TOEFL TPO 54 Speaking Task 3 Sample: Explain how the example discussed by the professor illustrates a system thinking approach to problem solving.

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Systems Thinking Companies have designed new and improved ways to solve problems within their organizations. Rather than seeking a simple cause and a direct solution to problems, companies are now using an approach called systems thinking. Systems thinking involves solving problems long-term by considering the "big picture," that is, how the interaction of many different parts of a large system may contribute to a problem. Companies use systems thinking because, even though it may produce complex solutions that take a long time to implement, it is an effective way to solve problems and has a greater long-term benefit to the company.

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Explain how the example discussed by the professor illustrates a system thinking approach to problem solving.

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1.Sub Scores Delivery: 2 Language Use: 2 Topic Development: 2

2.Estimated Scores Total Score: 15

3.Delivery The speaker's delivery could be improved by focusing on clearer speech and maintaining a consistent pace. There were occasional pauses that disrupted the flow of the speech. To improve, the speaker should practice speaking more fluidly and work on proper pronunciation to avoid spelling errors.

4.Topic Development The response provided an overview of the example discussed by the professor but could benefit from a more coherent and well-organized structure. The speaker should work on making clear connections between ideas and providing sufficient support or examples to better illustrate the systems thinking approach to problem-solving. To improve, the speaker should practice organizing their thoughts before speaking and focus on providing a more detailed explanation of how the example demonstrates systems thinking.

5.Language Use

From this reading, it says ~~system thinking~~ systems thinking(corrected for proper terminology), it says to solve a problem in the long term. And from the reading, the professor gives an example of a company that ~~it says~~ had(corrected for clarity) workers in the company were absent and it has a lot of interviews of a lot of workers and it has missing jobs, not for a simple reason, that they said that they were sick. So the companies that will solve their healthy problems is to build a gym and to order more neutral menus in the cafeteria and then begin to improve the problem.

Revised Answer (140 words):

The reading passage introduces systems thinking as an approach to solving problems long-term by considering the big picture and how different parts of a system interact. In the listening passage, the professor provides an example of a company facing high employee absenteeism. Instead of attributing this issue to a simple cause, such as lack of motivation, a consultant was hired to investigate various aspects of the company. The consultant discovered that employees' health problems were contributing to their absences. These health issues were exacerbated by factors like poor eating habits and lack of exercise opportunities provided by the company. To address this problem, the company built an on-site gym and improved its cafeteria menu with healthier options. Over time, these changes led to improved attendance rates, demonstrating the effectiveness of using systems thinking in problem-solving.

6.Mind Map


- Systems Thinking
  - Long-term problem-solving
  - Big picture approach

- Professor's Example
  - Company with high absenteeism
  - Consultant investigation
    - Employee health problems
    - Poor eating habits and lack of exercise
  - Solutions
    - On-site gym
    - Healthier cafeteria menu
  - Improved attendance rates

7.Key Words

Word	Phonetic Symbols	Parts of Speech	English Definition	Sample Sentence
Absenteeism	/ˌæbsənˈtiːɪzəm/	Noun	The practice of regularly staying away from work or school without good reason	The company implemented systems thinking to address the issue of employee absenteeism.
Exacerbate	/ɪɡˈzæsərbeɪt/	Verb	To make a problem, bad situation, or negative feeling worse	Poor eating habits and lack of exercise opportunities exacerbated the employees' health problems.
Implementation	/ɪmˌplɛmənˈteɪʃən/	Noun	The process of putting a decision or plan into effect; execution	The implementation of an on-site gym and healthier cafeteria menu led to improved attendance rates.
Interconnected	/ˌɪntərkəˈnɛktɪd/	Adjective	Having all parts linked or connected	Systems thinking focuses on understanding the interconnected nature of various aspects within an organization.
Holistic	/həʊˈlɪstɪk/	Adjective	Dealing with or treating the whole of something or someone and not just a part	The consultant took a holistic approach to investigate the factors contributing to the high absenteeism in the company.