TOEFL TPO 44 Speaking Task 3 Sample: Explain how the example in the lecture illustrates the concept of scope creep.
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Older TOEFL Format
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Task Overview
Reading Passage
Scope Creep Businesses that perform services or carry out projects for clients generally come to an agreement with their clients about the extent or scope of a project before beginning the project. However, as a project progresses, clients may ask for more than the business originally expected to provide, and the scope of the project may grow larger than intended This phenomenon is known as scope creep, and it can cause conflict between businesses and their clients. Scope creep is especially common when the terms or conditions of the initial agreement are not clearly defined, and a client may expect more than the business had planned to provide.
Question
Explain how the example in the lecture illustrates the concept of scope creep.
User Samples & Evaluation Results
Opens the speaking question list in the LingoLeap app, not this exact question. Practising needs a free account. AI scoring uses credits, except 3 free scores a day on Practice Test 1 (PQ26-1) questions.
1User Sample #1
Score22
User Sample #1
Evaluation Result
1.子项得分 Delivery: 3 Language Use: 2.5 Topic Development: 3
2.预估分数 Estimated Score: 22
3.表达 从表达方面来看,发言者的语言流利度和语速基本一致,偶尔有停顿。但在回答中存在一些拼写错误,这可能是发音不准确导致的。为了提高发言质量,建议发言者加强对发音的练习,以减少拼写错误。同时,注意在适当的地方停顿,使表达更加清晰。
4.话题发展 The speaker's response is generally coherent and well-organized, with clear connections between ideas. However, there are some inaccuracies in the content, such as referring to the fence as a "wooden vase" and "vine." To improve topic development, the speaker should pay more attention to the accurate use of vocabulary and ensure that the examples provided are consistent with the original content from the reading and listening passages. Additionally, it would be helpful to further emphasize how this example illustrates the concept of scope creep by mentioning that the lack of a written agreement contributed to the misunderstanding between the client and the friend.
5.语言使用Original Answer: The reading passage introduces a concept of Scope Crepe, which means that crepes may ask for more than the business original expects to provide, and the scope of this project may grow longer than extended. The reading passage introduces the concept of scope creep, which occurs when clients ask for more than the business originally expected to provide, causing the project's scope to grow larger than intended. (将“Scope Crepe”改为“scope creep”,将“crepes”改为“clients”,修改句子结构,使表达更准确) The professor explains this concept by using an example. A woman asks his friend to build a wooden vase in her yard, and his friend finishes it, but the woman wants his friend to paint this vine too white. The professor illustrates this concept with an example. A woman hires his friend to build a wooden fence in her yard. After his friend finishes building it, the woman requests that he also paint the fence white. (将“wooden vase”改为“wooden fence”,将“vine”改为“fence”,修改句子结构,使表达更清晰) His friend is very surprised because he just built not fine, but finally he agrees with this because he just wants to be nice, but he is not happy about it. His friend is surprised because he thought he was only hired to build the fence, not paint it. However, he agrees to paint it without charging extra to maintain a good relationship with the client, even though he is not happy about it. (修改句子结构,使表达更自然流畅)
Revised Answer (140 words): The reading passage introduces the concept of scope creep, which occurs when clients ask for more than the business originally expected to provide, causing the project's scope to grow larger than intended. The professor illustrates this concept with an example. A woman hires his friend to build a wooden fence in her yard. After his friend finishes building it, the woman requests that he also paint the fence white. His friend is surprised because he thought he was only hired to build the fence, not paint it. However, he agrees to paint it without charging extra to maintain a good relationship with the client, even though he is not happy about it. This example demonstrates how scope creep can arise from misunderstandings between clients and service providers, particularly when agreements are not clearly defined in writing.
6.思维导图
- Scope Creep
- Definition
- Clients ask for more than expected
- Project scope grows larger than intended
- Example from the lecture
- Woman hires friend to build wooden fence
- Misunderstanding about painting the fence
- Friend agrees to paint without extra charge
- Not happy about it
- Importance of clear agreements
- Avoid misunderstandings and conflicts
7.关键词
| Word | Phonetic Symbols | Parts of Speech | English definitions | Simplified Chinese translations | Sample sentences |
|---|---|---|---|---|---|
| scope creep | /skoʊp kriːp/ | noun | The expansion of a project beyond its goals | 项目范围蔓延 | Scope creep can lead to conflicts between clients and service providers if not properly managed. |
| misunderstanding | /ˌmɪsʌndərˈstændɪŋ/ | noun | A failure to understand something correctly | 误解 | The misunderstanding between the client and the contractor led to scope creep in their project. |
| agreement | /əˈɡriːmənt/ | noun | A mutual understanding or arrangement | 协议 | Having a clear written agreement can help prevent scope creep and ensure smooth project execution. |
| conflict | /ˈkɒnflɪkt/ | noun | A serious disagreement or argument | 冲突 | Scope creep often results in conflicts between clients and businesses, affecting their relationship. |
| compromise | /ˈkɒmprəmaɪz/ | noun/verb | A settlement of differences by mutual concessions | 妥协 | The contractor decided to compromise and paint the fence without extra charge to avoid further conflict. |
2User Sample #2
Score23
User Sample #2
Evaluation Result
1.子项得分
-
交付 (Delivery): 3
-
语言使用 (Language Use): 3
-
话题发展 (Topic Development): 3
2.预估分数
- 总分: 23
3.表达 回答中的语言表达较为流畅,但仍有部分不自然的地方。建议在练习时注意以下几点:首先,注意在句子之间加入适当的停顿,以提高表达的清晰度;其次,尝试使用更丰富的词汇和表达方式,以增强说话的吸引力;最后,注意发音的准确性,避免出现拼写错误。
4.话题发展 回答内容基本上涵盖了听力材料中的关键信息,并对范围蔓延现象进行了解释。但在组织结构和逻辑上还有改进空间。建议在练习时注意以下几点:首先,在回答问题时尝试使用更清晰的结构,如先总结概念,再详细介绍例子;其次,在提供支持或举例时,确保内容与主题紧密相关;最后,在回答过程中保持连贯性,确保观点之间有明确的联系。
5.语言使用原文:Score creep Scope creep (“Score creep”应改为“Scope creep”,因为这是正确的术语) is a definition which means that clients ask for more than the business originally expected to provide and make the scope of the project grow larger than intended. The professor uses his friend's experience to explain it. His friend owns a construction company, which provides services of improving yards. And one day, a woman hired him to build a fence on her yard, and they quickly settled on a price without agreement in writing, and then he worked in building. When he almost finished it, she asked him to paint the fence white. He was surprised that he was paid to build the fence, not to paint. She thought she paid for it, finally he agreed to paint without extra, but he was unhappy.
修订后的回答(140词):
Scope creep refers to a situation where clients request more than what was originally agreed upon, causing the project's scope to expand beyond its initial intentions. The professor illustrates this concept through his friend's experience in the construction business. His friend's company specializes in yard improvements, and one day, a woman hired him to build a fence around her yard. They quickly agreed on a price without a written contract, and he began constructing the fence. As he neared completion, the woman requested that the fence be painted white. Surprised by this additional request, he explained that his job was only to build the fence, not paint it. However, she believed that painting was included in the price. Ultimately, he agreed to paint the fence without charging extra but was displeased with the outcome.
6.思维导图
- Scope creep
- Definition
- Professor's example
- Friend's construction company
- Yard improvements
- Fence project
- No written contract
- Unexpected request: paint fence white
- Misunderstanding and disagreement
- Resolution: paint without extra charge, but unhappy outcome
7.关键词
| Word | Phonetic Symbols | Parts of Speech | English definitions | Simplified Chinese translations | Sample sentences |
|---|---|---|---|---|---|
| Scope creep | /skoʊp kriːp/ | Noun | An expansion of a project beyond its initial goals | 范围蔓延 | Scope creep often leads to conflicts between businesses and clients due to unclear expectations. |
| Misunderstanding | /ˌmɪsʌndərˈstændɪŋ/ | Noun | A failure to understand something correctly | 误解 | The misunderstanding between the client and the contractor resulted in additional work. |
| Agreement | /əˈɡriːmənt/ | Noun | A negotiated arrangement between parties | 协议 | They reached an agreement on the project's scope, but it was not put in writing. |
| Resolution | /ˌrezəˈluːʃən/ | Noun | A decision or solution to a problem | 解决方案 | The resolution to the conflict was for the contractor to paint the fence without extra charge. |
| Displeased | /dɪsˈpliːzd/ | Adjective | Unhappy or dissatisfied | 不满意 | The contractor was displeased with the outcome, as he had to do extra work without compensation. |
3User Sample #3
Score23
User Sample #3
Evaluation Result
1.子项得分
-
交付:3
-
语言使用:3
-
话题发展:3
2.预估分数
- 23
3.表达 回答中的表达相对清晰,但在某些地方存在一些不必要的停顿。为了提高交付得分,建议练习流利地讲话,保持一致的语速,并尽量减少停顿。同时,注意正确发音以避免拼写错误。
4.话题发展 回答从话题发展的角度来看,整体上是连贯和有组织的。然而,可以通过更详细地解释阅读材料和听力材料中的关键概念来进一步加强话题发展。例如,在解释范围蔓延时,可以提到初始协议不明确的情况下更容易出现范围蔓延。此外,在描述听力例子时,可以更详细地解释双方之间的误解以及如何导致范围蔓延。总之,为了提高话题发展得分,请尝试提供更多关于范围蔓延概念的详细信息和例子。
5.语言使用Original Answer: The reading talks about scope creep, which means that clients will ask for more surveys than the company originally provides. The reading discusses scope creep, a phenomenon where clients request more services than initially agreed upon by the company. (原句中的表达不够准确,修改后的句子更清晰地描述了阅读材料中的范围蔓延现象。) The professor in the listening takes an example of his brand, for example. In the listening, the professor provides an example from his friend's experience. (原句中的表达不清楚,修改后的句子更准确地描述了听力材料中教授提供的例子。) One day, a woman client asked his friend to go to help building his fence in the courtyard. When his friend finished building the fence, the woman asked him to paint it white. After his friend completed the fence construction, the woman requested it to be painted white. (修改后的句子使用了更自然的表达方式。) However, beyond the surveys, his friend agreed on it but not happy about this requirement. This is an example of scope creep. Despite not being part of the initial agreement, his friend reluctantly complied with her request, illustrating scope creep. (修改后的句子更清楚地解释了这个例子如何说明范围蔓延现象。)
Revised Answer (140 words): The reading discusses scope creep, a phenomenon where clients request more services than initially agreed upon by the company. In the listening, the professor provides an example from his friend's experience. His friend owns a construction company and was hired by a woman to build a fence around her yard. They made a verbal agreement without specifying the details in writing. After his friend completed the fence construction, the woman requested it to be painted white. This additional task was not part of their initial agreement, and his friend had not anticipated it. Despite not being part of the initial agreement, his friend reluctantly complied with her request, illustrating scope creep. This example highlights the importance of having clear and well-defined agreements to prevent misunderstandings and conflicts between businesses and their clients.
6.思维导图
- Scope Creep
- Definition
- Reading
- Clients request more services
- Initial agreement
- Listening
- Professor's example
- Friend's construction company
- Fence construction
- Additional request: painting the fence
- Illustration of scope creep
- Professor's example
7.关键词
| Word | Phonetic Symbols | Parts of Speech | English definitions | Simplified Chinese translations | Sample sentences |
|---|---|---|---|---|---|
| Scope creep | /skoʊp kri:p/ | Noun | The phenomenon of a project's scope expanding beyond its original objectives. | 范围蔓延 | Scope creep can lead to conflicts between businesses and clients if not managed properly. |
| Phenomenon | /fəˈnɒmɪnən/ | Noun | A fact or situation that is observed to exist or happen, especially one whose cause is in question. | 现象 | The professor used a real-life example to illustrate the phenomenon of scope creep. |
| Agreement | /əˈɡri:mənt/ | Noun | A negotiated arrangement between two parties as to a course of action. | 协议 | Having a clear and well-defined agreement can help prevent scope creep in projects. |
| Construction | /kənˈstrʌkʃən/ | Noun | The act or process of building something, especially infrastructure. | 建筑 | The construction company faced scope creep when the client requested additional work on the project. |
| Reluctantly | /rɪˈlʌktəntli/ | Adverb | In an unwilling and hesitant manner. | 不情愿地 | The contractor reluctantly agreed to the client's additional requests, illustrating scope creep. |
4User Sample #4
Score23
User Sample #4
Evaluation Result
1.子项得分
-
交付:3
-
语言使用:3
-
话题发展:3
2.预估分数
- 总分:23
3.表达 回答中的语言表达较为清晰,但在某些地方存在一些不必要的停顿。为了提高口语表达能力,建议在练习时注意保持语速的稳定,并尽量减少不必要的停顿。同时,注意发音的准确性,以避免拼写错误。
4.话题发展 回答内容基本上符合题目要求,能够较好地阐述范例与范围蔓延概念之间的关系。但在组织结构上还有待加强。建议在练习时注意逻辑性和条理性,尝试使用更多的连接词来使句子之间的衔接更加自然。同时,在提供支持或举例时,可以尝试更具体地描述情景,以增强说服力。
5.语言使用原文:Scope creep is a definition which means that clients ask for more than the business originally expected to provide and make the scope of projects grow larger than intended. Scope creep refers to a situation where clients request more than what was initially agreed upon, causing the project's scope to expand beyond its original intention.(范围蔓延是一种情况,而不是定义,因此将“definition”改为“refers to a situation”。同时,修改了句子结构,使其更自然。)(原文中的“definition”改为“refers to a situation”,使表达更自然。同时调整句子结构,使其更符合英语表达习惯。)
The professor uses his friend's experience to explain it. The professor illustrates this concept through his friend's experience.(调整句子结构,使其更自然。)(调整句子结构,使表达更自然。)
And one day, a woman hired him to build a fence on her yard. One day, a woman hired him to build a fence in her yard.(将“on”改为“in”,使表达更准确。)(将“on”改为“in”,使表达更符合英语习惯。)
And they quickly settled on a price without agreement in writing, then he worked in building. They quickly agreed on a price without a written contract, and he began working on the construction.(调整句子结构,使其更自然。)(调整句子结构,使表达更自然。)
When he almost finished it, she asked him to paint the fence white. When he was almost done with the construction, she requested that the fence be painted white.(调整句子结构,使其更自然。)(调整句子结构,使表达更自然。)
He was surprised that he was paid to build the fence, not to paint, but she thought she paid for it. He was surprised because he thought he was only paid to build the fence, not to paint it, but she believed that painting was included in the payment.(调整句子结构,使其更自然。)(调整句子结构,使表达更自然。)
Finally, he agreed to paint without extra, but he was unhappy. In the end, he agreed to paint the fence without charging extra, although he was unhappy about it.(调整句子结构,使其更自然。)(调整句子结构,使表达更自然。)
修订版(140词):
Scope creep refers to a situation where clients request more than what was initially agreed upon, causing the project's scope to expand beyond its original intention. The professor illustrates this concept through his friend's experience. His friend owns a construction company that provides services for improving yards. One day, a woman hired him to build a fence in her yard. They quickly agreed on a price without a written contract, and he began working on the construction. When he was almost done with the construction, she requested that the fence be painted white. He was surprised because he thought he was only paid to build the fence, not to paint it, but she believed that painting was included in the payment. In the end, he agreed to paint the fence without charging extra, although he was unhappy about it.
6.思维导图
- Scope creep
- Definition
- Professor's example
- Friend's construction company
- Fence project
- No written contract
- Misunderstanding about painting
- Unhappy resolution
7.关键词
| Word | Phonetic Symbols | Parts of Speech | English definitions | Simplified Chinese translations | Sample sentences |
|---|---|---|---|---|---|
| scope creep | /skoʊp kriːp/ | noun | A situation where a project's scope expands beyond its original intention due to additional requests from clients. | 范围蔓延,指项目范围因客户额外要求而超出原计划的情况。 | Scope creep can lead to conflicts between businesses and clients, as seen in the professor's example of his friend's fence construction project. |
| misconception | /ˌmɪskənˈsɛpʃən/ | noun | A view or opinion that is incorrect because it is based on faulty thinking or understanding. | 误解,因错误的思考或理解而产生的错误观点或意见。 | The woman had a misconception that painting the fence was included in the payment, which led to a disagreement with the constructor. |
| verbal agreement | /ˈvɜrbl əˈgriːmənt/ | noun | An agreement made using spoken words rather than a written document. | 口头协议,使用口头而非书面文件达成的协议。 | The lack of a written contract and reliance on a verbal agreement contributed to the misunderstanding between the woman and the constructor. |
| resolution | /ˌrɛzəˈluːʃən/ | noun | The action of solving a problem, dispute, or contentious matter. | 解决,解决问题、争端或有争议事项的行动。 | The constructor's resolution to paint the fence without charging extra was an attempt to maintain a good relationship with the client, despite his unhappiness. |
| compromise | /ˈkɒmprəmaɪz/ | noun/verb | An agreement or settlement of a dispute reached by each side making concessions. | 妥协,通过各方让步达成的争端协议或解决方案。 | In order to avoid further conflict, both the constructor and the client should have been more willing to compromise on their expectations for the project. |
5User Sample #5
Score22
User Sample #5
Evaluation Result
1.子项得分 Delivery: 3 Language Use: 2.5 Topic Development: 3
2.预估分数
22. 3.表达
在回答中,发言者的语速较为稳定,但在某些地方存在不适当的停顿。此外,发言者在发音方面也有一些错误,导致了拼写错误。建议发言者注意提高发音准确性,并在练习时尝试减少不必要的停顿。
4.话题发展 发言者在话题发展方面表现较好,能够清晰地阐述阅读和听力材料中的观点,并通过例子进行了支持。但是,在回答中出现了一些表达不清晰和语法错误的问题,如“core creep”应为“scope creep”,“silence”应为“clients”,以及“the building of the wooden”应为“building a wooden fence”。建议发言者在练习时注意提高语言准确性和表达清晰度。
5.语言使用原文:In the reading, the article talks about a concept which is called the core creep. In the reading, the article discusses a concept called scope creep.(将“core creep”改为“scope creep”,因为这是正确的术语。)
It is a phenomenon that the business of the service and the products always make agreement with their silence in the beginning. It is a phenomenon where businesses providing services and products initially make agreements with their clients.(将“silence”改为“clients”,并重新组织句子以提高表达清晰度。)
But with the process, there will be more requirement, and there appear some conflicts between them. However, as the project progresses, additional requirements may arise, leading to conflicts between them.(重新组织句子以提高表达清晰度。)
It is common because the service is not only clearly defined and the customer is looking forward more. This is common when the terms of service are not clearly defined, and customers expect more than what was initially agreed upon.(重新组织句子以提高表达清晰度。)
In the listening, the professor gave an example of his friend who owned a company. In the listening, the professor provided an example involving his friend who owns a company.(将“gave”改为“provided”以提高词汇水平。)
One time, he was required to improve the building of the wooden. Once, he was hired to build a wooden fence.(将“improve the building of the wooden”改为“build a wooden fence”,以更准确地描述听力材料中的内容。)
After he finished the yard, the lady asked him to paint white. After he finished building the fence, the woman asked him to paint it white.(重新组织句子以提高表达清晰度。)
His friend was surprised because there are no requirements of painting. His friend was surprised because there were no initial requirements for painting.(将“are”改为“were”以保持时态一致。)
And because the lady requested that, after building the defense and had to be painted, finally, he agreed, but he was not happy. Since the woman insisted that painting was part of the agreement, he eventually agreed to paint the fence but was not happy about it.(重新组织句子以提高表达清晰度。)
修订版(140词):
In the reading, the article discusses a concept called scope creep. It is a phenomenon where businesses providing services and products initially make agreements with their clients. However, as the project progresses, additional requirements may arise, leading to conflicts between them. This is common when the terms of service are not clearly defined, and customers expect more than what was initially agreed upon. In the listening, the professor provided an example involving his friend who owns a company. Once, he was hired to build a wooden fence. After he finished building the fence, the woman asked him to paint it white. His friend was surprised because there were no initial requirements for painting. Since the woman insisted that painting was part of the agreement, he eventually agreed to paint the fence but was not happy about it.
6.思维导图
-
Scope Creep
- Phenomenon
- Businesses and clients
- Initial agreements
- Additional requirements
- Conflicts
- Unclear terms of service
- Customer expectations
- Phenomenon
-
Example
- Professor's friend
- Construction company
- Wooden fence project
- Misunderstanding
- Painting the fence
- Resolution and dissatisfaction
- Professor's friend
7.关键词
| Word | Phonetic Symbols | Parts of Speech | English Definition | Simplified Chinese Translation | Sample Sentence |
|---|---|---|---|---|---|
| scope creep | /skoʊp kriːp/ | noun | The tendency for a project's requirements to expand beyond its original goals, often causing conflicts. | 项目范围蔓延 | Scope creep can lead to delays and increased costs, so it's essential to establish clear expectations and agreements at the beginning of a project. |
| phenomenon | /fəˈnɒmɪnən/ | noun | A fact or situation that is observed to exist or happen, especially one whose cause is in question. | 现象 | The professor explained that scope creep is a common phenomenon in the business world, often resulting from unclear communication between parties. |
| expectation | /ˌɛkspɛkˈteɪʃən/ | noun | A belief that something will happen or be the case in the future. | 期望 | The client's expectation of having the fence painted was not initially discussed, leading to a misunderstanding between her and the construction company. |
| dissatisfaction | /ˌdɪsˌsætɪsˈfækʃən/ | noun | The feeling of being unhappy because something is not as good as you expected or because you have not achieved what you wanted. | 不满意 | The construction company owner agreed to paint the fence to resolve the conflict, but he felt dissatisfaction with the outcome due to the additional work. |
| resolution | /ˌrɛzəˈluːʃən/ | noun | A firm decision to do or not to do something; the action of solving a problem or contentious matter. | 决议,解决方案 | The resolution of the conflict involved the construction company owner agreeing to paint the fence, even though it was not part of the original agreement. |
6User Sample #6
User Sample #6
Evaluation Result
1.Sub Scores Delivery: 3 Language Use: 3 Topic Development: 3
2.Estimated Scores
23. 3.Delivery
The speaker's delivery is generally clear and fluid, with a consistent pace and only occasional pauses. However, there are some instances where the speaker could improve their pronunciation and reduce pauses to enhance the overall flow of their speech. Additionally, the speaker should work on enunciating words more clearly to avoid any potential confusion or misunderstandings.
4.Topic Development The speaker provides a coherent and well-organized response, with clear connections between ideas and sufficient support or examples. However, there is room for improvement in terms of providing more specific details from both the reading and listening passages to strengthen the connection between the example and the concept of scope creep. The speaker should also work on using more varied sentence structures and transitions to make their response more engaging and easier to follow.
5.Language UseOriginal: This passage is about scope creep. The passage discusses the concept of scope creep, (revised for a more natural-sounding language style) It's about clients may ask for more than the business original expected to provide, and the scope of the project may grow larger than intended. which occurs when clients request more than what was initially agreed upon, causing the project's scope to expand beyond its original intent. (revised for clarity and proper grammar)
Revised (140 words): The passage discusses the concept of scope creep, which occurs when clients request more than what was initially agreed upon, causing the project's scope to expand beyond its original intent. In the example provided, a man from a construction company was hired to build a wooden fence for a woman. They verbally agreed on the project, and he began working on it. As he neared completion, the woman requested that the fence be painted white. The man believed his responsibility was only to build the fence, not paint it. This led to an argument between them. Eventually, the man agreed to paint the fence without charging extra as a goodwill gesture. However, he was unhappy about this additional task. This situation exemplifies scope creep, as the client's expectations exceeded what was initially agreed upon, resulting in conflict and dissatisfaction.
6.Mind Map
- Scope Creep
- Concept
- Clients' requests
- Project scope expansion
- Example
- Construction company
- Wooden fence
- Verbal agreement
- Painting request
- Argument and resolution
7.Key Words
| Word | Phonetic Symbols | Parts of Speech | English Definition | Sample Sentence |
|---|---|---|---|---|
| Scope creep | /skoʊp kri:p/ | Noun | The phenomenon of a project's scope growing beyond its original objectives due to additional requests. | Scope creep can lead to conflicts between clients and service providers, as it often results in increased costs and time delays. |
| Verbal agreement | /ˈvɜr.bəl əˈgri.mənt/ | Noun | An unwritten agreement made through spoken communication. | The two parties reached a verbal agreement, but later realized that a written contract would have been more reliable. |
| Dissatisfaction | /ˌdɪs.sæt.ɪsˈfæk.ʃən/ | Noun | The feeling of being unhappy because something is not as good as expected. | The client's dissatisfaction stemmed from the service provider's inability to meet their changing expectations. |
| Goodwill gesture | /ˈɡʊd.wɪl ˈʤes.tʃər/ | Noun | An action taken to show kindness or to maintain a positive relationship. | The manager offered a discount as a goodwill gesture to the unhappy customer, hoping to retain their business. |
| Conflict | /ˈkɒn.flɪkt/ | Noun | A serious disagreement or argument, typically a protracted one. | The conflict between the client and the service provider could have been avoided with clearer communication from the start. |
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