊（如訂單編號、日期、商品名稱），你應在信中加以引用。納入具體細節能顯示你已全面回應題目的各項要求，同時展現有條理的專業溝通能力。

TOEFL 寫作電子郵件任務如何評分？+

回答由受訓評分者以整體評估方式，依 0 至 5 分的量表進行評分。評分標準包括：是否完整回應題目所有要求、信件的清晰度與結構組織、語氣是否得當，以及文法與詞彙的正確性。

可以用 AI 練習 TOEFL 投訴信寫作嗎？+

可以。LingoLeap 提供 AI 智慧 TOEFL 寫作練習，包含貼近真實考試的投訴信題目、限時寫作環境，以及針對語氣、結構、文法與任務完成度的即時回饋。

投訴信為何出現在 TOEFL 考試中

30 道練習題：投訴與請求類電子郵件

如何撰寫 TOEFL 投訴信

常見錯誤與注意事項

用 AI 練習投訴信寫作

常見問題

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