TOEFL · Viết · Email · Khiếu Nại

TOEFL Viết Email: Email Khiếu Nại — Đề Luyện Tập & Chiến Lược 2026

Email khiếu nại và yêu cầu là một trong những tình huống phổ biến nhất trong bài thi Viết Email TOEFL 2026. Tài liệu này cung cấp 30 đề luyện tập kèm email mẫu về các chủ đề: vấn đề ký túc xá, khiếu nại căng tin, sự cố thư viện, lỗi hóa đơn, vướng mắc đăng ký và sự cố công nghệ — cùng chiến lược viết từng bước và những lỗi cần tránh.

Đề luyện tập được xây dựng dựa trên mẫu đề TOEFL thực tế · Được biên soạn bởi Nhóm Nghiên Cứu LingoLeap

Thời gian làm bài

~7 phút

Thang điểm

0–5

Chủ đề

Email Khiếu Nại

Bắt Đầu Luyện Thi TOEFL Tất Cả Chủ Đề Email →

Email khiếu nại có xuất hiện thường xuyên trong TOEFL không?

Có. Email khiếu nại và phản ánh vấn đề tiêu dùng là một trong những dạng đề được kiểm tra thường xuyên nhất trong bài thi Viết Email. Đề bài thường yêu cầu bạn liên hệ với cửa hàng, nhà cung cấp dịch vụ hoặc công ty về sản phẩm bị hỏng, đơn hàng sai, thiết bị lỗi hoặc sai sót hóa đơn — tất cả đều đòi hỏi một email lịch sự, rõ ràng và hướng đến giải pháp.

Tại Sao Email Khiếu Nại Xuất Hiện Trong TOEFL

Bài thi Viết Email TOEFL 2026 được thiết kế nhằm kiểm tra khả năng xử lý các tình huống giao tiếp thực tế mà sinh viên đại học có thể gặp phải. Email khiếu nại được đưa vào vì chúng đòi hỏi nhiều kỹ năng cùng lúc: mô tả vấn đề rõ ràng, cung cấp thông tin liên quan, nêu kết quả mong muốn và duy trì giọng văn phù hợp.

Khác với email thông thường, email khiếu nại kiểm tra khả năng viết theo văn phong bán trang trọng đến trang trọng. Giám khảo chú ý đến lời chào chuyên nghiệp, phần giải thích vấn đề súc tích và yêu cầu giải quyết lịch sự nhưng dứt khoát. Những kỹ năng này phản ánh đúng loại giao tiếp văn bản mà sinh viên cần có trong môi trường nghề nghiệp và học thuật.

Các tình huống khiếu nại điển hình liên quan đến sản phẩm mua trực tuyến, dịch vụ trong hoặc gần khuôn viên trường, chênh lệch hóa đơn và hàng hóa không đúng với đơn đặt. Luyện tập đa dạng các chủ đề phụ này giúp bạn sẵn sàng ứng phó với bất kỳ đề bài khiếu nại nào trong ngày thi.

30 Đề Luyện Tập: Email Khiếu Nại & Yêu Cầu

Các đề sau đây được xây dựng dựa trên mẫu đề TOEFL phổ biến và bao gồm sáu nhóm chủ đề liên quan đến cuộc sống trong trường. Mỗi đề theo đúng định dạng chính thức: đoạn mô tả tình huống, ba gợi ý dạng gạch đầu dòng và yêu cầu viết thành câu hoàn chỉnh. Hãy luyện tập viết một email hoàn chỉnh cho mỗi đề trong vòng 7 phút hoặc ít hơn, sau đó mở email mẫu để so sánh.

Đề Luyện Tập 1

Your dormitory neighbor in the room next to yours plays loud music every night past midnight. You have spoken to them twice, but the noise has not stopped. You are losing sleep and your academic performance is suffering.

Viết email gửi đến the Housing Office. Trong email của bạn, hãy thực hiện những điều sau:

Describe the noise problem and how long it has been happening
Explain how the situation is affecting your sleep and studies
Request a specific action the housing office can take to resolve the issue

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: Housing Office Subject: Noise Complaint — Room 216, Greenfield Hall Dear Housing Office, I am writing to report an ongoing noise issue in my dormitory. My neighbor in Room 216 of Greenfield Hall plays loud music past midnight nearly every night. This has been happening for the past three weeks. The constant noise has made it very difficult for me to sleep and concentrate on my coursework. My grades are beginning to suffer because I cannot get adequate rest before early morning classes. I would appreciate it if a housing coordinator could issue a formal reminder about quiet hours to the resident in Room 216, or arrange a mediation meeting so we can establish a reasonable agreement. Thank you for your attention to this matter. Sincerely, Jamie Park

Đề Luyện Tập 2

The heating system in your dormitory room has not been working for over a week. You submitted a maintenance request online five days ago but have received no response. Winter temperatures are making the room uncomfortably cold.

Viết email gửi đến the Campus Housing Maintenance Office. Trong email của bạn, hãy thực hiện những điều sau:

Describe the heating problem and mention your earlier maintenance request
Explain the impact the cold temperature is having on your daily life
Request an urgent repair and ask for a timeline

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: Campus Housing Maintenance Office Subject: Urgent Heating Repair — Room 305, Harper Hall Dear Maintenance Office, I am writing to follow up on maintenance request #3847, which I submitted five days ago regarding a broken heating system in Room 305 of Harper Hall. The heater has been non-functional for over a week, and the room temperature is now uncomfortably cold. The freezing conditions are affecting both my health and my ability to study. I have been wearing a winter coat indoors and still find it difficult to concentrate on my assignments. I would greatly appreciate it if a technician could be sent as soon as possible to inspect and repair the unit. Could you please let me know when I can expect the repair to be scheduled? Thank you for your prompt attention. Best regards, Mina Chen

Đề Luyện Tập 3

You moved into your assigned dormitory room at the beginning of the semester and discovered that the bathroom faucet leaks constantly. Water drips even when the handle is fully closed, creating a puddle on the bathroom floor.

Viết email gửi đến the Housing Maintenance Team. Trong email của bạn, hãy thực hiện những điều sau:

Describe the faucet problem and when you first noticed it
Explain any concerns you have about damage or safety
Request a repair and suggest times when you are available

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: Housing Maintenance Team Subject: Leaking Faucet — Room 108, Lakeview Hall Dear Housing Maintenance Team, I recently moved into Room 108 of Lakeview Hall and discovered that the bathroom faucet has a persistent leak. Water drips continuously even when the handle is fully closed, creating a puddle on the bathroom floor that I must clean up several times a day. I am concerned that the standing water could cause damage to the flooring or create a slipping hazard for me or other residents nearby. Could you please send someone to repair or replace the faucet at your earliest convenience? I am available most mornings before 10 a.m. and would be happy to arrange a time that works for the maintenance team. Thank you for your help. Sincerely, David Liu

Đề Luyện Tập 4

Your assigned roommate frequently leaves dirty dishes, food wrappers, and laundry scattered around the shared living area. You have tried discussing the issue directly, but your roommate has not changed their behavior.

Viết email gửi đến your Resident Advisor. Trong email của bạn, hãy thực hiện những điều sau:

Describe the cleanliness problem and how long it has been going on
Explain the steps you have already taken to resolve it on your own
Request that the Resident Advisor arrange a mediation or set shared expectations

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: Resident Advisor Subject: Roommate Cleanliness Issue — Room 402, Jefferson Hall Dear Resident Advisor, I am writing to request your assistance with a roommate issue in Room 402 of Jefferson Hall. For the past month, my roommate has consistently left dirty dishes, food wrappers, and laundry in our shared living area. I have raised the issue with them on two separate occasions and suggested we create a cleaning schedule, but the situation has not improved. The mess is making it difficult for me to keep the space clean and comfortable for studying. I would appreciate it if you could arrange a mediation meeting so we can establish shared expectations for the room. Thank you for taking the time to help us resolve this matter. Best regards, Sara Kim

Đề Luyện Tập 5

Your dormitory building's elevator has been out of service for two weeks. You live on the sixth floor and have a knee injury that makes climbing stairs painful. You need to know when the elevator will be repaired.

Viết email gửi đến the Building Management Office. Trong email của bạn, hãy thực hiện những điều sau:

Describe the elevator outage and how long it has lasted
Explain the specific hardship it causes you because of your injury
Request an estimated repair timeline or a temporary accommodation

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: Building Management Office Subject: Elevator Outage — Morrison Hall Dear Building Management, I am writing to inquire about the elevator repair in Morrison Hall. The elevator has been out of service for two weeks, and as a resident of the sixth floor with a recent knee injury, climbing the stairs has become very painful and difficult. The extended outage is significantly affecting my daily routine and my ability to get to classes on time. I am concerned that continued stair use could worsen my injury. Could you please provide an estimated timeline for when the elevator will be operational again? If the repair will take much longer, I would appreciate being temporarily reassigned to a lower floor. Thank you for your understanding. Sincerely, Ryan Torres

Đề Luyện Tập 6

You purchased a meal plan at the beginning of the semester, but the campus cafeteria recently reduced its operating hours from 8 p.m. to 6 p.m. without advance notice. Your evening classes end at 7:30 p.m., so you can no longer use your meal plan for dinner.

Viết email gửi đến the Dining Services Office. Trong email của bạn, hãy thực hiện những điều sau:

Describe the change in cafeteria hours and the lack of advance notice
Explain how the new hours conflict with your class schedule
Request that the original hours be restored or an alternative dining option be provided

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: Dining Services Office Subject: Reduced Cafeteria Hours Affecting Meal Plan Use Dear Dining Services, I am writing to express my concern about the recent change in cafeteria hours at West Campus Dining Hall. The closing time has been moved from 8 p.m. to 6 p.m. without prior notice. As a student with evening classes that end at 7:30 p.m., I am now unable to use my meal plan for dinner. Since I paid for a full meal plan at the start of the semester, I expected to have access to dinner service throughout the term. The current schedule leaves me without a viable option for my evening meal on campus. I would appreciate it if the original hours could be restored, or if an alternative dining option could be made available for students with late schedules. Thank you for looking into this matter. Sincerely, Emma Rodriguez

Đề Luyện Tập 7

You have a severe nut allergy and informed the campus dining hall at the start of the semester. On two recent occasions, you purchased items labeled 'nut-free' that contained traces of peanuts.

Viết email gửi đến the Dining Services Manager. Trong email của bạn, hãy thực hiện những điều sau:

Describe the two specific incidents with dates and details
Explain the health risk these mislabeled items pose to you
Request that the allergen labeling procedures be reviewed and improved

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: Dining Services Manager Subject: Allergen Labeling Error — Central Dining Hall Dear Dining Services Manager, I am writing about a serious food safety concern at Central Dining Hall. I have a severe nut allergy, which I reported to your office at the start of the semester. However, on March 3 and March 10, I purchased items labeled 'nut-free' that contained traces of peanuts. These incidents put my health at significant risk. A severe allergic reaction could require emergency medical treatment and cause me to miss classes and exams. I would appreciate it if your team could review the allergen labeling procedures and ensure that all items are accurately marked. I am happy to meet with staff to discuss how to prevent this from happening in the future. Thank you for your immediate attention. Sincerely, Lucia Fernandez

Đề Luyện Tập 8

You visited the campus cafeteria and noticed that the salad bar area was poorly maintained. The lettuce was wilted, several dressing containers were empty, and the serving area appeared unclean. This has happened on multiple visits over the past week.

Viết email gửi đến the Dining Services Office. Trong email của bạn, hãy thực hiện những điều sau:

Describe the specific conditions you observed at the salad bar
Explain how frequently you have noticed these problems
Suggest practical improvements and request action

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: Dining Services Office Subject: Salad Bar Maintenance — Oak Hall Cafeteria Dear Dining Services Office, I am writing to share my observations about the salad bar at Oak Hall Cafeteria. Over the past week, I have noticed on at least four visits that the lettuce is wilted, several dressing containers remain empty throughout the lunch period, and the serving area does not appear to be cleaned regularly. These conditions have been consistent during every visit, which suggests the issue is not a one-time oversight but an ongoing maintenance gap. As a student who relies on the salad bar for healthy meals, I would appreciate it if your team could increase the frequency of restocking and cleaning during peak hours. These small improvements would make a significant difference. Thank you for considering my feedback. Best regards, Aidan Patel

Đề Luyện Tập 9

You were charged $25 for a premium dining event on campus called 'Special Dining — Spring Banquet' that you did not attend or register for. The charge appeared on your student account without explanation.

Viết email gửi đến the Dining Services Billing Department. Trong email của bạn, hãy thực hiện những điều sau:

Identify the specific charge, amount, and date it appeared
Explain that you did not attend or register for the event
Request a review of your account and a refund

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: Dining Services Billing Department Subject: Incorrect Charge — Special Dining Spring Banquet Dear Dining Services Billing, I am writing to dispute a charge of $25.00 labeled 'Special Dining — Spring Banquet' that appeared on my student account on March 8. I did not attend this event, nor did I register for it at any point during the semester. I believe this charge was applied to my account in error. My student ID is 20241587, and I have no record of any confirmation or receipt related to this event. I would appreciate it if you could review the billing records and issue a refund at your earliest convenience. Please let me know if you need any additional information to process this correction. Thank you for your help. Sincerely, Olivia Chang

Đề Luyện Tập 10

The campus cafeteria recently removed several vegetarian options from its daily menu without explanation. As a vegetarian student, you now have very limited meal choices, often only a plain side salad or pasta with no protein.

Viết email gửi đến the Dining Services Director. Trong email của bạn, hãy thực hiện những điều sau:

Describe the change to the menu and what options are now missing
Explain the impact this has on your ability to eat balanced meals
Request that vegetarian entrees be restored to the daily rotation

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: Dining Services Director Subject: Request to Restore Vegetarian Menu Options Dear Dining Services Director, I am writing to express my concern about the recent removal of several vegetarian options from the daily menu at Riverside Dining Hall. Previously, there were three to four vegetarian entrees available each day, but the current menu often offers only a plain side salad or pasta without protein. As a vegetarian, I depend on the cafeteria for balanced, nutritious meals. The limited choices make it very difficult to meet my dietary needs without spending additional money off campus. I would appreciate it if your team could consider restoring at least two to three vegetarian entrees to the daily rotation. This change would benefit the many students who rely on the cafeteria for plant-based meals. Thank you for your consideration. Best regards, Preya Sharma

Đề Luyện Tập 11

Several desktop computers in the university library's computer lab have been out of order for the past two weeks. With midterms approaching, all remaining workstations are constantly occupied, and you cannot complete your research assignments.

Viết email gửi đến the Library Director. Trong email của bạn, hãy thực hiện những điều sau:

Describe how many computers are broken and how long they have been down
Explain the impact on your ability to complete research during midterms
Request that the computers be repaired or replaced as soon as possible

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: Library Director Subject: Broken Computers in Bennett Library Computer Lab Dear Library Director, I am writing to bring attention to the computer lab on the second floor of Bennett Library. At least five of the twelve desktop computers have been out of order for the past two weeks, and with midterms approaching, the remaining workstations are always occupied. As a student who relies on the library computers for research, I have been unable to find an available machine on multiple occasions this week. This is affecting my ability to complete assignments on time. Could you please arrange for the broken computers to be repaired or replaced as soon as possible? Even a temporary solution, such as laptop loaners, would be very helpful during the exam period. Thank you for your attention to this matter. Sincerely, Marcus Williams

Đề Luyện Tập 12

You reserved a group study room at the library for a team project meeting, but when you arrived, the room was already occupied by another group that had no reservation. Your team had to postpone the meeting.

Viết email gửi đến the Library Services Office. Trong email của bạn, hãy thực hiện những điều sau:

Describe the reservation details and what happened when you arrived
Explain the consequences of not being able to use the room
Suggest an improvement to the reservation system and request follow-up

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: Library Services Office Subject: Study Room Reservation Not Honored — Room B, Third Floor Dear Library Services, I am writing to report an issue with the study room reservation system. On March 12, I reserved Room B on the third floor for a group project meeting from 2 to 4 p.m. When my team of four arrived, the room was already occupied by another group who said they had not made a reservation. We were unable to find an alternative space and had to postpone our meeting, which set back our project timeline by several days. I would appreciate it if the library could implement a check-in system or post reservation details on the room doors to prevent this from happening again. Could you also confirm that my reservation will be honored next time? Thank you for looking into this. Best regards, Nadia Hassan

Đề Luyện Tập 13

The air conditioning in the main reading room of the library has been broken during a heat wave. Temperatures inside exceed what is comfortable for studying, and many students have been leaving. Final exams are approaching.

Viết email gửi đến the Facilities Management Office. Trong email của bạn, hãy thực hiện những điều sau:

Describe the air conditioning problem and how long it has persisted
Explain how the heat is affecting students' ability to study for finals
Request an urgent repair and suggest a temporary solution

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: Facilities Management Office Subject: Broken Air Conditioning — Whitmore Library Main Reading Room Dear Facilities Management, I am writing to report that the air conditioning in the main reading room of Whitmore Library has not been functioning for the past three days. With current outdoor temperatures exceeding 95 degrees, the reading room has become uncomfortably hot, and many students have been unable to study there. Given that final exams are approaching, the library is one of the most important study spaces on campus. The heat is driving students away at a time when they need quiet, comfortable study areas the most. I would appreciate it if a repair team could address this issue as a priority. In the meantime, providing portable fans or designating an alternative air-conditioned study space would also be very helpful. Thank you for your prompt attention. Sincerely, Tyler Brooks

Đề Luyện Tập 14

You returned a library book on time and have the return receipt as proof, but your student account still shows an overdue fine of $15.00. The fine is blocking you from borrowing additional books for your research paper.

Viết email gửi đến the Library Circulation Desk. Trong email của bạn, hãy thực hiện những điều sau:

Identify the book, the fine amount, and your return date
Explain that you have proof of the on-time return
Request that the fine be removed from your account

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: Library Circulation Desk Subject: Incorrect Overdue Fine — $15.00 Dear Circulation Desk, I am writing to dispute an overdue fine of $15.00 that appears on my student account for the book 'Introduction to Environmental Science' (call number QH541.B74). I returned this book on March 5, which was before the due date, and I have the return receipt as proof. The fine is currently blocking me from borrowing additional books, which I need for a research paper due next week. I believe the charge was applied in error. Could you please review your records and remove the fine from my account? My student ID is 20250342, and I am happy to provide a copy of my receipt if needed. Thank you for your assistance. Sincerely, Hana Yoon

Đề Luyện Tập 15

The library's printing station has been frequently jamming and producing low-quality prints with streaked ink. You have an important paper due tomorrow and need reliable printing access on campus.

Viết email gửi đến Library Technical Support. Trong email của bạn, hãy thực hiện những điều sau:

Describe the specific printing problems you have encountered
Explain the urgency of your situation with an upcoming deadline
Request a repair and ask about alternative printing locations

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: Library Technical Support Subject: Printer Malfunctions — Dawson Library First Floor Dear Library Technical Support, I am writing to report ongoing issues with the printing station on the first floor of Dawson Library. Over the past week, the printers have been frequently jamming and producing pages with streaked ink that makes text difficult to read. I have an important research paper due tomorrow that I need to print, and I cannot submit a copy with illegible streaks across the pages. This is an urgent matter for me. Could you please arrange for a technician to service the printers as soon as possible? If repairs will take time, I would appreciate knowing if there is an alternative printing location on campus I can use. Thank you for your prompt attention. Best regards, Kevin Okafor

Đề Luyện Tập 16

Your tuition bill for the current semester includes a $500 lab fee for a chemistry course that you dropped before the add/drop deadline. The fee should not appear on your account.

Viết email gửi đến the Bursar's Office. Trong email của bạn, hãy thực hiện những điều sau:

Identify the specific charge, amount, and the course it is associated with
Explain that you dropped the course before the add/drop deadline
Request that the fee be removed and provide your student ID

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: Bursar's Office Subject: Incorrect Lab Fee — Chemistry 201 Dear Bursar's Office, I am writing to report an error on my tuition bill for the Spring 2026 semester. My statement includes a $500 lab fee for Chemistry 201, a course I dropped on January 18, which was before the add/drop deadline of January 22. Since I withdrew from the course within the allowed period, I should not be charged this fee. The charge appears to have remained on my account even after the course was removed from my schedule. My student ID is 20243156. I would appreciate it if you could review my enrollment records and remove the charge from my account. Please let me know if you need any documentation. Thank you for your help. Sincerely, Carla Reyes

Đề Luyện Tập 17

You were awarded a $2,000 scholarship for the current semester. The scholarship office confirmed the award via email last month, but it has not yet appeared on your financial aid summary. The tuition payment deadline is approaching.

Viết email gửi đến the Financial Aid Office. Trong email của bạn, hãy thực hiện những điều sau:

Identify the scholarship name, amount, and confirmation details
Explain that the award is not reflected on your financial aid summary
Request that the scholarship be applied before the payment deadline

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: Financial Aid Office Subject: Missing Scholarship Credit — Greenfield Academic Scholarship Dear Financial Aid Office, I am writing to inquire about a $2,000 scholarship that has not yet appeared on my financial aid summary for Spring 2026. The Greenfield Academic Scholarship was confirmed by the scholarship office via email on February 10, and I have the confirmation message for reference. My student ID is 20240891. The tuition payment deadline is April 1, and my remaining balance does not currently reflect this award. I am concerned about being charged a late fee if the scholarship is not applied in time. I would appreciate it if you could apply the award to my account as soon as possible. Thank you for looking into this matter. Best regards, Jordan Mitchell

Đề Luyện Tập 18

You noticed that your student account was charged a $200 'technology fee' even though you are enrolled in an online-only program and do not have access to on-campus technology resources such as computer labs or printing stations.

Viết email gửi đến the Billing Office. Trong email của bạn, hãy thực hiện những điều sau:

Identify the charge and explain your enrollment status
Explain why you believe the fee does not apply to online students
Request clarification and a refund if the charge is not required

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: Billing Office Subject: Dispute — $200 Technology Fee for Online Student Dear Billing Office, I am writing to dispute a $200 technology fee on my Spring 2026 tuition statement. I am enrolled exclusively in online courses and do not have access to on-campus computer labs, printing stations, or other technology resources covered by this fee. I believe this fee is intended for students who use on-campus facilities and should not apply to fully online students like myself. My student ID is 20250124. I would appreciate it if you could clarify whether this fee is required for online students. If it is not, I respectfully request a refund. Please let me know if you need any further information. Thank you for your assistance. Sincerely, Sophia Tran

Đề Luyện Tập 19

You set up a monthly payment plan for your tuition, but this month's automatic payment was deducted twice from your bank account. Your bank confirmed that both charges were processed by the university.

Viết email gửi đến the Bursar's Office. Trong email của bạn, hãy thực hiện những điều sau:

Describe the double charge with the date, amount, and payment plan details
Explain the financial impact of the duplicate deduction
Request an immediate refund for the extra payment

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: Bursar's Office Subject: Duplicate Tuition Payment — March Installment Dear Bursar's Office, I am writing to report a billing error with my tuition payment plan. On March 1, my bank account was charged twice for the monthly installment of $1,250, resulting in a total deduction of $2,500 instead of $1,250. I have confirmed with my bank that both charges were processed by the university. The duplicate deduction has significantly affected my monthly budget and my ability to cover essential expenses. My student ID is 20241763. I would appreciate it if you could issue a refund for the duplicate payment as soon as possible. Thank you for your prompt attention to this matter. Best regards, Daniel Kim

Đề Luyện Tập 20

You graduated last semester but recently received a tuition bill for the current semester listing a $150 student activity fee. You are no longer enrolled in any courses and should not be billed.

Viết email gửi đến the Registrar's Office. Trong email của bạn, hãy thực hiện những điều sau:

Explain that you graduated and are no longer enrolled
Identify the specific charge and why it should not apply to you
Request that the fee be removed and your account be cleared

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: Registrar's Office Subject: Incorrect Charge After Graduation — $150 Activity Fee Dear Registrar's Office, I am writing to report an incorrect charge on my student account. I graduated in December 2025 and am no longer enrolled in any courses. However, I recently received a bill for Spring 2026 that includes a $150 student activity fee. Since I have completed my degree and am not a current student, I believe this charge was applied in error. I should not be receiving any new tuition bills. My student ID is 20210445. I would appreciate it if you could remove the fee and confirm that my account has been fully cleared. Thank you for your time and assistance. Sincerely, Michael O'Brien

Đề Luyện Tập 21

You attempted to register for a required course for your major, but the online registration system shows that all sections are full. There is no waitlist option available, and you need this course to stay on track for graduation.

Viết email gửi đến your department's Academic Advisor. Trong email của bạn, hãy thực hiện những điều sau:

Explain which course you need and why it is required for your degree
Describe what you found when you tried to register
Request help getting into the course, such as an override or additional section

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: Academic Advisor, Psychology Department Subject: Unable to Register — Psychology 301 Full Dear Academic Advisor, I am writing to request your assistance with course registration. I attempted to enroll in Psychology 301, which is a required course for my major, but the system shows that all sections are full and no waitlist is available. Psychology 301 is a prerequisite for two senior-level courses I plan to take next year. I need to complete it this semester in order to stay on track for graduation in Spring 2027. I would greatly appreciate it if you could help me secure a seat through a capacity override or advise me on whether an additional section might be opened. Thank you for your time. Sincerely, Alex Rivera

Đề Luyện Tập 22

You registered for a Tuesday/Thursday section of a course, but the system placed you in the Monday/Wednesday section instead. The Monday/Wednesday section conflicts with your part-time work schedule.

Viết email gửi đến the Registrar's Office. Trong email của bạn, hãy thực hiện những điều sau:

Describe the section you registered for and the one you were placed in
Explain the scheduling conflict the incorrect section creates
Request a transfer to the correct section

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: Registrar's Office Subject: Section Placement Error — English 205 Dear Registrar's Office, I am writing to request a section change for English 205. During registration, I selected Section B, which meets on Tuesdays and Thursdays. However, my schedule shows that I was placed in Section A, which meets on Mondays and Wednesdays. The Monday/Wednesday section conflicts with my part-time work schedule from 1 to 5 p.m., making it impossible for me to attend class. I specifically chose the Tuesday/Thursday section to avoid this conflict. My student ID is 20241098. Could you please transfer me to Section B, or let me know the steps I need to take to correct this placement? Thank you for your help. Best regards, Lisa Nakamura

Đề Luyện Tập 23

You completed the prerequisite for an advanced course last semester and received a passing grade of B+. However, the registration system is blocking your enrollment because it does not recognize the prerequisite as fulfilled.

Viết email gửi đến the Department Chair. Trong email của bạn, hãy thực hiện những điều sau:

Identify the course you want to take and the prerequisite you completed
Explain the system error that is preventing your registration
Request a prerequisite override so you can enroll before the course fills up

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: Department Chair, Biology Department Subject: Prerequisite Override Request — Biology 410 Dear Professor Thompson, I am writing to request a prerequisite override for Biology 410. The registration system is blocking my enrollment because it does not recognize that I have completed the prerequisite, Biology 310. I completed Biology 310 last semester and received a grade of B+. I believe this is a system error, as my transcript correctly reflects the completed course and grade. Without the override, I will not be able to register before the course fills up. My student ID is 20240567. I would appreciate it if you could approve an override so that I can enroll promptly. Thank you for your assistance. Sincerely, Isabel Gomez

Đề Luyện Tập 24

You dropped a course before the add/drop deadline and received a confirmation email, but the course still appears on your schedule. The professor has been marking you absent, which could affect your academic record.

Viết email gửi đến the Registrar's Office. Trong email của bạn, hãy thực hiện những điều sau:

Describe the course you dropped and the date you submitted the request
Explain the problem with absence marks appearing on your record
Request that your enrollment records be updated immediately

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: Registrar's Office Subject: Dropped Course Still on Schedule — Sociology 102 Dear Registrar's Office, I am writing to report an issue with my course enrollment. I dropped Sociology 102 on February 5, which was before the add/drop deadline. I submitted the drop request through the online portal and received a confirmation email. However, the course still appears on my schedule, and I have been receiving absence notifications from the professor. I am concerned that these marks could negatively affect my academic record. My student ID is 20250203. Could you please update my records to reflect the withdrawal? I can forward the confirmation email for your reference if needed. Thank you for looking into this matter promptly. Best regards, Ethan Clarke

Đề Luyện Tập 25

You need to register for a course that is restricted to seniors, but you are a junior who has completed 92 credit hours, which exceeds the 90-credit threshold for senior standing. The system will not let you enroll.

Viết email gửi đến the Academic Dean's Office. Trong email của bạn, hãy thực hiện những điều sau:

Explain which course you need and why it is restricted
Describe your credit situation and why you believe you qualify
Request an enrollment exception or guidance on the process

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: Academic Dean's Office Subject: Enrollment Exception Request — Economics 450 Dear Academic Dean's Office, I am writing to request permission to register for Economics 450, which is currently restricted to seniors. Although I am officially classified as a junior, I have completed 92 credit hours, which exceeds the 90-credit threshold for senior standing. This course is essential for my major and is only offered once per year. Taking it this semester would keep me on track for graduation. The registration system does not allow me to enroll because my class year has not been updated. My student ID is 20230784. I would appreciate it if you could grant an enrollment exception or advise me on the appropriate process to have my standing updated. Thank you for your consideration. Sincerely, Wei Zhang

Đề Luyện Tập 26

You have been unable to access the university's online learning platform for two days. You have tried clearing your browser cache and using different devices, but the system still shows an error message saying 'Account not recognized.' You have coursework deadlines this week.

Viết email gửi đến the IT Help Desk. Trong email của bạn, hãy thực hiện những điều sau:

Describe the error message and the troubleshooting steps you have already taken
Explain the urgency of the situation because of upcoming deadlines
Provide your student ID and username and request technical assistance

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: IT Help Desk Subject: Cannot Access Online Learning Platform — Account Error Dear IT Help Desk, I am writing to report that I have been unable to access the university's online learning platform for the past two days. Each time I attempt to log in, I receive an error message stating 'Account not recognized.' I have tried clearing my browser cache and logging in from both my laptop and phone, but the problem persists. I have coursework deadlines this week and urgently need access to submit assignments and view lecture materials. Without access, I risk missing important due dates. My student ID is 20241456 and my username is jpark2024. Could you please investigate and help resolve this issue as soon as possible? Thank you for your prompt assistance. Sincerely, Jin Park

Đề Luyện Tập 27

The Wi-Fi in your dormitory building has been extremely slow and frequently disconnects during evening hours, typically between 7 and 11 p.m. This is affecting your ability to attend online lectures and submit assignments on time.

Viết email gửi đến the Campus IT Department. Trong email của bạn, hãy thực hiện những điều sau:

Describe the Wi-Fi problems, including when they occur and how often
Explain how the connectivity issues are affecting your coursework
Request that the network be investigated and improved

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: Campus IT Department Subject: Wi-Fi Performance Issues — Carter Hall Dear IT Department, I am writing to report persistent Wi-Fi issues in Carter Hall. For the past two weeks, the wireless connection has been extremely slow during evening hours, typically between 7 and 11 p.m., and frequently disconnects without warning. This has made it very difficult to attend online lectures, participate in video calls with study groups, and submit assignments before midnight deadlines. I believe many other residents are experiencing the same problem. Could your team investigate the network capacity in this building and implement improvements to handle the evening traffic? Any updates on a timeline would also be appreciated. Thank you for your attention to this issue. Best regards, Amara Johnson

Đề Luyện Tập 28

You submitted a request to the IT department one week ago to have your university email account activated, but you still cannot send or receive emails. Your professors communicate important updates, assignment details, and schedule changes through email.

Viết email gửi đến IT Support. Trong email của bạn, hãy thực hiện những điều sau:

Reference your original request and how long you have been waiting
Explain what information you are missing because of the inactive account
Request that the activation be expedited

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: IT Support Subject: Email Account Still Not Activated — Follow-Up Dear IT Support, I am writing to follow up on my request to activate my university email account, which I submitted on March 3. It has been one week, and I am still unable to send or receive emails. My professors use email to communicate assignment details, schedule changes, and important announcements. Without a working email account, I am missing critical information about my courses and risk falling behind. My student ID is 20260012. I would greatly appreciate it if you could expedite the activation of my account so I can stay informed about my coursework. Please let me know if you need any additional information. Thank you for your help. Sincerely, Rohan Mehta

Đề Luyện Tập 29

You purchased a software license through the university's IT store for a required engineering course. The activation code you received does not work, and the vendor's website says the code has already been redeemed by someone else.

Viết email gửi đến the University IT Store. Trong email của bạn, hãy thực hiện những điều sau:

Identify the software, your order number, and the date of purchase
Describe the error message you received when trying to activate the code
Request a new valid activation code or a full refund

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: University IT Store Subject: Invalid Software Activation Code — Order IT-88214 Dear IT Store, I am writing about a software license I purchased on March 6 for MATLAB, which is required for my Engineering 320 course. The activation code provided with my purchase does not work, and when I enter it on the vendor's website, I receive a message stating that the code has already been redeemed. My order number is IT-88214 and my student ID is 20240390. I need the software to complete assignments that are due this week and cannot afford to wait for an extended investigation. I would appreciate it if you could issue a new, valid activation code or process a full refund so I can purchase the software through another channel. Thank you for your prompt assistance. Best regards, Chris Andersen

Đề Luyện Tập 30

You are unable to connect to the university's virtual private network (VPN), which you need to access library databases from off campus for your thesis research. The VPN client shows a 'connection timed out' error every time you try to connect.

Viết email gửi đến the IT Help Desk. Trong email của bạn, hãy thực hiện những điều sau:

Describe the VPN error and the troubleshooting steps you have tried
Explain why you need VPN access for your academic work
Request help resolving the issue or an alternative way to access library databases

Viết càng nhiều càng tốt và sử dụng câu hoàn chỉnh.

Xem Email Mẫu

To: IT Help Desk Subject: VPN Connection Failure — Timeout Error Dear IT Help Desk, I am writing to report a problem with the university VPN. I need to access library databases from off campus for my thesis research, but the VPN client displays a 'connection timed out' error each time I attempt to connect. I have tried reinstalling the client and restarting my computer, but the issue persists. Access to the library databases is essential for my thesis, and I have a chapter draft deadline at the end of this week. Without the VPN, I cannot retrieve the journal articles I need. My student ID is 20230955, and I am using the Cisco AnyConnect client on Windows 11. Could you please help me troubleshoot this issue or suggest an alternative way to access library resources remotely? Thank you for your assistance. Sincerely, Tanya Volkov

Cách Viết Email Khiếu Nại Trong Bài Thi TOEFL

1. Mô tả vấn đề một cách rõ ràng

Nêu rõ bạn đã mua gì, mua khi nào và chính xác điều gì đã xảy ra. Bao gồm các chi tiết cụ thể từ đề bài như mã đơn hàng, tên sản phẩm và ngày tháng. Giám khảo sẽ đánh giá cao những bài viết đáp ứng đầy đủ tất cả các yêu cầu trong đề.

2. Giải thích tác động của vấn đề

Giải thích ngắn gọn tại sao vấn đề này quan trọng đối với bạn. Ví dụ: "Tôi cần chiếc bàn này để học bài" hoặc "Phiên bản sách giáo khoa không đúng không có nội dung mà giáo sư yêu cầu." Điều này bổ sung thêm bối cảnh mà không làm cho email mang tính cảm xúc.

3. Nêu rõ giải pháp bạn mong muốn

Nói rõ với người nhận những gì bạn muốn họ thực hiện: đổi hàng, hoàn tiền, sửa chữa hoặc điều chỉnh hóa đơn. Đề xuất hai lựa chọn có thể chấp nhận được (ví dụ: "đổi hàng hoặc hoàn tiền toàn bộ") thể hiện sự linh hoạt và chuyên nghiệp.

4. Giữ thái độ lịch sự nhưng kiên quyết

Sử dụng ngôn ngữ trang trọng hoặc bán trang trọng xuyên suốt email. Các cụm từ như "Tôi rất trân trọng sự hỗ trợ của quý vị", "Vui lòng cho tôi biết" và "Cảm ơn quý vị đã xem xét vấn đề này" thể hiện giọng điệu phù hợp. Tránh đổ lỗi, dấu chấm than hoặc ngôn ngữ mang tính cảm xúc.

Những Lỗi Thường Gặp Cần Tránh

Quá cảm xúc

Thể hiện sự thất vọng hay tức giận sẽ làm giảm điểm về giọng văn. Dù tình huống có khó chịu đến đâu, hãy giữ ngôn ngữ bình tĩnh và chuyên nghiệp. Thay vì "Tôi vô cùng tức giận" hãy viết "Tôi cảm thấy thất vọng khi phát hiện ra".

Mô tả vấn đề mơ hồ

Viết "sản phẩm có vấn đề" mà không nêu cụ thể là chưa đủ. Hãy mô tả chính xác điều gì sai: "Bề mặt bàn có ba vết trầy sâu và chân bàn phía trước bên phải bị nứt."

Không yêu cầu giải pháp cụ thể

Mô tả vấn đề mà không đề nghị một kết quả cụ thể sẽ khiến email của bạn không hoàn chỉnh. Luôn nêu rõ điều bạn muốn: hoàn tiền, đổi hàng, sửa chữa hoặc điều chỉnh.

Quên nêu thông tin đơn hàng

Nếu đề bài cung cấp số đơn hàng, tên sản phẩm hoặc ngày mua, hãy đề cập đến chúng trong bài viết. Bỏ qua những chi tiết này cho thấy bạn chưa giải quyết đầy đủ yêu cầu đề bài, từ đó làm giảm điểm hoàn thành nhiệm vụ của bạn.

Luyện Tập Viết Email Khiếu Nại với AI

Nhận phản hồi tức thì về giọng văn, bố cục và ngữ pháp với công cụ luyện thi TOEFL Writing được hỗ trợ bởi AI của LingoLeap.

Bắt Đầu Luyện Thi TOEFL

Tìm hiểu thêm về TOEFL Writing

Câu Hỏi Thường Gặp

Email khiếu nại xuất hiện bao nhiêu lần trong dạng bài TOEFL Viết Email?+

Email khiếu nại và email xử lý vấn đề tiêu dùng là một trong những dạng đề được kiểm tra thường xuyên nhất trong bài thi TOEFL 2026 dạng Viết Email. Đề bài thường yêu cầu bạn viết thư gửi cửa hàng, nhà cung cấp dịch vụ hoặc công ty về sản phẩm bị hỏng, đơn hàng sai hoặc vấn đề thanh toán.

Tôi nên dùng giọng văn như thế nào trong email khiếu nại TOEFL?+

Hãy sử dụng giọng văn lịch sự nhưng dứt khoát. Tránh ngôn ngữ mang tính hung hăng hoặc cảm xúc tiêu cực. Thái độ lịch sự chuyên nghiệp thể hiện trình độ tiếng Anh và được kỳ vọng trong bối cảnh kinh doanh và tiêu dùng. Các cụm từ như 'I would appreciate your assistance' hoặc 'I am writing to request' rất phù hợp để sử dụng.

Email khiếu nại nên dài bao nhiêu?+

Email của bạn nên ngắn gọn nhưng đầy đủ — thường từ 80 đến 120 từ. Bạn có khoảng 7 phút, vì vậy hãy tập trung mô tả rõ ràng vấn đề, giải thích tác động và nêu rõ giải pháp bạn mong muốn. Giám khảo đánh giá cao sự rõ ràng và hoàn thành nhiệm vụ hơn là độ dài bài viết.

Tôi có cần đề cập thông tin đơn hàng trong email khiếu nại TOEFL không?+

Có, khi đề bài cung cấp thông tin đơn hàng (số đơn hàng, ngày đặt, tên sản phẩm), bạn nên đề cập đến chúng trong email. Việc đưa vào các chi tiết cụ thể cho thấy bạn đã giải quyết toàn bộ các phần của đề bài và thể hiện khả năng giao tiếp chuyên nghiệp, có tổ chức.

Bài thi TOEFL dạng Viết Email được chấm điểm như thế nào?+

Bài làm được chấm điểm tổng thể theo thang điểm 0–5 bởi các giám khảo được đào tạo chuyên nghiệp. Họ đánh giá mức độ bạn giải quyết tất cả các phần của đề bài, sự rõ ràng và bố cục của email, tính phù hợp của giọng văn, cũng như độ chính xác về ngữ pháp và từ vựng.

Tôi có thể luyện tập viết email khiếu nại TOEFL với AI không?+

Có. LingoLeap cung cấp công cụ luyện thi TOEFL Writing được hỗ trợ bởi AI với các đề bài email khiếu nại thực tế, điều kiện viết có tính giờ và phản hồi tức thì về giọng văn, bố cục, ngữ pháp và mức độ hoàn thành nhiệm vụ.

Bài Hướng Dẫn Liên Quan

Các Chủ Đề Viết Email

Năm dạng chủ đề email phổ biến kèm theo đề luyện tập.

Viết Email Cho Giáo Sư

Đề luyện tập và chiến lược cho các tình huống viết email gửi giáo sư.

Email Dịch Vụ Khuôn Viên Trường

Cách viết email gửi văn phòng nhà trường và bộ phận hỗ trợ kỹ thuật IT.

Viết Email Cho Bạn Học

Đề luyện tập cho các tình huống email gửi bạn học và nhóm dự án.

Đặt Lịch & Đổi Lịch Hẹn

Đề luyện tập cho các email đặt lịch và hẹn gặp.

Hướng Dẫn Viết Email

Tìm hiểu chuyên sâu về định dạng bài thi email, thang điểm và mẹo làm bài.

TOEFL Mock Test

Simulate the real test with timed, section-by-section practice.

Speaking Interview Topics

Explore 6 topic categories with 32+ practice questions.

Writing Discussion Topics

Master the 5 core discussion themes for TOEFL Writing.