TOEFL · الكتابة · البريد الإلكتروني · الشكاوى

TOEFL كتابة بريد إلكتروني: رسائل الشكاوى — تدريبات واستراتيجيات 2026

تُعدّ رسائل الشكاوى والطلبات من أكثر السيناريوهات شيوعاً في مهمة كتابة البريد الإلكتروني في TOEFL 2026. يمنحك هذا الدليل 30 نموذجاً تدريبياً مع نماذج إجابات تغطي مشاكل السكن الجامعي، وشكاوى المطاعم، ومشاكل المكتبة، وأخطاء الفواتير، وعقبات التسجيل، وأعطال تقنية المعلومات — إضافةً إلى استراتيجيات كتابة خطوة بخطوة والأخطاء الواجب تجنبها.

نماذج تدريبية مستوحاة من أنماط TOEFL · بقلم فريق أبحاث LingoLeap

الوقت المخصص

~7 دقائق

سلّم التقييم

0–5

الموضوع

رسائل الشكاوى

ابدأ التدريب على TOEFL جميع موضوعات البريد الإلكتروني ←

هل رسائل الشكاوى شائعة في اختبار TOEFL؟

نعم. تُعدّ رسائل الشكاوى وقضايا المستهلكين من أكثر الفئات تكراراً في مهمة كتابة البريد الإلكتروني. تطلب منك النماذج عادةً التواصل مع متجر أو مزوّد خدمة أو شركة بشأن منتج تالف، أو طلب خاطئ، أو جهاز معطوب، أو خطأ في الفاتورة — وهي مواقف تستدعي كتابة بريد إلكتروني مهذّب وواضح يركّز على إيجاد الحل.

لماذا تظهر رسائل الشكاوى في اختبار TOEFL

صُمِّمت مهمة كتابة البريد الإلكتروني في TOEFL 2026 لاختبار قدرتك على التعامل مع مواقف التواصل الواقعية التي قد يواجهها طالب جامعي. وتشيع رسائل الشكاوى لأنها تختبر عدة مهارات في آنٍ واحد: وصف المشكلة بوضوح، وتقديم التفاصيل ذات الصلة، وتحديد النتيجة المرجوّة، والحفاظ على أسلوب ملائم.

على عكس الرسائل غير الرسمية، تختبر رسائل الشكاوى قدرتك على الكتابة بأسلوب شبه رسمي إلى رسمي. يبحث المقيّمون عن تحية مهنية، وشرح موجز للمشكلة، وطلب مهذّب لكنه مباشر لإيجاد الحل. وتعكس هذه المهارات نوع التواصل الكتابي الذي يحتاجه الطلاب في السياقات المهنية والأكاديمية.

تتضمن سيناريوهات الشكاوى الشائعة منتجاتٍ مشتراةً عبر الإنترنت، وخدماتٍ داخل الحرم الجامعي أو بالقرب منه، وتباينات في الفواتير، وعناصر لا تطابق ما طُلب. يُجهّزك التدرّب على هذه الموضوعات الفرعية لأي نموذج شكوى قد تواجهه يوم الاختبار.

30 نموذجاً تدريبياً: رسائل الشكاوى والطلبات

النماذج التالية مستوحاة من أنماط TOEFL الشائعة وتغطي ستة فئات من الحياة الجامعية. يتّبع كل نموذج الصيغة الرسمية: فقرة سياق، وثلاث تعليمات على شكل نقاط، وتوجيه بالكتابة بجمل كاملة. تدرّب على كتابة بريد إلكتروني متكامل لكل نموذج في 7 دقائق أو أقل، ثم وسّع نموذج الإجابة للمقارنة.

نموذج تدريبي 1

Your dormitory neighbor in the room next to yours plays loud music every night past midnight. You have spoken to them twice, but the noise has not stopped. You are losing sleep and your academic performance is suffering.

اكتب بريداً إلكترونياً إلى the Housing Office. في بريدك الإلكتروني، قم بما يلي:

Describe the noise problem and how long it has been happening
Explain how the situation is affecting your sleep and studies
Request a specific action the housing office can take to resolve the issue

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: Housing Office Subject: Noise Complaint — Room 216, Greenfield Hall Dear Housing Office, I am writing to report an ongoing noise issue in my dormitory. My neighbor in Room 216 of Greenfield Hall plays loud music past midnight nearly every night. This has been happening for the past three weeks. The constant noise has made it very difficult for me to sleep and concentrate on my coursework. My grades are beginning to suffer because I cannot get adequate rest before early morning classes. I would appreciate it if a housing coordinator could issue a formal reminder about quiet hours to the resident in Room 216, or arrange a mediation meeting so we can establish a reasonable agreement. Thank you for your attention to this matter. Sincerely, Jamie Park

نموذج تدريبي 2

The heating system in your dormitory room has not been working for over a week. You submitted a maintenance request online five days ago but have received no response. Winter temperatures are making the room uncomfortably cold.

اكتب بريداً إلكترونياً إلى the Campus Housing Maintenance Office. في بريدك الإلكتروني، قم بما يلي:

Describe the heating problem and mention your earlier maintenance request
Explain the impact the cold temperature is having on your daily life
Request an urgent repair and ask for a timeline

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: Campus Housing Maintenance Office Subject: Urgent Heating Repair — Room 305, Harper Hall Dear Maintenance Office, I am writing to follow up on maintenance request #3847, which I submitted five days ago regarding a broken heating system in Room 305 of Harper Hall. The heater has been non-functional for over a week, and the room temperature is now uncomfortably cold. The freezing conditions are affecting both my health and my ability to study. I have been wearing a winter coat indoors and still find it difficult to concentrate on my assignments. I would greatly appreciate it if a technician could be sent as soon as possible to inspect and repair the unit. Could you please let me know when I can expect the repair to be scheduled? Thank you for your prompt attention. Best regards, Mina Chen

نموذج تدريبي 3

You moved into your assigned dormitory room at the beginning of the semester and discovered that the bathroom faucet leaks constantly. Water drips even when the handle is fully closed, creating a puddle on the bathroom floor.

اكتب بريداً إلكترونياً إلى the Housing Maintenance Team. في بريدك الإلكتروني، قم بما يلي:

Describe the faucet problem and when you first noticed it
Explain any concerns you have about damage or safety
Request a repair and suggest times when you are available

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: Housing Maintenance Team Subject: Leaking Faucet — Room 108, Lakeview Hall Dear Housing Maintenance Team, I recently moved into Room 108 of Lakeview Hall and discovered that the bathroom faucet has a persistent leak. Water drips continuously even when the handle is fully closed, creating a puddle on the bathroom floor that I must clean up several times a day. I am concerned that the standing water could cause damage to the flooring or create a slipping hazard for me or other residents nearby. Could you please send someone to repair or replace the faucet at your earliest convenience? I am available most mornings before 10 a.m. and would be happy to arrange a time that works for the maintenance team. Thank you for your help. Sincerely, David Liu

نموذج تدريبي 4

Your assigned roommate frequently leaves dirty dishes, food wrappers, and laundry scattered around the shared living area. You have tried discussing the issue directly, but your roommate has not changed their behavior.

اكتب بريداً إلكترونياً إلى your Resident Advisor. في بريدك الإلكتروني، قم بما يلي:

Describe the cleanliness problem and how long it has been going on
Explain the steps you have already taken to resolve it on your own
Request that the Resident Advisor arrange a mediation or set shared expectations

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: Resident Advisor Subject: Roommate Cleanliness Issue — Room 402, Jefferson Hall Dear Resident Advisor, I am writing to request your assistance with a roommate issue in Room 402 of Jefferson Hall. For the past month, my roommate has consistently left dirty dishes, food wrappers, and laundry in our shared living area. I have raised the issue with them on two separate occasions and suggested we create a cleaning schedule, but the situation has not improved. The mess is making it difficult for me to keep the space clean and comfortable for studying. I would appreciate it if you could arrange a mediation meeting so we can establish shared expectations for the room. Thank you for taking the time to help us resolve this matter. Best regards, Sara Kim

نموذج تدريبي 5

Your dormitory building's elevator has been out of service for two weeks. You live on the sixth floor and have a knee injury that makes climbing stairs painful. You need to know when the elevator will be repaired.

اكتب بريداً إلكترونياً إلى the Building Management Office. في بريدك الإلكتروني، قم بما يلي:

Describe the elevator outage and how long it has lasted
Explain the specific hardship it causes you because of your injury
Request an estimated repair timeline or a temporary accommodation

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: Building Management Office Subject: Elevator Outage — Morrison Hall Dear Building Management, I am writing to inquire about the elevator repair in Morrison Hall. The elevator has been out of service for two weeks, and as a resident of the sixth floor with a recent knee injury, climbing the stairs has become very painful and difficult. The extended outage is significantly affecting my daily routine and my ability to get to classes on time. I am concerned that continued stair use could worsen my injury. Could you please provide an estimated timeline for when the elevator will be operational again? If the repair will take much longer, I would appreciate being temporarily reassigned to a lower floor. Thank you for your understanding. Sincerely, Ryan Torres

نموذج تدريبي 6

You purchased a meal plan at the beginning of the semester, but the campus cafeteria recently reduced its operating hours from 8 p.m. to 6 p.m. without advance notice. Your evening classes end at 7:30 p.m., so you can no longer use your meal plan for dinner.

اكتب بريداً إلكترونياً إلى the Dining Services Office. في بريدك الإلكتروني، قم بما يلي:

Describe the change in cafeteria hours and the lack of advance notice
Explain how the new hours conflict with your class schedule
Request that the original hours be restored or an alternative dining option be provided

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: Dining Services Office Subject: Reduced Cafeteria Hours Affecting Meal Plan Use Dear Dining Services, I am writing to express my concern about the recent change in cafeteria hours at West Campus Dining Hall. The closing time has been moved from 8 p.m. to 6 p.m. without prior notice. As a student with evening classes that end at 7:30 p.m., I am now unable to use my meal plan for dinner. Since I paid for a full meal plan at the start of the semester, I expected to have access to dinner service throughout the term. The current schedule leaves me without a viable option for my evening meal on campus. I would appreciate it if the original hours could be restored, or if an alternative dining option could be made available for students with late schedules. Thank you for looking into this matter. Sincerely, Emma Rodriguez

نموذج تدريبي 7

You have a severe nut allergy and informed the campus dining hall at the start of the semester. On two recent occasions, you purchased items labeled 'nut-free' that contained traces of peanuts.

اكتب بريداً إلكترونياً إلى the Dining Services Manager. في بريدك الإلكتروني، قم بما يلي:

Describe the two specific incidents with dates and details
Explain the health risk these mislabeled items pose to you
Request that the allergen labeling procedures be reviewed and improved

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: Dining Services Manager Subject: Allergen Labeling Error — Central Dining Hall Dear Dining Services Manager, I am writing about a serious food safety concern at Central Dining Hall. I have a severe nut allergy, which I reported to your office at the start of the semester. However, on March 3 and March 10, I purchased items labeled 'nut-free' that contained traces of peanuts. These incidents put my health at significant risk. A severe allergic reaction could require emergency medical treatment and cause me to miss classes and exams. I would appreciate it if your team could review the allergen labeling procedures and ensure that all items are accurately marked. I am happy to meet with staff to discuss how to prevent this from happening in the future. Thank you for your immediate attention. Sincerely, Lucia Fernandez

نموذج تدريبي 8

You visited the campus cafeteria and noticed that the salad bar area was poorly maintained. The lettuce was wilted, several dressing containers were empty, and the serving area appeared unclean. This has happened on multiple visits over the past week.

اكتب بريداً إلكترونياً إلى the Dining Services Office. في بريدك الإلكتروني، قم بما يلي:

Describe the specific conditions you observed at the salad bar
Explain how frequently you have noticed these problems
Suggest practical improvements and request action

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: Dining Services Office Subject: Salad Bar Maintenance — Oak Hall Cafeteria Dear Dining Services Office, I am writing to share my observations about the salad bar at Oak Hall Cafeteria. Over the past week, I have noticed on at least four visits that the lettuce is wilted, several dressing containers remain empty throughout the lunch period, and the serving area does not appear to be cleaned regularly. These conditions have been consistent during every visit, which suggests the issue is not a one-time oversight but an ongoing maintenance gap. As a student who relies on the salad bar for healthy meals, I would appreciate it if your team could increase the frequency of restocking and cleaning during peak hours. These small improvements would make a significant difference. Thank you for considering my feedback. Best regards, Aidan Patel

نموذج تدريبي 9

You were charged $25 for a premium dining event on campus called 'Special Dining — Spring Banquet' that you did not attend or register for. The charge appeared on your student account without explanation.

اكتب بريداً إلكترونياً إلى the Dining Services Billing Department. في بريدك الإلكتروني، قم بما يلي:

Identify the specific charge, amount, and date it appeared
Explain that you did not attend or register for the event
Request a review of your account and a refund

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: Dining Services Billing Department Subject: Incorrect Charge — Special Dining Spring Banquet Dear Dining Services Billing, I am writing to dispute a charge of $25.00 labeled 'Special Dining — Spring Banquet' that appeared on my student account on March 8. I did not attend this event, nor did I register for it at any point during the semester. I believe this charge was applied to my account in error. My student ID is 20241587, and I have no record of any confirmation or receipt related to this event. I would appreciate it if you could review the billing records and issue a refund at your earliest convenience. Please let me know if you need any additional information to process this correction. Thank you for your help. Sincerely, Olivia Chang

نموذج تدريبي 10

The campus cafeteria recently removed several vegetarian options from its daily menu without explanation. As a vegetarian student, you now have very limited meal choices, often only a plain side salad or pasta with no protein.

اكتب بريداً إلكترونياً إلى the Dining Services Director. في بريدك الإلكتروني، قم بما يلي:

Describe the change to the menu and what options are now missing
Explain the impact this has on your ability to eat balanced meals
Request that vegetarian entrees be restored to the daily rotation

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: Dining Services Director Subject: Request to Restore Vegetarian Menu Options Dear Dining Services Director, I am writing to express my concern about the recent removal of several vegetarian options from the daily menu at Riverside Dining Hall. Previously, there were three to four vegetarian entrees available each day, but the current menu often offers only a plain side salad or pasta without protein. As a vegetarian, I depend on the cafeteria for balanced, nutritious meals. The limited choices make it very difficult to meet my dietary needs without spending additional money off campus. I would appreciate it if your team could consider restoring at least two to three vegetarian entrees to the daily rotation. This change would benefit the many students who rely on the cafeteria for plant-based meals. Thank you for your consideration. Best regards, Preya Sharma

نموذج تدريبي 11

Several desktop computers in the university library's computer lab have been out of order for the past two weeks. With midterms approaching, all remaining workstations are constantly occupied, and you cannot complete your research assignments.

اكتب بريداً إلكترونياً إلى the Library Director. في بريدك الإلكتروني، قم بما يلي:

Describe how many computers are broken and how long they have been down
Explain the impact on your ability to complete research during midterms
Request that the computers be repaired or replaced as soon as possible

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: Library Director Subject: Broken Computers in Bennett Library Computer Lab Dear Library Director, I am writing to bring attention to the computer lab on the second floor of Bennett Library. At least five of the twelve desktop computers have been out of order for the past two weeks, and with midterms approaching, the remaining workstations are always occupied. As a student who relies on the library computers for research, I have been unable to find an available machine on multiple occasions this week. This is affecting my ability to complete assignments on time. Could you please arrange for the broken computers to be repaired or replaced as soon as possible? Even a temporary solution, such as laptop loaners, would be very helpful during the exam period. Thank you for your attention to this matter. Sincerely, Marcus Williams

نموذج تدريبي 12

You reserved a group study room at the library for a team project meeting, but when you arrived, the room was already occupied by another group that had no reservation. Your team had to postpone the meeting.

اكتب بريداً إلكترونياً إلى the Library Services Office. في بريدك الإلكتروني، قم بما يلي:

Describe the reservation details and what happened when you arrived
Explain the consequences of not being able to use the room
Suggest an improvement to the reservation system and request follow-up

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: Library Services Office Subject: Study Room Reservation Not Honored — Room B, Third Floor Dear Library Services, I am writing to report an issue with the study room reservation system. On March 12, I reserved Room B on the third floor for a group project meeting from 2 to 4 p.m. When my team of four arrived, the room was already occupied by another group who said they had not made a reservation. We were unable to find an alternative space and had to postpone our meeting, which set back our project timeline by several days. I would appreciate it if the library could implement a check-in system or post reservation details on the room doors to prevent this from happening again. Could you also confirm that my reservation will be honored next time? Thank you for looking into this. Best regards, Nadia Hassan

نموذج تدريبي 13

The air conditioning in the main reading room of the library has been broken during a heat wave. Temperatures inside exceed what is comfortable for studying, and many students have been leaving. Final exams are approaching.

اكتب بريداً إلكترونياً إلى the Facilities Management Office. في بريدك الإلكتروني، قم بما يلي:

Describe the air conditioning problem and how long it has persisted
Explain how the heat is affecting students' ability to study for finals
Request an urgent repair and suggest a temporary solution

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: Facilities Management Office Subject: Broken Air Conditioning — Whitmore Library Main Reading Room Dear Facilities Management, I am writing to report that the air conditioning in the main reading room of Whitmore Library has not been functioning for the past three days. With current outdoor temperatures exceeding 95 degrees, the reading room has become uncomfortably hot, and many students have been unable to study there. Given that final exams are approaching, the library is one of the most important study spaces on campus. The heat is driving students away at a time when they need quiet, comfortable study areas the most. I would appreciate it if a repair team could address this issue as a priority. In the meantime, providing portable fans or designating an alternative air-conditioned study space would also be very helpful. Thank you for your prompt attention. Sincerely, Tyler Brooks

نموذج تدريبي 14

You returned a library book on time and have the return receipt as proof, but your student account still shows an overdue fine of $15.00. The fine is blocking you from borrowing additional books for your research paper.

اكتب بريداً إلكترونياً إلى the Library Circulation Desk. في بريدك الإلكتروني، قم بما يلي:

Identify the book, the fine amount, and your return date
Explain that you have proof of the on-time return
Request that the fine be removed from your account

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: Library Circulation Desk Subject: Incorrect Overdue Fine — $15.00 Dear Circulation Desk, I am writing to dispute an overdue fine of $15.00 that appears on my student account for the book 'Introduction to Environmental Science' (call number QH541.B74). I returned this book on March 5, which was before the due date, and I have the return receipt as proof. The fine is currently blocking me from borrowing additional books, which I need for a research paper due next week. I believe the charge was applied in error. Could you please review your records and remove the fine from my account? My student ID is 20250342, and I am happy to provide a copy of my receipt if needed. Thank you for your assistance. Sincerely, Hana Yoon

نموذج تدريبي 15

The library's printing station has been frequently jamming and producing low-quality prints with streaked ink. You have an important paper due tomorrow and need reliable printing access on campus.

اكتب بريداً إلكترونياً إلى Library Technical Support. في بريدك الإلكتروني، قم بما يلي:

Describe the specific printing problems you have encountered
Explain the urgency of your situation with an upcoming deadline
Request a repair and ask about alternative printing locations

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: Library Technical Support Subject: Printer Malfunctions — Dawson Library First Floor Dear Library Technical Support, I am writing to report ongoing issues with the printing station on the first floor of Dawson Library. Over the past week, the printers have been frequently jamming and producing pages with streaked ink that makes text difficult to read. I have an important research paper due tomorrow that I need to print, and I cannot submit a copy with illegible streaks across the pages. This is an urgent matter for me. Could you please arrange for a technician to service the printers as soon as possible? If repairs will take time, I would appreciate knowing if there is an alternative printing location on campus I can use. Thank you for your prompt attention. Best regards, Kevin Okafor

نموذج تدريبي 16

Your tuition bill for the current semester includes a $500 lab fee for a chemistry course that you dropped before the add/drop deadline. The fee should not appear on your account.

اكتب بريداً إلكترونياً إلى the Bursar's Office. في بريدك الإلكتروني، قم بما يلي:

Identify the specific charge, amount, and the course it is associated with
Explain that you dropped the course before the add/drop deadline
Request that the fee be removed and provide your student ID

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: Bursar's Office Subject: Incorrect Lab Fee — Chemistry 201 Dear Bursar's Office, I am writing to report an error on my tuition bill for the Spring 2026 semester. My statement includes a $500 lab fee for Chemistry 201, a course I dropped on January 18, which was before the add/drop deadline of January 22. Since I withdrew from the course within the allowed period, I should not be charged this fee. The charge appears to have remained on my account even after the course was removed from my schedule. My student ID is 20243156. I would appreciate it if you could review my enrollment records and remove the charge from my account. Please let me know if you need any documentation. Thank you for your help. Sincerely, Carla Reyes

نموذج تدريبي 17

You were awarded a $2,000 scholarship for the current semester. The scholarship office confirmed the award via email last month, but it has not yet appeared on your financial aid summary. The tuition payment deadline is approaching.

اكتب بريداً إلكترونياً إلى the Financial Aid Office. في بريدك الإلكتروني، قم بما يلي:

Identify the scholarship name, amount, and confirmation details
Explain that the award is not reflected on your financial aid summary
Request that the scholarship be applied before the payment deadline

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: Financial Aid Office Subject: Missing Scholarship Credit — Greenfield Academic Scholarship Dear Financial Aid Office, I am writing to inquire about a $2,000 scholarship that has not yet appeared on my financial aid summary for Spring 2026. The Greenfield Academic Scholarship was confirmed by the scholarship office via email on February 10, and I have the confirmation message for reference. My student ID is 20240891. The tuition payment deadline is April 1, and my remaining balance does not currently reflect this award. I am concerned about being charged a late fee if the scholarship is not applied in time. I would appreciate it if you could apply the award to my account as soon as possible. Thank you for looking into this matter. Best regards, Jordan Mitchell

نموذج تدريبي 18

You noticed that your student account was charged a $200 'technology fee' even though you are enrolled in an online-only program and do not have access to on-campus technology resources such as computer labs or printing stations.

اكتب بريداً إلكترونياً إلى the Billing Office. في بريدك الإلكتروني، قم بما يلي:

Identify the charge and explain your enrollment status
Explain why you believe the fee does not apply to online students
Request clarification and a refund if the charge is not required

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: Billing Office Subject: Dispute — $200 Technology Fee for Online Student Dear Billing Office, I am writing to dispute a $200 technology fee on my Spring 2026 tuition statement. I am enrolled exclusively in online courses and do not have access to on-campus computer labs, printing stations, or other technology resources covered by this fee. I believe this fee is intended for students who use on-campus facilities and should not apply to fully online students like myself. My student ID is 20250124. I would appreciate it if you could clarify whether this fee is required for online students. If it is not, I respectfully request a refund. Please let me know if you need any further information. Thank you for your assistance. Sincerely, Sophia Tran

نموذج تدريبي 19

You set up a monthly payment plan for your tuition, but this month's automatic payment was deducted twice from your bank account. Your bank confirmed that both charges were processed by the university.

اكتب بريداً إلكترونياً إلى the Bursar's Office. في بريدك الإلكتروني، قم بما يلي:

Describe the double charge with the date, amount, and payment plan details
Explain the financial impact of the duplicate deduction
Request an immediate refund for the extra payment

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: Bursar's Office Subject: Duplicate Tuition Payment — March Installment Dear Bursar's Office, I am writing to report a billing error with my tuition payment plan. On March 1, my bank account was charged twice for the monthly installment of $1,250, resulting in a total deduction of $2,500 instead of $1,250. I have confirmed with my bank that both charges were processed by the university. The duplicate deduction has significantly affected my monthly budget and my ability to cover essential expenses. My student ID is 20241763. I would appreciate it if you could issue a refund for the duplicate payment as soon as possible. Thank you for your prompt attention to this matter. Best regards, Daniel Kim

نموذج تدريبي 20

You graduated last semester but recently received a tuition bill for the current semester listing a $150 student activity fee. You are no longer enrolled in any courses and should not be billed.

اكتب بريداً إلكترونياً إلى the Registrar's Office. في بريدك الإلكتروني، قم بما يلي:

Explain that you graduated and are no longer enrolled
Identify the specific charge and why it should not apply to you
Request that the fee be removed and your account be cleared

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: Registrar's Office Subject: Incorrect Charge After Graduation — $150 Activity Fee Dear Registrar's Office, I am writing to report an incorrect charge on my student account. I graduated in December 2025 and am no longer enrolled in any courses. However, I recently received a bill for Spring 2026 that includes a $150 student activity fee. Since I have completed my degree and am not a current student, I believe this charge was applied in error. I should not be receiving any new tuition bills. My student ID is 20210445. I would appreciate it if you could remove the fee and confirm that my account has been fully cleared. Thank you for your time and assistance. Sincerely, Michael O'Brien

نموذج تدريبي 21

You attempted to register for a required course for your major, but the online registration system shows that all sections are full. There is no waitlist option available, and you need this course to stay on track for graduation.

اكتب بريداً إلكترونياً إلى your department's Academic Advisor. في بريدك الإلكتروني، قم بما يلي:

Explain which course you need and why it is required for your degree
Describe what you found when you tried to register
Request help getting into the course, such as an override or additional section

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: Academic Advisor, Psychology Department Subject: Unable to Register — Psychology 301 Full Dear Academic Advisor, I am writing to request your assistance with course registration. I attempted to enroll in Psychology 301, which is a required course for my major, but the system shows that all sections are full and no waitlist is available. Psychology 301 is a prerequisite for two senior-level courses I plan to take next year. I need to complete it this semester in order to stay on track for graduation in Spring 2027. I would greatly appreciate it if you could help me secure a seat through a capacity override or advise me on whether an additional section might be opened. Thank you for your time. Sincerely, Alex Rivera

نموذج تدريبي 22

You registered for a Tuesday/Thursday section of a course, but the system placed you in the Monday/Wednesday section instead. The Monday/Wednesday section conflicts with your part-time work schedule.

اكتب بريداً إلكترونياً إلى the Registrar's Office. في بريدك الإلكتروني، قم بما يلي:

Describe the section you registered for and the one you were placed in
Explain the scheduling conflict the incorrect section creates
Request a transfer to the correct section

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: Registrar's Office Subject: Section Placement Error — English 205 Dear Registrar's Office, I am writing to request a section change for English 205. During registration, I selected Section B, which meets on Tuesdays and Thursdays. However, my schedule shows that I was placed in Section A, which meets on Mondays and Wednesdays. The Monday/Wednesday section conflicts with my part-time work schedule from 1 to 5 p.m., making it impossible for me to attend class. I specifically chose the Tuesday/Thursday section to avoid this conflict. My student ID is 20241098. Could you please transfer me to Section B, or let me know the steps I need to take to correct this placement? Thank you for your help. Best regards, Lisa Nakamura

نموذج تدريبي 23

You completed the prerequisite for an advanced course last semester and received a passing grade of B+. However, the registration system is blocking your enrollment because it does not recognize the prerequisite as fulfilled.

اكتب بريداً إلكترونياً إلى the Department Chair. في بريدك الإلكتروني، قم بما يلي:

Identify the course you want to take and the prerequisite you completed
Explain the system error that is preventing your registration
Request a prerequisite override so you can enroll before the course fills up

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: Department Chair, Biology Department Subject: Prerequisite Override Request — Biology 410 Dear Professor Thompson, I am writing to request a prerequisite override for Biology 410. The registration system is blocking my enrollment because it does not recognize that I have completed the prerequisite, Biology 310. I completed Biology 310 last semester and received a grade of B+. I believe this is a system error, as my transcript correctly reflects the completed course and grade. Without the override, I will not be able to register before the course fills up. My student ID is 20240567. I would appreciate it if you could approve an override so that I can enroll promptly. Thank you for your assistance. Sincerely, Isabel Gomez

نموذج تدريبي 24

You dropped a course before the add/drop deadline and received a confirmation email, but the course still appears on your schedule. The professor has been marking you absent, which could affect your academic record.

اكتب بريداً إلكترونياً إلى the Registrar's Office. في بريدك الإلكتروني، قم بما يلي:

Describe the course you dropped and the date you submitted the request
Explain the problem with absence marks appearing on your record
Request that your enrollment records be updated immediately

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: Registrar's Office Subject: Dropped Course Still on Schedule — Sociology 102 Dear Registrar's Office, I am writing to report an issue with my course enrollment. I dropped Sociology 102 on February 5, which was before the add/drop deadline. I submitted the drop request through the online portal and received a confirmation email. However, the course still appears on my schedule, and I have been receiving absence notifications from the professor. I am concerned that these marks could negatively affect my academic record. My student ID is 20250203. Could you please update my records to reflect the withdrawal? I can forward the confirmation email for your reference if needed. Thank you for looking into this matter promptly. Best regards, Ethan Clarke

نموذج تدريبي 25

You need to register for a course that is restricted to seniors, but you are a junior who has completed 92 credit hours, which exceeds the 90-credit threshold for senior standing. The system will not let you enroll.

اكتب بريداً إلكترونياً إلى the Academic Dean's Office. في بريدك الإلكتروني، قم بما يلي:

Explain which course you need and why it is restricted
Describe your credit situation and why you believe you qualify
Request an enrollment exception or guidance on the process

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: Academic Dean's Office Subject: Enrollment Exception Request — Economics 450 Dear Academic Dean's Office, I am writing to request permission to register for Economics 450, which is currently restricted to seniors. Although I am officially classified as a junior, I have completed 92 credit hours, which exceeds the 90-credit threshold for senior standing. This course is essential for my major and is only offered once per year. Taking it this semester would keep me on track for graduation. The registration system does not allow me to enroll because my class year has not been updated. My student ID is 20230784. I would appreciate it if you could grant an enrollment exception or advise me on the appropriate process to have my standing updated. Thank you for your consideration. Sincerely, Wei Zhang

نموذج تدريبي 26

You have been unable to access the university's online learning platform for two days. You have tried clearing your browser cache and using different devices, but the system still shows an error message saying 'Account not recognized.' You have coursework deadlines this week.

اكتب بريداً إلكترونياً إلى the IT Help Desk. في بريدك الإلكتروني، قم بما يلي:

Describe the error message and the troubleshooting steps you have already taken
Explain the urgency of the situation because of upcoming deadlines
Provide your student ID and username and request technical assistance

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: IT Help Desk Subject: Cannot Access Online Learning Platform — Account Error Dear IT Help Desk, I am writing to report that I have been unable to access the university's online learning platform for the past two days. Each time I attempt to log in, I receive an error message stating 'Account not recognized.' I have tried clearing my browser cache and logging in from both my laptop and phone, but the problem persists. I have coursework deadlines this week and urgently need access to submit assignments and view lecture materials. Without access, I risk missing important due dates. My student ID is 20241456 and my username is jpark2024. Could you please investigate and help resolve this issue as soon as possible? Thank you for your prompt assistance. Sincerely, Jin Park

نموذج تدريبي 27

The Wi-Fi in your dormitory building has been extremely slow and frequently disconnects during evening hours, typically between 7 and 11 p.m. This is affecting your ability to attend online lectures and submit assignments on time.

اكتب بريداً إلكترونياً إلى the Campus IT Department. في بريدك الإلكتروني، قم بما يلي:

Describe the Wi-Fi problems, including when they occur and how often
Explain how the connectivity issues are affecting your coursework
Request that the network be investigated and improved

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: Campus IT Department Subject: Wi-Fi Performance Issues — Carter Hall Dear IT Department, I am writing to report persistent Wi-Fi issues in Carter Hall. For the past two weeks, the wireless connection has been extremely slow during evening hours, typically between 7 and 11 p.m., and frequently disconnects without warning. This has made it very difficult to attend online lectures, participate in video calls with study groups, and submit assignments before midnight deadlines. I believe many other residents are experiencing the same problem. Could your team investigate the network capacity in this building and implement improvements to handle the evening traffic? Any updates on a timeline would also be appreciated. Thank you for your attention to this issue. Best regards, Amara Johnson

نموذج تدريبي 28

You submitted a request to the IT department one week ago to have your university email account activated, but you still cannot send or receive emails. Your professors communicate important updates, assignment details, and schedule changes through email.

اكتب بريداً إلكترونياً إلى IT Support. في بريدك الإلكتروني، قم بما يلي:

Reference your original request and how long you have been waiting
Explain what information you are missing because of the inactive account
Request that the activation be expedited

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: IT Support Subject: Email Account Still Not Activated — Follow-Up Dear IT Support, I am writing to follow up on my request to activate my university email account, which I submitted on March 3. It has been one week, and I am still unable to send or receive emails. My professors use email to communicate assignment details, schedule changes, and important announcements. Without a working email account, I am missing critical information about my courses and risk falling behind. My student ID is 20260012. I would greatly appreciate it if you could expedite the activation of my account so I can stay informed about my coursework. Please let me know if you need any additional information. Thank you for your help. Sincerely, Rohan Mehta

نموذج تدريبي 29

You purchased a software license through the university's IT store for a required engineering course. The activation code you received does not work, and the vendor's website says the code has already been redeemed by someone else.

اكتب بريداً إلكترونياً إلى the University IT Store. في بريدك الإلكتروني، قم بما يلي:

Identify the software, your order number, and the date of purchase
Describe the error message you received when trying to activate the code
Request a new valid activation code or a full refund

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: University IT Store Subject: Invalid Software Activation Code — Order IT-88214 Dear IT Store, I am writing about a software license I purchased on March 6 for MATLAB, which is required for my Engineering 320 course. The activation code provided with my purchase does not work, and when I enter it on the vendor's website, I receive a message stating that the code has already been redeemed. My order number is IT-88214 and my student ID is 20240390. I need the software to complete assignments that are due this week and cannot afford to wait for an extended investigation. I would appreciate it if you could issue a new, valid activation code or process a full refund so I can purchase the software through another channel. Thank you for your prompt assistance. Best regards, Chris Andersen

نموذج تدريبي 30

You are unable to connect to the university's virtual private network (VPN), which you need to access library databases from off campus for your thesis research. The VPN client shows a 'connection timed out' error every time you try to connect.

اكتب بريداً إلكترونياً إلى the IT Help Desk. في بريدك الإلكتروني، قم بما يلي:

Describe the VPN error and the troubleshooting steps you have tried
Explain why you need VPN access for your academic work
Request help resolving the issue or an alternative way to access library databases

اكتب أكبر قدر ممكن بجمل كاملة.

عرض نموذج الإجابة

To: IT Help Desk Subject: VPN Connection Failure — Timeout Error Dear IT Help Desk, I am writing to report a problem with the university VPN. I need to access library databases from off campus for my thesis research, but the VPN client displays a 'connection timed out' error each time I attempt to connect. I have tried reinstalling the client and restarting my computer, but the issue persists. Access to the library databases is essential for my thesis, and I have a chapter draft deadline at the end of this week. Without the VPN, I cannot retrieve the journal articles I need. My student ID is 20230955, and I am using the Cisco AnyConnect client on Windows 11. Could you please help me troubleshoot this issue or suggest an alternative way to access library resources remotely? Thank you for your assistance. Sincerely, Tanya Volkov

كيفية كتابة رسالة شكوى في اختبار TOEFL

1. اشرح المشكلة بوضوح

اذكر ما اشتريته وتاريخ الشراء وما الذي حدث بالضبط. أدرج تفاصيل محددة من السؤال كأرقام الطلبات وأسماء المنتجات والتواريخ. يُقدّر المصحِّحون الإجابات التي تعالج جميع النقاط الواردة في السؤال.

2. اشرح تأثير المشكلة

اشرح باختصار لماذا تمثّل هذه المشكلة أهمية بالنسبة لك. مثلاً: «أحتاج هذا المكتب للدراسة» أو «الطبعة الخاطئة من الكتاب لا تغطي المادة التي يطلبها أستاذي.» هذا يضيف سياقاً دون أن يجعل الرسالة عاطفية.

3. حدّد الحل المطلوب

أخبر المستلم بوضوح بما تريده: استبدال أو استرداد المبلغ أو إصلاح أو تصحيح الفاتورة. تقديم خيارين مقبولين (مثلاً: «استبدال المنتج أو استرداد كامل المبلغ») يُظهر مرونة واحترافية.

4. كن مؤدباً وحازماً في آنٍ واحد

استخدم لغة رسمية أو شبه رسمية طوال الرسالة. عبارات مثل «أقدّر مساعدتكم» و«يُرجى إعلامي» و«شكراً لاهتمامكم بهذا الأمر» تعكس النبرة المناسبة. تجنّب الاتهامات وعلامات التعجب واللغة العاطفية.

أخطاء شائعة يجب تجنّبها

المبالغة في التعبير العاطفي

التعبير عن الإحباط أو الغضب يُخفّض درجة النبرة لديك. حتى لو كان الوضع مزعجاً، احرص على أن تبقى لغتك هادئة واحترافية. استبدل «أنا غاضب جداً» بـ«شعرت بخيبة أمل عندما اكتشفت.»

الغموض في وصف المشكلة

الاكتفاء بكتابة «المنتج به مشكلة» دون تفاصيل أمر غير كافٍ. صف بدقة ما هو الخطأ: «سطح المكتب يحتوي على ثلاثة خدوش عميقة والرجل الأمامية اليمنى مكسورة.»

غياب طلب حل واضح

وصف المشكلة دون طلب نتيجة محددة يجعل رسالتك ناقصة. احرص دائماً على ذكر ما تريده: استرداد المبلغ أو الاستبدال أو الإصلاح أو التصحيح.

نسيان تفاصيل الطلب

إذا كانت التعليمات تتضمن رقم طلب أو اسم منتج أو تاريخ شراء، فأشر إليها في بريدك الإلكتروني. إغفال هذه التفاصيل يُشير إلى أنك لم تعالج التعليمات بالكامل، مما يخفض درجة إتمام المهمة.

تدرّب على كتابة رسائل الشكاوى باستخدام الذكاء الاصطناعي

احصل على تغذية راجعة فورية حول الأسلوب والتنظيم والقواعد النحوية مع تدريب LingoLeap المدعوم بالذكاء الاصطناعي على كتابة TOEFL.

ابدأ التدريب على TOEFL

اعرف المزيد عن قسم الكتابة في TOEFL

الأسئلة الشائعة

ما مدى شيوع رسائل الشكاوى في مهمة كتابة البريد الإلكتروني في TOEFL؟+

تُعدّ رسائل الشكاوى وقضايا المستهلكين من أكثر الفئات شيوعاً في مهمة كتابة البريد الإلكتروني في TOEFL 2026. عادةً ما تطلب منك التعليمات الكتابة إلى متجر أو مزود خدمة أو شركة بشأن منتج تالف أو طلب خاطئ أو مشكلة في الفاتورة.

ما الأسلوب المناسب لاستخدامه في رسالة شكوى TOEFL؟+

استخدم أسلوباً مهذباً وحازماً في الوقت ذاته. تجنب اللغة العدوانية أو العاطفية. تُظهر اللياقة المهنية مستوى الكفاءة في اللغة الإنجليزية وهي متوقعة في السياقات التجارية والاستهلاكية. تناسب عبارات مثل 'I would appreciate your assistance' أو 'I am writing to request' هذا النوع من الرسائل.

ما الطول المناسب لرسالة الشكوى؟+

ينبغي أن تكون رسالتك مختصرة لكن شاملة — تتراوح عادةً بين 80 و120 كلمة. لديك ما يقارب 7 دقائق، لذا ركّز على وصف المشكلة بوضوح وشرح تأثيرها وتحديد الحل المطلوب. يُقدّر المصححون الوضوح وإتمام المهمة على حساب الطول.

هل يجب تضمين تفاصيل الطلب في رسالة شكوى TOEFL؟+

نعم، عندما تتضمن التعليمات معلومات الطلب (رقم الطلب والتاريخ واسم المنتج)، يجب الإشارة إليها في رسالتك. إدراج التفاصيل المحددة يُظهر أنك تناولت جميع أجزاء التعليمات ويعكس تواصلاً منظماً واحترافياً.

كيف يتم تصحيح مهمة كتابة البريد الإلكتروني في TOEFL؟+

تُصحَّح الإجابات بشكل شامل على مقياس من 0 إلى 5 من قِبل مصححين متدربين. يُقيّمون مدى تناولك لجميع أجزاء التعليمات، ووضوح بريدك الإلكتروني وتنظيمه، ومناسبة الأسلوب المستخدم، ودقة القواعد النحوية والمفردات.

هل يمكنني التدرب على رسائل شكاوى TOEFL باستخدام الذكاء الاصطناعي؟+

نعم. تقدم LingoLeap تدريباً على كتابة TOEFL مدعوماً بالذكاء الاصطناعي مع تعليمات واقعية لرسائل الشكاوى، وظروف كتابة موقوتة، وتغذية راجعة فورية حول الأسلوب والتنظيم والقواعد النحوية وإتمام المهمة.

أدلة ذات صلة

موضوعات كتابة البريد الإلكتروني

الفئات الخمس الشائعة لموضوعات البريد الإلكتروني مع تعليمات تدريبية.

مراسلة الأستاذ الجامعي

تعليمات تدريبية واستراتيجيات لسيناريوهات مراسلة الأستاذ.

رسائل خدمات الحرم الجامعي

كيفية كتابة رسائل إلى مكاتب الحرم الجامعي ودعم تقنية المعلومات.

مراسلة زميل الدراسة

تعليمات تدريبية لرسائل زميل الدراسة ومشاريع المجموعات.

تحديد المواعيد وإعادة جدولتها

تعليمات تدريبية لرسائل تحديد المواعيد والمواعيد الرسمية.

دليل كتابة البريد الإلكتروني

تعمق في تنسيق مهمة البريد الإلكتروني ومعايير التصحيح والنصائح.

TOEFL Mock Test

Simulate the real test with timed, section-by-section practice.

Speaking Interview Topics

Explore 6 topic categories with 32+ practice questions.

Writing Discussion Topics

Master the 5 core discussion themes for TOEFL Writing.