TOEFL TPO 4 Speaking Task 3 Sample: Explain how the examples from the professor's lecture illustrate the relationship between verbal and nonverbal communication.

1.Sub Scores Delivery: 2 Language Use: 2 Topic Development: 2

2.Estimated Scores Total Score: 15

3.Delivery The speaker's delivery could be improved by focusing on clearer pronunciation and reducing pauses. Additionally, the speaker should work on maintaining a consistent pace throughout their speech. To improve, the speaker should practice speaking aloud and focus on enunciating each word clearly.

4.Topic Development The speaker's response does address the relationship between verbal and nonverbal communication using examples from the lecture. However, the response could be better organized and more coherent. The speaker should work on clearly connecting their ideas and providing more detailed explanations of the examples. To improve, the speaker can practice outlining their response before speaking to ensure a well-organized and coherent answer.

5.Language Use

Original: In this lecture, we explain that verbal and non-verbal communication can affect each other, and when they are in contact, the non-verbal communication is more effective. The lecturer, Professor Gates, has a private personal experience to explain this concept. First, when he saw his uncle come, he was very happy, and his sister gave his uncle the signal, he was happy, and his uncle can feel these signals. And the second example is when he told her daughter to nurse some hammer and snails, but his daughter cannot catch with her. But he just said to her daughter, it's okay, but his face is pain, and his head trembles. Her daughter can feel his pain.

Corrected: In this lecture(replace "we explain" with "it is explained"), it is explained that verbal and non-verbal communication can affect each other, and when they are in contact, the non-verbal communication is more effective. The lecturer, Professor Gates, uses a personal experience to illustrate this concept. First, when he saw his uncle arrive(replace "come" with "arrive"), he was very happy, and his reaction showed his uncle how happy he was(rephrase for clarity). His uncle could feel these signals. The second example is when he told his daughter to use a hammer and nails(replace "nurse some hammer and snails" with "use a hammer and nails"), but she couldn't keep up with him(replace "cannot catch with her" with "couldn't keep up with him"). He told her it was okay, but his face showed pain, and his hand trembled(replace "head trembles" with "hand trembled"). His daughter could sense his pain.

Revised Answer (140 words):

In this lecture, it is explained that verbal and non-verbal communication can affect each other, and when they are in harmony, non-verbal communication can be more effective. The lecturer, Professor Gates, uses a personal experience to illustrate this concept. When he saw his uncle arrive unexpectedly, he was overjoyed, and his reaction clearly conveyed his happiness to his uncle. His uncle could feel these positive signals. In the second example, he was teaching his daughter how to use a hammer and nails. Although she struggled to keep up with him, he reassured her that everything was fine. However, his facial expression showed pain, and his hand trembled due to an injury. Despite his verbal reassurance, his daughter could sense his pain through non-verbal cues. These examples demonstrate the importance of non-verbal communication in conveying emotions and messages effectively.

6.Mind Map

- Verbal and Non-verbal Communication
  - Affect each other
  - Non-verbal communication more effective when in harmony

- Professor Gates' Examples
  - Uncle's arrival
    - Happiness conveyed through non-verbal cues
  - Teaching daughter to use hammer and nails
    - Pain sensed through non-verbal cues despite verbal reassurance

- Importance of Non-verbal Communication
  - Conveys emotions and messages effectively

7.Key Words

1.Sub Scores Delivery: 3 Language Use: 3 Topic Development: 3

2.Estimated Scores

23. 3.Delivery

The speaker's delivery is generally clear and fluid, but there are some occasional pauses that could be improved. To enhance the delivery, the speaker should practice speaking with a more consistent pace and reduce unnecessary pauses. Additionally, working on pronunciation will help to eliminate any spelling errors that may have resulted from inaccurate pronunciation.

4.Topic Development The response is coherent and well-organized, with clear connections between ideas and sufficient support or examples. However, there is room for improvement in terms of providing more detailed explanations of the examples given. The speaker could elaborate on how the nonverbal communication in each example either supported or conflicted with the verbal message being conveyed. By doing so, the response would better illustrate the relationship between verbal and nonverbal communication.

5.Language Use

The professor gives examples of verbal and non-verbal communication. Verbal communication is with words, while non-verbal communication is using facial expressions, hand gestures, body movement, and tone of voice in order to give a more accurate message. For the first example the professor gives, he talks about meeting his Uncle Pete. Now, he really likes Uncle Pete, and so he said something like, Uncle Pete, what a surprise! "Uncle Pete! What a surprise!" (Removed the comma for a more natural flow) At the same time, his body movement was really, really happy. His eyes got wide, he broke into a huge smile, jumping up and down like a little boy. and jumped up and down like an excited child. (Rephrased for better sentence structure and vocabulary) Now, this shows body movement and the non-verbal communication of happiness. Now, another example he gives is when he was building a birdhouse with his daughter. He accidentally hurt himself and smashed his thumb with the hammer. Now, he said to his daughter, don't worry. However, his facial expression shows that he was very much in pain and his voice was trembling. This non-verbal communication shows that he was in pain. Thus, these two are the examples of non-verbal communication provided.

Revised Answer (140 words):

The professor illustrates the relationship between verbal and non-verbal communication through two examples. In the first example, when meeting his Uncle Pete unexpectedly, the professor expressed happiness verbally by exclaiming "Uncle Pete! What a surprise!" Simultaneously, his non-verbal cues—wide eyes, a huge smile, and jumping up and down like an excited child—reinforced his verbal message. This demonstrated the harmony between verbal and non-verbal communication in conveying genuine happiness. In contrast, the second example involved the professor accidentally hurting himself while building a birdhouse with his daughter. Despite verbally reassuring her that he was fine, his facial expression, trembling voice, and hand-shaking indicated pain. This example highlights how non-verbal cues can contradict verbal messages, revealing the true emotions behind the words spoken.

6.Mind Map

- Verbal Communication
  - Words

- Non-verbal Communication
  - Facial expressions
  - Hand gestures
  - Body movement
  - Tone of voice

- Example 1: Uncle Pete
  - Verbal: Exclamation of surprise and happiness
  - Non-verbal: Wide eyes, huge smile, jumping up and down

- Example 2: Building a birdhouse
  - Verbal: Reassurance of being fine
  - Non-verbal: Facial expression of pain, trembling voice, hand-shaking

7.Key Words

1.Sub Scores Delivery: 2 Language Use: 2 Topic Development: 3

2.Estimated Scores Score: 19

3.Delivery The speaker's delivery could be improved by focusing on clearer pronunciation and reducing pauses. Additionally, it would be helpful to maintain a consistent pace throughout the response. To improve, the speaker should practice speaking more fluidly and work on enunciating words clearly.

4.Topic Development The speaker's response is generally coherent and well-organized, with clear connections between ideas. However, there is room for improvement in providing more accurate details from the lecture. For example, the speaker should mention that the professor's facial expressions and body language conveyed his happiness when seeing his uncle, and that his daughter could tell he was in pain despite his verbal reassurance. To enhance topic development, the speaker should focus on providing more specific examples from the lecture to support their explanation of the relationship between verbal and nonverbal communication.

5.Language Use

Original: Verbal communication is an expression or gesture that people produce unconsciously. When it agrees with the nonverbal communication, we're trying to convey a message that is more enhanced and convincing. When it conflicts with the nonverbal communication, we're trying to convey a different or just more accurate message. The professor shared his own experience about the surprise visit of his uncle and what he said totally correspond with what he do. Because according to his wife, his eye was open and his eyes was widened and his mouth was open. Another experience is that he used to play the hammer with the daughter and he kind of smashed the lecturer's hands. It hurts a lot, but the professor won't confess is still conflicts with what he was doing because his hands were shaking. His voice was also trembling.

Corrected: Verbal communication is an expression or gesture that people produce unconsciously. When it agrees with the nonverbal communication, we're trying to convey a message that is more enhanced and convincing. When it conflicts with the nonverbal communication, we're trying to convey a different or just more accurate message. The professor shared his own experience about the surprise visit of his uncle and what he said totally correspond corresponded (past tense needed) with what he do did (past tense needed). Because according to his wife, his eye eyes (plural needed) were open and widened, and his mouth was open. Another experience is that he used to play the hammer with the daughter and he kind of smashed the lecturer's professor's (maintain consistency) hands. It hurt a lot, but the professor won't didn't (past tense needed) confess; it still conflicted with what he was doing because his hands were shaking. His voice was also trembling.

Revised Answer (140 words): Verbal communication consists of expressions or gestures that people produce unconsciously. When it aligns with nonverbal communication, we convey a more enhanced and convincing message. However, when it conflicts with nonverbal communication, we communicate a different or more accurate message. The professor shared his experience of his uncle's surprise visit, and his words corresponded with his actions, as his wife described his eyes widening and mouth opening in surprise. In another example, while building a birdhouse with his daughter, the professor accidentally smashed his thumb with a hammer. Despite verbally reassuring her that he was fine, his nonverbal cues—shaking hands and trembling voice—revealed the truth about his pain. These examples illustrate how verbal and nonverbal communication can either support or contradict each other in conveying messages.

6.Mind Map

- Verbal Communication
  - Expressions and gestures
  - Produced unconsciously

- Nonverbal Communication
  - Enhances and supports verbal messages
  - Conflicts can convey different or more accurate messages

- Professor's Examples
  - Uncle's surprise visit
    - Corresponding verbal and nonverbal cues (eyes, mouth)
  - Building birdhouse with daughter
    - Conflicting verbal reassurance and nonverbal cues (shaking hands, trembling voice)

7.Key Words

1.子项得分 Delivery: 2 Language Use: 2 Topic Development: 2

2.预估分数 Estimated Score: 15

3.表达 在表达方面，发言者的语速较快，有时会出现不恰当的停顿。此外，发言者在发音方面也存在一些错误，导致拼写错误。建议发言者在练习口语时，注意控制语速，适当地停顿，并多加练习发音，以提高口语表达能力。

4.话题发展 In terms of topic development, the speaker's response lacks coherence and organization. The examples from the lecture are mentioned but not clearly explained, and the connection between the examples and the main idea of verbal and nonverbal communication is weak. To improve, the speaker should focus on clearly explaining the examples from the lecture, showing how they illustrate the relationship between verbal and nonverbal communication, and making sure to connect these examples back to the main idea.

5.语言使用

Original Answer: The article suggests that in verbal conversation, a non-verbal communication also acts to press the message. The professor also gave two examples about this. First is last week his uncle came to his house and he acted very surprised by the ice slide or something else. Later, his wife told him that she is very amazed by his surprise action. A second example is a few days ago he built a birdhouse with his six-year-old daughter and he stung her. But he didn't want to make his daughter upset, so he told his daughter that he is okay. But he thinks his daughter didn't believe him by his wife's shock.

Corrected Answer: The reading passage suggests that in face-to-face conversations, nonverbal communication plays a significant role in conveying messages. The professor provided two examples to illustrate this point. The first example was when his uncle visited him unexpectedly, and he expressed genuine surprise and happiness through facial expressions and body language. Later, his wife mentioned how amazed she was by his reaction. In the second example, while building a birdhouse with his six-year-old daughter, he accidentally hurt himself but tried to reassure her that he was fine. However, his nonverbal cues, such as facial expressions and body language, contradicted his words, making it difficult for her to believe him. (在这个修正后的答案中，我们使用了更自然、更准确的表达方式，同时对原文中的错误进行了纠正。例如，将“ice slide”改为“facial expressions and body language”，将“stung her”改为“hurt himself”。)

Revised Answer (140 words):

The reading passage highlights the importance of nonverbal communication in face-to-face conversations, as it often conveys more information than verbal messages. The professor's lecture provides two examples that demonstrate this relationship. In the first example, the professor's genuine surprise and happiness upon seeing his uncle were expressed through his facial expressions and body language, which his wife later commented on. This nonverbal communication reinforced the verbal message of his excitement. In the second example, the professor accidentally hurt himself while building a birdhouse with his daughter. Despite verbally reassuring her that he was fine, his facial expressions and body language contradicted his words, making it difficult for her to believe him. These examples illustrate how nonverbal communication can either support or conflict with verbal messages, ultimately affecting the overall message being conveyed.

6.思维导图

• Importance of nonverbal communication

  • Reading passage
  • Face-to-face conversations

• Professor's examples

  • First example
    • Uncle's visit
    • Facial expressions and body language
  • Second example
    • Building a birdhouse with daughter
    • Contradictory verbal and nonverbal messages

• Relationship between verbal and nonverbal communication

  • Supporting or conflicting messages

7.关键词

1.子项得分

Delivery: 3 Language Use: 3 Topic Development: 3

2.预估分数

23. 3.表达

从表达方面来看，回答中的语音清晰，流畅度较好，但有时会出现不必要的停顿。建议在练习时注意提高语音的连贯性和减少不必要的停顿。此外，尽量避免发音不准确导致的拼写错误。

4.话题发展

从话题发展方面来看，回答内容基本上是连贯和组织良好的，但在论述过程中可以加强对关键观点的支持和举例。建议在练习时注意提高回答的条理性和逻辑性，并尝试用更多具体的例子来支持观点。

5.语言使用

Original Answer: The relationship of non-verbal and verbal communication is that non-verbal communication always produce and contribute a great deal of mobile message, thus enhance and support the verbal message. The professor elaborated on this example in the lecture. The last month, his uncle gave him a surprise visit. He was so happy that his wife can see that he was jumping up and down and his uncle also tell how happy he was seeing in the visit. Moreover, in the case of getting injury of building a bird house, his daughter doesn't believe him because all his non-verbal communication

Corrected Answer: The relationship ofbetween non-verbal and verbal communication is that non-verbal communication always produceproduces and contributecontributes a great deal of mobile messagemeaningful messages, thus enhanceenhancing and supporting the verbal message. The professor elaborated on this exampleconcept in the lecture. The last month,Last month, his uncle gave him a surprise visit. He was so happy that his wife can seecould see him jumping up and down, and his uncle also telltold how happy he was seeing in the visitduring the visit. Moreover, in the case of getting injury of buildinginjuring himself while building a bird house, his daughter doesn'tdidn't believe him because all his non-verbal communication(请注意使用正确的介词、动词时态和表达方式。)

Revised Answer (140 words): The relationship between non-verbal and verbal communication is that non-verbal communication always produces and contributes a great deal of meaningful messages, thus enhancing and supporting the verbal message. The professor illustrated this concept in the lecture using two examples. Last month, his uncle paid him a surprise visit. He was so happy that his wife could see him jumping up and down, and his uncle also told how delighted he was during the visit. In another instance, while building a birdhouse with his daughter, the professor injured himself. Despite verbally assuring her that he was fine, his daughter didn't believe him due to his non-verbal cues, such as shaking his hand in pain and contorting his face. These examples demonstrate the importance of non-verbal communication in conveying our true emotions and intentions.

6.思维导图

- Relationship between Non-verbal and Verbal Communication
    - Non-verbal communication
        - Produces and contributes meaningful messages
        - Enhances and supports verbal message
    - Professor's Lecture
        - Example 1: Surprise visit from uncle
            - Happy reaction, jumping up and down
            - Uncle noticed happiness during the visit
        - Example 2: Building a birdhouse with daughter
            - Injured himself, non-verbal cues showed pain
            - Daughter didn't believe verbal assurance due to non-verbal cues
    - Importance of non-verbal communication
        - Conveys true emotions and intentions

7.关键词

1.Sub Scores Delivery: 3 Language Use: 3 Topic Development: 3

2.Estimated Scores

23. 3.Delivery

The speaker's delivery is generally clear and fluid, with a consistent pace and only occasional pauses. However, there are some instances where the speaker could improve their pronunciation and clarity. To enhance the delivery, the speaker should focus on enunciating words more clearly and maintaining a steady pace throughout the response.

4.Topic Development The speaker provides a coherent and well-organized response, with clear connections between ideas and sufficient support or examples from the lecture. However, there is room for improvement in terms of elaborating on the examples provided. The speaker could further explain how each example demonstrates the relationship between verbal and nonverbal communication, emphasizing how nonverbal cues can either support or contradict verbal messages.

5.Language Use

The professor in the lecture using uses (Corrected verb tense) two specific examples to illustrate the relationship between verbal and nonverbal communication. Firstly, he mentioned that when his uncle Pete visited his family, he says he feels very unexpected surprised (Corrected word choice) and very exciting excited (Corrected word form). With his gesture and his eyes, facial expressions, his uncle says he feels very happy to see his face and his nonverbal expressions, which enhances his words. Then, he gave us another opposite example for nonverbal expressions example illustrating conflicting nonverbal cues (Clarified meaning and improved phrasing).

Revised Answer (140 words):

The professor in the lecture uses two specific examples to illustrate the relationship between verbal and nonverbal communication. In the first example, he describes how his facial expressions and body language conveyed genuine happiness when he unexpectedly saw his uncle Pete. His nonverbal cues, such as wide eyes and a big smile, reinforced the verbal message of excitement and surprise. This made his words more convincing and showed his uncle how happy he was to see him.

In contrast, the second example demonstrates how conflicting nonverbal cues can undermine a verbal message. When the professor accidentally hurt himself while building a birdhouse with his daughter, he tried to reassure her verbally that he was fine. However, his pained facial expression, trembling voice, and hand shaking contradicted his words, causing his daughter to doubt his reassurance. This example highlights the importance of nonverbal communication in conveying the true meaning behind our words.

6.Mind Map

• Relationship between verbal and nonverbal communication
  • Example 1: Uncle Pete's visit
    • Facial expressions and body language
    • Enhanced verbal message
  • Example 2: Building a birdhouse with daughter
    • Conflicting nonverbal cues
    • Undermined verbal message

7.Key Words

1.子项得分 Delivery: 3 Language Use: 3 Topic Development: 3

2.预估分数

23. 3.表达

从表达方面来看，这个回答的语音清晰，流利，语速适中，偶尔有停顿。但是，有一些标点问题可能导致了不恰当的停顿。所有拼写错误都是因为发音不准确导致的。忽略大小写错误。建议在发音和停顿方面进行改进，以提高整体表达效果。

4.话题发展 从话题发展方面来看，这个回答内容连贯，组织结构良好，观点之间关系明确，并且提供了足够的支持和例子。但是，可以尝试更深入地分析教授的例子以及它们如何说明言语和非言语沟通之间的关系。在此基础上进行改进，可以使话题发展更加完善。

5.语言使用

Original: Nonverbal communication sometimes enhances or supports the verbal one. While they conflict, it can convey different kinds of information. For example, when the professor's favorite uncle visited him unexpectedly, he felt very happy and said, what a surprise! And his wife said that he nearly jumped up and down like kids. So this nonverbal communication enhances his expression and makes his uncle very happy. Another example is that when he tried to tell his daughter how to use a hammer, and he smashed his finger by the hammer, he tried to comfort his daughter, but his pale face and trembling voice make it unconvincing and still make his daughter worry.

Corrected: Nonverbal Non-verbal communication sometimes enhances or supports the verbal one. While they conflict(当它们发生冲突时), it can convey different kinds of information. For example, when the professor's favorite uncle visited him unexpectedly, he felt very happy and said, "What a surprise!" And his wife said that he nearly jumped up and down like kidschildren. So this non-verbal communication enhances his expression and makes his uncle very happy. Another example is that when he tried to tell his daughter how to use a hammer, and he smashed his finger bywith the hammer, he tried to comfort his daughter, but his pale face and trembling voice make it unconvincing(使得这个说法不具说服力) and still make his daughter worry.

Revised (140 words): Non-verbal communication can either enhance or conflict with verbal communication, conveying different types of information. For instance, when the professor's favorite uncle visited him unexpectedly, he expressed his happiness by exclaiming, "What a surprise!" His wife mentioned that he almost jumped up and down like a child. This non-verbal communication reinforced his verbal expression, making his uncle feel delighted. In another example, when the professor was teaching his daughter to use a hammer and accidentally smashed his finger with it, he attempted to reassure her by saying it was nothing. However, his pale face and trembling voice contradicted his words, making the statement unconvincing and causing his daughter to remain worried. These examples demonstrate how non-verbal cues can either support or undermine verbal messages in various situations.

6.思维导图

- Non-verbal communication
  - Enhance verbal communication
    - Professor's uncle visit
      - Happy expression
      - Jumping like a child
  - Conflict with verbal communication
    - Teaching daughter to use a hammer
      - Smashed finger
      - Pale face and trembling voice
      - Daughter remains worried

7.关键词

1.子项得分 Delivery: 3 Language Use: 3 Topic Development: 3

2.预估分数

23. 3.表达

从表达方面来看，这位同学的回答相对清晰，但在某些地方可能需要稍作调整。例如，可以尝试减少重复词汇，以提高语言的多样性。此外，在发音方面也需要注意一些细节。建议多加练习，提高口语的流利度和准确性。

4.话题发展 在话题发展方面，这位同学的回答基本上涵盖了教授讲座中的两个例子，并解释了它们如何说明了言语和非言语沟通之间的关系。然而，可以尝试更深入地分析这些例子，以便更好地展示对材料的理解。例如，在讨论与女儿建造鸟笼时的情景时，可以进一步说明非言语信号如何影响了女儿对父亲所说话的理解。总体来说，回答还有待加强逻辑性和条理性。

5.语言使用

Original Answer: According to the professor, when he saw his uncle, he had a big smile on his face that expressed his happiness and excitement. Therefore, in this case, his nonverbal signals served as an aid to his verbal message. Meanwhile, when he was building the birdcage with his daughter and he accidentally smashed his finger with the hammer, even though he told his daughter that everything's alright, his daughter still thought that he was in pain because his facial expressions have given out such signals. This means that when our verbal message contradicts with our nonverbal signals, the communication will be entirely different.

Corrected Answer: As the professor mentioned, when he saw his uncle, a broad smile on his face conveyed his happiness and enthusiasm. Consequently, in this instance, his nonverbal cues reinforced his verbal message. On the other hand, while constructing a birdhouse with his daughter and accidentally hitting his finger with a hammer, despite assuring her that everything was fine, she remained concerned about him being in pain due to the revealing facial expressions. This demonstrates that if our verbal messages conflict with our nonverbal cues, the communication may be entirely different. (将一些词汇替换为更高级的词汇，如"conveyed"替换"expressed"，"reinforced"替换"served as an aid to"，同时改进了语法和句子结构。)

Revised 140-word Answer: As the professor mentioned, when he encountered his uncle unexpectedly, a broad smile on his face conveyed his genuine happiness and enthusiasm. Consequently, in this instance, his nonverbal cues effectively reinforced and strengthened the sincerity of his verbal message. On the other hand, while constructing a birdhouse with his daughter, he accidentally hit his finger with a hammer. Despite assuring her that everything was fine, she remained concerned about him being in pain due to the revealing facial expressions and body language. This demonstrates that if our verbal messages conflict with our nonverbal cues, the communication may be entirely different, as people tend to rely more on nonverbal signals to interpret the true meaning behind words. Therefore, it is crucial to be aware of both verbal and nonverbal communication in order to convey our intended messages effectively.

6.思维导图

- Introduction
  - Professor's lecture
  - Verbal and nonverbal communication

- Example 1
  - Seeing uncle
  - Broad smile
  - Nonverbal cues reinforce verbal message

- Example 2
  - Constructing birdhouse with daughter
  - Accidentally hitting finger with hammer
  - Daughter concerned despite verbal assurance
  - Revealing facial expressions and body language

- Conclusion
  - Communication may be different if verbal messages conflict with nonverbal cues
  - Importance of being aware of both verbal and nonverbal communication

7.关键词

1.Sub Scores Delivery: 3 Language Use: 3 Topic Development: 3

2.Estimated Scores

23. 3.Delivery

The speaker's delivery is generally clear and fluid, but there are occasional pauses that disrupt the flow of speech. To improve, the speaker should practice maintaining a consistent pace and minimizing unnecessary pauses. Additionally, the speaker should work on pronunciation to avoid any spelling errors that may arise from inaccurate pronunciation.

4.Topic Development The speaker provides a coherent and well-organized response, with clear connections between ideas and sufficient support or examples from the lecture. However, there is room for improvement in terms of providing more detailed explanations of the examples and their relevance to the relationship between verbal and nonverbal communication. To enhance topic development, the speaker should focus on elaborating on the examples and their significance in illustrating the relationship between verbal and nonverbal communication.

5.Language Use

Original: In the reading passage, it discusses the verbal and non-verbal communication are both important when people want to express their feelings, and if they agree with each other, it will enhance and support the ideas, but if they are conflicted, it will make the verbal communication unconvincing.

Corrected: In the reading passage, it discusses the author discusses how verbal and non-verbal communication are is both important when people want to express their feelings. If they agree with each other, it will they enhance and support the ideas; but if they are conflicted, they make the verbal communication unconvincing.

(Reasons: "it discusses" is changed to "the author discusses" for clarity; "are" is changed to "is" for subject-verb agreement; "it will" is changed to "they" for consistency in subject reference.)

Revised (140 words): The author discusses how both verbal and non-verbal communication is important when people want to express their feelings. If these forms of communication agree with each other, they enhance and support the ideas being conveyed. However, if they conflict, they can make the verbal communication unconvincing. The professor provides two examples from his own life to illustrate this relationship. When his uncle visited him unexpectedly, his excited words were supported by his wide eyes, big smile, and jumping up and down like a little boy. This made his uncle feel very happy. In contrast, when he accidentally smashed his thumb while building a birdhouse with his daughter, he tried to reassure her verbally, but his pained facial expression, trembling voice, and shaking hand contradicted his words. As a result, his daughter did not believe him and kept asking if he was okay.

6.Mind Map

- Verbal and Non-verbal Communication
  - Importance
  - Agreement
    - Enhance and support ideas
    - Example: Professor's uncle visit
      - Excited words, wide eyes, big smile, jumping
  - Conflict
    - Make verbal communication unconvincing
    - Example: Professor's birdhouse incident
      - Reassuring words, pained expression, trembling voice, shaking hand

7.Key Words